Lewisham and Greenwich NHS Trust

18 Week Pathway Coordinator

The closing date is 09 March 2026

Job summary

We are looking to recruit a highly motivated individual that is passionate about improving patient care and is interested in furthering their administrative career within the NHS.

As a Patient Pathway Coordinator you will join a dynamic team that works with clinical and non-clinical teams to support us in ensuring that our patients receive timely treatment. You will work to support the effective management of elective pathways, ensuring services are delivered efficiently and effectively, meeting the national elective targets.

Main duties of the job

The post holder will join a team of Patient Pathway Coordinators who assist the operational teams in the validation of information to support elective waiting times across the Trust.
To be proficient in the use of the Trust system (ICare) to validate the patients' Referral to Treatment (RTT) pathway.
To work with operational staff to ensure that accurate and timely data is recorded in accordance with national and local guidance.
To work with operational teams ensuring that patients' pathways are being appropriately managed and escalating issues to prevent delays to patient care.
Required to communicate complex information and processes to relevant staff.
To undertake other duties as requested by your team leader which are appropriate to the role to ensure the smooth running of the team.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

03 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum plus HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

197-R7978

Job locations

University Hospital Lewisham & Queen Elizabeth Hospital

London

SE13 6LH

Job description

Job responsibilities

The post holder will work closely with Directorate teams across all sites to provide an administrative service to support the elective pathway.
To liaise with the other departments to ensure all patients have a booked first appointment, investigation and procedure.
Report to the Management team any deviations from process.
Undertake validation and corrections to RTT pathways ensuring the pathway is kept up to date.
Establish good working relationships in order to improve the coordination of the patient journey.
To provide support to elective projects as required.
To support all services and cross cover the other members of the team during periods of annual leave or absence.

Please read the job description for further information about this role.

Job description

Job responsibilities

The post holder will work closely with Directorate teams across all sites to provide an administrative service to support the elective pathway.
To liaise with the other departments to ensure all patients have a booked first appointment, investigation and procedure.
Report to the Management team any deviations from process.
Undertake validation and corrections to RTT pathways ensuring the pathway is kept up to date.
Establish good working relationships in order to improve the coordination of the patient journey.
To provide support to elective projects as required.
To support all services and cross cover the other members of the team during periods of annual leave or absence.

Please read the job description for further information about this role.

Person Specification

Qualifications & Training

Essential

Educated to O-level/GCSE including English and Maths or equivalent
Educated to level of diploma or equivalent level of experience requiring ongoing on-the-job training
Prior secretarial/administrator experience

Desirable

ECDL
IT Qualifications
NVQ Level 3

Experience

Essential

Previous work experience in the NHS.
Knowledge of the new 18 week RTT rules (October 2015).
Experience of managing information.
Experience of working in a busy team.
Clerical and administration experience.
Experience of communicating with patients, relatives and health care professionals.
Experience of database querying and data entry.

Desirable

Knowledge of 18 Week pathways.
Experience of taking Minutes.
Previous NHS Health Care experience
Previous experience of supervising staff
Previous experience of participation in audit
Hospital PAS system
Clinical audit knowledge

Knowledge & Skills

Essential

Word Processing and spreadsheet skills.
Excellent organisational skills.
Excellent communication skills.
Ability to deal effectively with a wide range of people.
Ability to prioritise own workload
Able to work under pressure.
Confident in pursuing information from a wide range of personnel.
Ability to handle confidential information appropriately.
The ability to develop systematic filing and administration systems.
Working as a central team cross site

Person Specification

Qualifications & Training

Essential

Educated to O-level/GCSE including English and Maths or equivalent
Educated to level of diploma or equivalent level of experience requiring ongoing on-the-job training
Prior secretarial/administrator experience

Desirable

ECDL
IT Qualifications
NVQ Level 3

Experience

Essential

Previous work experience in the NHS.
Knowledge of the new 18 week RTT rules (October 2015).
Experience of managing information.
Experience of working in a busy team.
Clerical and administration experience.
Experience of communicating with patients, relatives and health care professionals.
Experience of database querying and data entry.

Desirable

Knowledge of 18 Week pathways.
Experience of taking Minutes.
Previous NHS Health Care experience
Previous experience of supervising staff
Previous experience of participation in audit
Hospital PAS system
Clinical audit knowledge

Knowledge & Skills

Essential

Word Processing and spreadsheet skills.
Excellent organisational skills.
Excellent communication skills.
Ability to deal effectively with a wide range of people.
Ability to prioritise own workload
Able to work under pressure.
Confident in pursuing information from a wide range of personnel.
Ability to handle confidential information appropriately.
The ability to develop systematic filing and administration systems.
Working as a central team cross site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham & Queen Elizabeth Hospital

London

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham & Queen Elizabeth Hospital

London

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)