Job summary
Lewisham and Greenwich NHS Trust (LGT) is a community-focussed provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. Our trust vision is to be exceptional - in the quality of our patient care, our support for colleagues, and in the difference we make through our partnerships and in our communities.
To achieve these aims, we are embarking on the biggest programme of digitally-enabled clinical and operational transformation we have ever undertaken. The Electronic Patient Record (EPR) Acceleration Programme is our exciting and challenging programme aimed at transforming the way we deliver health and care in a way that is both clinically and financially sustainable. The EPR Acceleration Programme will underpin everything we do for our patients and carers, people and communities, as well as creating a working environment that better enables our staff to deliver the best care they can every day.
Key to the success of the EPR implementation will be the engagement and involvement of service users and staff in building and delivering the transformation. This transformation will be underpinned by the introduction of a new comprehensive EPR system that aligns our acute and community services, and offers the opportunity for better integration with our regional health and care partners.
Main duties of the job
The Heads of EPR Delivery will provide strategic and digital change delivery expertise to ensure the successful implementation of the programme. The role will ensure that the transition to the new EPR solution is effectively rolled out across the organisation in order to deliver a safe go-live, drive clinical and operational adoption, and realise the programme benefits. The role will work in close partnership with the EPR Programme Director, CCIO, CNIO, CDIO and other programme leaders to deliver a joined-up, patient-centred digital transformation.
The post holder will have responsibility for supporting a large scale and highly complex portfolio of work that will have impact across the organisation. They will lead the digital transformation for major areas of the organisation. They will manage a team of change and delivery managers to ensure that the new processes are effectively communicated and that clinical and operational staff are engaged in the change.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
Develop the EPR change programme strategy, roadmap and resulting business plans in line with changing organisational priorities
Successfully plan, manage and deliver multiple delivery projects sitting under the EPR programme
Build strong relationships with divisional operational and clinical leadership teams to identify high change impact and develop supporting programmes
Bring cohesion to multiple projects and workstreams that form the EPR programme and demonstrate ability to manage complex stakeholder sets and interdependencies to ensure the best experience possible for our users
Define benefits for individual workstreams, and the programme as a whole as the programme evolves and ensure delivery of these benefits, this will involve working with individual project teams, finance and directorates to set appropriate targets
Implement the EPR change delivery programme on time and within budget, with full engagement of users and with appropriate monitoring arrangements in place.
Ensure programme design and delivery is aligned and integrated with other trust improvements and processes and continually evaluate the delivery of the programme using a robust methodology
Ensure the programme remains aligned and fit for purpose, and is developed collaboratively in line with national and regional NHS agendas, where appropriate
Develop strategic relationships with national and regional partners e.g. Health Innovation Network, Digital Health London and Government Digital Service
Job description
Job responsibilities
Develop the EPR change programme strategy, roadmap and resulting business plans in line with changing organisational priorities
Successfully plan, manage and deliver multiple delivery projects sitting under the EPR programme
Build strong relationships with divisional operational and clinical leadership teams to identify high change impact and develop supporting programmes
Bring cohesion to multiple projects and workstreams that form the EPR programme and demonstrate ability to manage complex stakeholder sets and interdependencies to ensure the best experience possible for our users
Define benefits for individual workstreams, and the programme as a whole as the programme evolves and ensure delivery of these benefits, this will involve working with individual project teams, finance and directorates to set appropriate targets
Implement the EPR change delivery programme on time and within budget, with full engagement of users and with appropriate monitoring arrangements in place.
Ensure programme design and delivery is aligned and integrated with other trust improvements and processes and continually evaluate the delivery of the programme using a robust methodology
Ensure the programme remains aligned and fit for purpose, and is developed collaboratively in line with national and regional NHS agendas, where appropriate
Develop strategic relationships with national and regional partners e.g. Health Innovation Network, Digital Health London and Government Digital Service
Person Specification
Qualifications
Essential
- Education to Masters degree or equivalent knowledge and experience
- Change, Project and/or Programme Management qualification
- Evidence of continuing professional development
Desirable
Experience
Essential
- Extensive healthcare transformation programme management experience
- Delivery of large scale improvement using relevant change methodologies
- Extensive experience of developing, planning and realising substantial financial benefits associated with programmes
Desirable
- Experience of digital transformation and EPR implementation
- Experience of operational or clinical management in NHS settings
Knowledge
Essential
- Knowledge of operational and clinical workflows in NHS settings
- Knowledge of clinical and administrative IT systems and processes
- Knowledge of organisational development and cultural change
- Knowledge of digital healthcare landscape
Desirable
- Knowledge of EPR application configuration
Skills
Essential
- Advanced influencing and negotiating skills
- Advanced leadership skills
- Advanced communication skills including workshop facilitation
Person Specification
Qualifications
Essential
- Education to Masters degree or equivalent knowledge and experience
- Change, Project and/or Programme Management qualification
- Evidence of continuing professional development
Desirable
Experience
Essential
- Extensive healthcare transformation programme management experience
- Delivery of large scale improvement using relevant change methodologies
- Extensive experience of developing, planning and realising substantial financial benefits associated with programmes
Desirable
- Experience of digital transformation and EPR implementation
- Experience of operational or clinical management in NHS settings
Knowledge
Essential
- Knowledge of operational and clinical workflows in NHS settings
- Knowledge of clinical and administrative IT systems and processes
- Knowledge of organisational development and cultural change
- Knowledge of digital healthcare landscape
Desirable
- Knowledge of EPR application configuration
Skills
Essential
- Advanced influencing and negotiating skills
- Advanced leadership skills
- Advanced communication skills including workshop facilitation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
