Bank Senior Employee Relations Case Investigator

Job description

Job responsibilities

Key Result Areas & Performance:

Responsible for leading highly complex, Trustwide Employee Relations investigations, including disciplinary, grievance, dignity at work and MHPS matters, ensuring full alignment with legislative frameworks, Trust policies and bestpractice standards

Accountable for designing, planning and overseeing complex investigation strategies, ensuring delivery within agreed timescales, escalation of risks, and transparent reporting to the Case Manager and senior stakeholders.

Ensure all investigations are conducted with independence, impartiality and professional rigour, and within stipulated timeframes enabling all parties to contribute meaningfully while maintaining strict confidentiality.

Exercise seniorlevel judgement in identifying evidential requirements, determining appropriate investigative actions, and conducting robust interviews and evidence analysis to produce defensible findings.

Lead highlevel investigation meetings and manage all associated governance and administrative requirements to deliver timely, balanced and legally sound conclusions.

Champion a Just, Fair and Restorative Culture, ensuring investigations are objective, traumainformed and free from bias.

Interpret and apply Trust policies at an advanced level, identifying gaps and recommending policy or procedural improvements across the organisation.

With the remit of the senior case investigator role, provide expert ER advisory support to senior managers and HR colleagues, and contribute to the development and delivery of Trustwide training in advanced investigation practice.

Communicate highly complex, sensitive or contentious information with authority and diplomacy, managing conflict and supporting psychologically safe engagement throughout the process.

Engage with internal and external stakeholders at senior levels, including supporting organisational learning, identifying systemic risks, and making referrals to external bodies such as regulators, professional bodies, where appropriate.

Develop and sustain effective relationships with senior leaders and Trade Union representatives, promoting confidence in the integrity of the Trusts investigation processes.

Collaborate with external agencies where required, ensuring investigations meet regulatory and legal standards.

Support the Head of Employee Relations and Policy in delivering Trustwide ER and workforce projects, contributing specialist expertise.

Ensure equality, diversity and inclusion principles are embedded throughout all investigation activity and decisionmaking

Communications and Relationships Internally:

Service Directors and managers

Clinical Leads, consultants and junior medical staff

Heads of Nursing, Senior Nurses and other nursing staff

Heads of Professions and other Allied Health Professional staff

Staff within the Service

Heads of Departments

Trust Board, Executive and Management Team

Staff Side

Workforce and education colleagues

Externally:

All Commissioning bodies

Local Authority

NHS England

GMC, NMC and other professional bodies

Other Local Trusts Providers

Clinical Networks

Voluntary Bodies

Other Relevant External Agencies

Person Specification

Qualifications

Essential

• Masters degree or working towards it, in relevant discipline or equivalent experience.
• Post graduate qualification from the CIPD, within a relevant discipline or equivalent experience
• Evidence of continuing professional development
• Chartered membership of the CIPD
• Formal investigation training e.g. NHS Resolution MHPS
• training

Experience

Essential

• Substantial employee relations experience at band eightb and above in a large complex NHS organisation
• Proven experience providing practical support and guidance for complex, including MHPS investigations.
• Proven experience of preparation for and presenting in formal hearings
• Proven track record of managing multiple cases concurrently with excellent organisational skills
• Proven experience of working with Trade Union
• representatives in relation to complex case investigations with strict deadlines
• Demonstrable experience of producing high quality written reports.
• Substantial experience of successfully working with a range of internal and external partners working across organisational boundaries and with people at all levels of an organisation

Desirable

• Demonstrable experience of developing and delivering training on
• workforce investigations

Knowledge Skills & Abilities

Essential

• In-depth knowledge of employment legislation and NHS ER HR Policy and Procedures.
• Up to date knowledge of HR best practice, and developments in HR particularly around investigations
• Substantial knowledge of NHS Terms and Conditions of Service and MHPS policy and practice
• Demonstrable knowledge of the particular differences and requirements relating to MHPS investigations
• Ability to challenge openly and have difficult conversations, at times in distressing situations
• Excellent report writing skills with the ability to draw clear and concise findings from investigations and present these with accuracy and transparency
• Well-developed negotiating and influencing skills
• Ability to analyse very varied and highly complex information or situations and to produce
• solutions strategies tactfully and with discretion
• Demonstrable highly developed oral and written communication skills, with an adaptable style and able
• to use a variety of information and tailor communication style to suit different needs

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Lewisham Hospital Nhs Trust

Lewisham High Street

London

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)