Open Day for Healthcare Support Worker - Adult Community Services

Job description

Job responsibilities

The Healthcare Support Worker (HCSW) is part of the multidisciplinary team delivering care to patients. Support and supervision is provided by a Registered Professional. The Healthcare Support Worker carries out a range of patient care tasks and duties to enable the team to provide an effective and efficient service within Acommunity. To achieve this, the Healthcare Support Worker will:

Competently perform the necessary aspects of care for patients

Ensure effective delivery of clinical care is provided to patients and that an acceptable standard is maintained.

Follow Trust policies and provide a safe and person-centred environment for the treatment of patients.

Participate in personal and practice development activities to maintain standards of care

Patient care and clinical duties

Demonstrates care and compassion to patients, carers and relatives to help ensure high quality person-centred patient care is delivered at all times.

To carry out a range of assigned patient care tasks as directed by a Registered Professional to ensure delivery of a high quality of patient care.

To report observed changes in the patients physical/psychological needs to the Registered Professional.

Performs a range of tests and report results to Registered Professional, e.g. urinalysis, blood pressure, pregnancy testing, patient observations and similar activities.

Performs a range of patient care tasks e.g. wound observation and dressings, removal of peripheral cannula, stoma bag changing and reports any issues to the Registered Professional.

To deal with questions and enquiries from patients, carers and relatives e.g. on the clients condition or for any suggestions or complaints that they wish to raise. Where appropriate, refer these to a Registered Professional.

Assists with the safe transfer of all patients.

Communicates/liaises with members of the multi-disciplinary team to ensure high standards of patient care.

Demonstrates care and compassion to patients, carers and relatives to help ensure high quality person centred patient care is delivered at all times.

Assist patients with activities of daily living. This will typically include all basic care including the feeding, bathing and repositioning of the patient under the supervision of a trained Professional.

Provide support to the registered professional and, where appropriate, other members of the Clinical Team as required.

To co-operate with and maintain good relationships with team colleagues and staff in other disciplines that are attending and treating clients to maximise patient care.

Maintain good relationships and an empathic approach to the patients family, relatives and carers and refer them to a trained professional for any questions they may have on the clients condition or for any suggestions or complaints that they wish to raise.

Report observed changes in the patients physical and psychological needs.

Policies, procedures and standards

To maintain patient confidentiality at all times and follow information governance policies and procedures.

To participate in maintaining accurate and up-to-date records, e.g. fluid intake charts to ensure effective communication.

To follow Trust policies and procedures to ensure maintenance of safe working practices for patients and colleagues.

To follow ward and unit procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources.

Person Specification

Qualifications and Training

Essential

• Vocational qualification at level III qualification or equivalent relevant experience (gained by on the job learning) and short courses.
• Care Certificate attainment - (from an NHS organisation. This qualification must include the completion of both classroombased learning and practical clinical work to demonstrate comprehensive understanding and application of the required care standards).

Experience

Essential

• Experience of dealing with the general public.
• Experience of working in a health care environment.

Personal Qualities

Essential

• Ability to communicate clearly and effectively.
• Ability to work with people and as part of a multidisciplinary team.
• Demonstrable knowledge of equipment used in healthcare and ensure that they are compatible and in good working order and escalate any concerns to a registered professional.
• Caring, compassionate and empathetic disposition

Knowledge and Skills

Essential

• Awareness, understanding and compliance of policies and practices
• Good observation skills and recognition of the importance of reporting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham High Street

Lewisham

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)