Lewisham and Greenwich NHS Trust

ASM Endoscopy & Gastroenterology (Cross site)

The closing date is 15 March 2026

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Job summary

To assist the Service Manager/Associate General Manager (current Interim General Manager) to develop and deliver high quality, patient / service user focused and cost effective pathways and services meeting the requirements of our commissioners and the Trust's Annual Business Plan.

To contribute to the overall divisional strategy in providing and developing a working environment and open culture which fosters high morale and commitment among all staff and promotes their wellbeing, professional and personal development.

Main duties of the job

To assist the Surgical Divisional Management Team in ensuring the smooth and effective running of the Division.To support on the delivery of Gastroenterology 18 week performance for the Trust ensuring that the access policy is followed. To support the Service Manager with weekly reporting on Gastroenterology 18 week performance and supporting the Interim General Manager in capacity planning toensure sustained achievement of the target.To support with budget management for pay and non-pay within the service areas.To ensure that the Division's activities focus on supporting patient care within available resources and in line with the strategic direction of the Division and the Trust.Support with the responsibility for the delivery of identified quality and service improvement projects or development programmes that contribute to the modernisation of patient services.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Details

Date posted

04 March 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

197-R-LC7998

Job locations

QEH

Stadium Road

London

SE13 4QH


Job description

Job responsibilities

To play an active role within the Divisions Management Team, participating in the full range of the Divisions affairs.Deal with and respond where appropriate to all complaints in accordance with Trust policy, ensuring that any necessary remedial action is taken.To ensure the efficient organisation of services, co-ordinating Consultant and junior doctors leave in order to support the delivery of 18 week and access targets.Support the Service manager and Divisional Management Team to achieve CIP targets and work with key stakeholders and partners to maximise the QIPP agenda.

To help compile on a regular basis complaints analysis for the Division Team ensuring that these are updated within the set timescales.To attend and participate in Divisional Meetings and to represent the Division (or Trust) at external meetings as required.

Job description

Job responsibilities

To play an active role within the Divisions Management Team, participating in the full range of the Divisions affairs.Deal with and respond where appropriate to all complaints in accordance with Trust policy, ensuring that any necessary remedial action is taken.To ensure the efficient organisation of services, co-ordinating Consultant and junior doctors leave in order to support the delivery of 18 week and access targets.Support the Service manager and Divisional Management Team to achieve CIP targets and work with key stakeholders and partners to maximise the QIPP agenda.

To help compile on a regular basis complaints analysis for the Division Team ensuring that these are updated within the set timescales.To attend and participate in Divisional Meetings and to represent the Division (or Trust) at external meetings as required.

Person Specification

Qualifications & Training

Essential

  • Educated to first level degree or equivalent experience
  • Management/leadership qualification or equivalent experience at post graduate level
  • Further relevant training

Desirable

  • Masters degree
  • Clinical background

Experience

Essential

  • Proven experience of working in a management/leadership role in an acute healthcare environment.
  • Experience of leading and motivating a team
  • Leading service changes to improve performance and leading projects
  • Identifying and interpreting national policy and implementing required changes

Desirable

  • Responsible for a budget and budget setting
  • Business case development and annual planning, longer term planning

Knowledge & Skills

Essential

  • Awareness of current legislation and developments and agenda within the NHS, particularly in relation to 18 weeks RTT.
  • Financial procedures including budget setting and working knowledge of financial processes
  • Business planning /annual planning/long term planning
  • In depth understanding of change management
  • Able to use IT systems including Microsoft Office
  • Knowledge of service improvements/transformation and project management
  • Good analytical and problem solving skills - ability to analyse highly complex NHS IT Systems data/information and make judgements/draw conclusions - including ability to respond to unexpected demands
  • Risk management and governance

Desirable

  • NHS IT Systems

Personal Qualities

Essential

  • Ability to work independently and make autonomous decisions
  • Strong communication skills both written and verbal - able to provide and receive highly complex, sensitive information and use persuasion, influencing and negotiation with individuals and groups including stakeholders
  • Ability to embrace, lead and drive change
  • Ability to organise and prioritise own workload and direct the work of others and adjust plans as required both in the short and long term
  • Able to work flexibly to meet the demands of the role
  • Demonstrates a strong desire to improve performance and services
Person Specification

Qualifications & Training

Essential

  • Educated to first level degree or equivalent experience
  • Management/leadership qualification or equivalent experience at post graduate level
  • Further relevant training

Desirable

  • Masters degree
  • Clinical background

Experience

Essential

  • Proven experience of working in a management/leadership role in an acute healthcare environment.
  • Experience of leading and motivating a team
  • Leading service changes to improve performance and leading projects
  • Identifying and interpreting national policy and implementing required changes

Desirable

  • Responsible for a budget and budget setting
  • Business case development and annual planning, longer term planning

Knowledge & Skills

Essential

  • Awareness of current legislation and developments and agenda within the NHS, particularly in relation to 18 weeks RTT.
  • Financial procedures including budget setting and working knowledge of financial processes
  • Business planning /annual planning/long term planning
  • In depth understanding of change management
  • Able to use IT systems including Microsoft Office
  • Knowledge of service improvements/transformation and project management
  • Good analytical and problem solving skills - ability to analyse highly complex NHS IT Systems data/information and make judgements/draw conclusions - including ability to respond to unexpected demands
  • Risk management and governance

Desirable

  • NHS IT Systems

Personal Qualities

Essential

  • Ability to work independently and make autonomous decisions
  • Strong communication skills both written and verbal - able to provide and receive highly complex, sensitive information and use persuasion, influencing and negotiation with individuals and groups including stakeholders
  • Ability to embrace, lead and drive change
  • Ability to organise and prioritise own workload and direct the work of others and adjust plans as required both in the short and long term
  • Able to work flexibly to meet the demands of the role
  • Demonstrates a strong desire to improve performance and services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

QEH

Stadium Road

London

SE13 4QH


Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

QEH

Stadium Road

London

SE13 4QH


Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager for Gastroenterology & Endoscopy

Edward Croft

edward.croft@nhs.net

07429397876

Details

Date posted

04 March 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

197-R-LC7998

Job locations

QEH

Stadium Road

London

SE13 4QH


Supporting documents

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