Job summary
A vacancy has arisen within the Women, Children and Sexual Health Division to support the Acute Paediatric reception team.
We are looking for an individual who is committed, self-motivated and has excellent organisational skills to provide assistance to this busy, friendly team.
Excellent communication skills and customer service experience is essential as this post deals with a wide range of senior and junior staff both clinical and non-clinical.
Keyboard skills and knowledge of the patient administration system, LGT iCare would be an advantage but not essential, as full training will be provided.
You must be able to work on your own initiative but also as part of a very busy team.
This is a part-time position which can be worked flexibly.
Main duties of the job
To assist the with general administration/clerical duties to ensure the smooth running of the outpatient department as required.
To provide efficient and effective reception, administration, and clerical support to the Directorate.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner. To deal with patients in a mature manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring manner is required in difficult situations. Patient confidentiality should be maintained at all times. To register patient details on Cerner ensuring a high level of data accuracy. To admit and discharge on Cerner and on EPRS To deal with written and telephone enquiries for the wards/hubs as appropriate. To book follow up appointments as required. To participate in administration duties such as the answer phone, cancellation e-mails, post, date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the appropriate departments. Booking of hospital transport for patients according to the hospital Transport Policy. Liaise with the Transport team with enquiries. Provide cover for colleagues during annual leave, sickness and busy periods this may mean going to different sites. Be fully competent in the features of the hospital computer system and undergo further training when systems are updated and as the job requires.
Job description
Job responsibilities
First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner. To deal with patients in a mature manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring manner is required in difficult situations. Patient confidentiality should be maintained at all times. To register patient details on Cerner ensuring a high level of data accuracy. To admit and discharge on Cerner and on EPRS To deal with written and telephone enquiries for the wards/hubs as appropriate. To book follow up appointments as required. To participate in administration duties such as the answer phone, cancellation e-mails, post, date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the appropriate departments. Booking of hospital transport for patients according to the hospital Transport Policy. Liaise with the Transport team with enquiries. Provide cover for colleagues during annual leave, sickness and busy periods this may mean going to different sites. Be fully competent in the features of the hospital computer system and undergo further training when systems are updated and as the job requires.
Person Specification
Qualifications and Training
Essential
- Good standard of education NVQ 2 plus additional experience equating to NVQ 3 as outlined below.
- GCSE English Language or equivalent
- Clear handwriting and spelling
- Numerate
Desirable
- NVQ Business Administration - Level II or equivalent
- RSA II
- Certificate in Office
- ICare Trained
Experience
Essential
- Previous experience of working in a busy environment
- Previous experience in an admin role
Desirable
- Previous experience of working in a busy environment in a healthcare setting
- Experience on the ICare System and Electronic Discharge Summaries System
- Previous experience of minute taking
Person Specification
Qualifications and Training
Essential
- Good standard of education NVQ 2 plus additional experience equating to NVQ 3 as outlined below.
- GCSE English Language or equivalent
- Clear handwriting and spelling
- Numerate
Desirable
- NVQ Business Administration - Level II or equivalent
- RSA II
- Certificate in Office
- ICare Trained
Experience
Essential
- Previous experience of working in a busy environment
- Previous experience in an admin role
Desirable
- Previous experience of working in a busy environment in a healthcare setting
- Experience on the ICare System and Electronic Discharge Summaries System
- Previous experience of minute taking
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
