Job summary
An exciting opportunity has arisen to join our Community Diagnostic Centre (CDC) team
We are pleased to advertise this post working across our two Community Diagnostic Centres -- Eltham CDC, based within Eltham Community Hospital, and Sidcup CDC, based within Queen Mary's Hospital Sidcup. Both centres are part of an innovative programme designed to bring diagnostic services closer to the community, improving access and patient outcomes.
The post holder will provide leadership and day-to-day operational management of CDC clerical teams, ensure smooth running of reception and booking functions. You will play a key role in managing diagnostic referrals / appointments, and in ensuring all diagnostic referrals and appointments are managed efficiently, professionally, and in line with our commitment to delivering outstanding patient care.
This is an excellent opportunity for an experienced administrator or operations manager to take the next step in their career. You'll join a forward-thinking, supportive team, with opportunities to develop your leadership skills, shape new processes, and make an impact on patient experience.
You'll benefit from ongoing training, professional development, and a positive team culture that values your ideas and contributions.
The post holder will be required to work shift patterns between 8am and 8pm, Monday to Friday, across both CDC sites and weekend working as and when required.
Apply today and help shape the future of community diagnostic care.
Main duties of the job
PLEASE NOTE: We may not be able to offer sponsorship for this post
INTERVIEW DATE: 20th February 2026
Provide direct line management and development of the administration team
To be responsible for the day-to-day operational management of the administrative team for both CDC,s and ensure all appointments are made in line with Trust Policies and Standard Operating Procedures
To provide and develop a working environment which encourages high moral and commitment amongst the staff and excellent customer service.
To identify any service improvement within any administration process
To participate and lead on any new systems that are implemented that the CDC for the administration staff
Manage sickness/absence and recording of annual leave of the team, ensuring service delivery is not compromised, coordinating duty rosters of team
Manage the recruitment process for the appointment of new staff with support from the Associate Service Manager
Coordinate and engage in the induction of new team members across the Trust, sharing knowledge and expertise of administrative processes and functions.
Monitor individual and team performance regularly, holding 1:1 meetings, appraisals (PDRs) according to Trust Policy and team meetings
To assist the Associate Service Manager with any ad hoc requests
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
To provide an efficient and effective administrative service that supports the Radiology teams to deliver a high quality patient service at the point of reception through to investigation/scan
To be responsible for temporary staff booking and management of the spend associated with this in line with key expenditure controls as identified by the Service Manager.
Ensure all reception duties are covered on a 8am-8pmbasis at both CDC sites
Performance
In close liaison with the Assistant Service manager, ensure that robust administrative processes are developed and implemented
Manage the day to day running of the reception areas and Booking staff by determining work priorities and allocating resources accordingly.
Manage the rolling rota for staff
As required, carry out regular audits of reception processes, workload and quality statistics
Undertake reception and clerical duties as required
To deal with telephone calls in a polite and courteous manner, using tact and discretion
To work collaboratively with UHL site counterpart to ensure cross site cover in the event of staff shortage.
To train staff in the use of the Soliton as required and to arrange iCARE training for all new members of staff.
To undertake the recruitment process and carry out interviews for Reception and Booking staff vacancies.
To identify staff training needs and oversee the continuing personal development of staff by regular performance development reviews and personal development plans and ensure all staff attend mandatory training.
To ensure effective communications systems are maintained, including carrying out Team briefing sessions for reception staff in the absence of the Assistant Service Manager.
To carry out investigations under the Disciplinary and Appeals procedure and to be responsible for issuing informal warnings to subordinate staff.
To provide information pertaining to the Department as required:
Generate ad hoc reports as requested.
Generate reports relating to the performance of the department with Quality Indicators and work with the management team to ensure operational procedures are carried out correctly to ensure compliance.
Ensure effective and regular communication with Senior Management.
With the Assistant Service Manager, ensure that appropriate and cost-effective administrative staffing profile and skill mix are developed and maintained, taking into account current and projected workload and service plans.
Complete weekly performance reports for Assistant Service Manager as required.
Work Force
The post holder will ensure that all reception areas and booking staff are covered at all times.
Complete manpower returns for all Admin staff.
To prepare the monthly staff returns for submission to Payroll.
Maintain the annual leave / sickness records for the reception/administrative staff.
Monitor sickness levels and punctuality amongst staff applying Trust policy to management of challenging behaviours accordingly
Be aware of the Trusts financial position and responsibilities with regard to the controls required the limit and reduce spend on temporary staffing, under the direct supervision of the Assistant Service Manager
Partnerships
To ensure the effective use of Trust resources in Radiology Department
Support the Division to achieve NHS Plan and targets relating to Radiology waiting times.
To cover for the Assistant Service Manager in their absence
Management of staff rota, producing a rolling rota for the administrative and reception staff
To ensure an even workload through the administrative areas of the department by continuous monitoring.
Produce monthly reports for manpower and sickness for reception staff
Produce weekly performance figures for the department against all quality indicator targets
Comprehensive understanding of Soliton functionality and be able to interpret and provide statistical information as required.
Job description
Job responsibilities
To provide an efficient and effective administrative service that supports the Radiology teams to deliver a high quality patient service at the point of reception through to investigation/scan
To be responsible for temporary staff booking and management of the spend associated with this in line with key expenditure controls as identified by the Service Manager.
Ensure all reception duties are covered on a 8am-8pmbasis at both CDC sites
Performance
In close liaison with the Assistant Service manager, ensure that robust administrative processes are developed and implemented
Manage the day to day running of the reception areas and Booking staff by determining work priorities and allocating resources accordingly.
Manage the rolling rota for staff
As required, carry out regular audits of reception processes, workload and quality statistics
Undertake reception and clerical duties as required
To deal with telephone calls in a polite and courteous manner, using tact and discretion
To work collaboratively with UHL site counterpart to ensure cross site cover in the event of staff shortage.
To train staff in the use of the Soliton as required and to arrange iCARE training for all new members of staff.
To undertake the recruitment process and carry out interviews for Reception and Booking staff vacancies.
To identify staff training needs and oversee the continuing personal development of staff by regular performance development reviews and personal development plans and ensure all staff attend mandatory training.
To ensure effective communications systems are maintained, including carrying out Team briefing sessions for reception staff in the absence of the Assistant Service Manager.
To carry out investigations under the Disciplinary and Appeals procedure and to be responsible for issuing informal warnings to subordinate staff.
To provide information pertaining to the Department as required:
Generate ad hoc reports as requested.
Generate reports relating to the performance of the department with Quality Indicators and work with the management team to ensure operational procedures are carried out correctly to ensure compliance.
Ensure effective and regular communication with Senior Management.
With the Assistant Service Manager, ensure that appropriate and cost-effective administrative staffing profile and skill mix are developed and maintained, taking into account current and projected workload and service plans.
Complete weekly performance reports for Assistant Service Manager as required.
Work Force
The post holder will ensure that all reception areas and booking staff are covered at all times.
Complete manpower returns for all Admin staff.
To prepare the monthly staff returns for submission to Payroll.
Maintain the annual leave / sickness records for the reception/administrative staff.
Monitor sickness levels and punctuality amongst staff applying Trust policy to management of challenging behaviours accordingly
Be aware of the Trusts financial position and responsibilities with regard to the controls required the limit and reduce spend on temporary staffing, under the direct supervision of the Assistant Service Manager
Partnerships
To ensure the effective use of Trust resources in Radiology Department
Support the Division to achieve NHS Plan and targets relating to Radiology waiting times.
To cover for the Assistant Service Manager in their absence
Management of staff rota, producing a rolling rota for the administrative and reception staff
To ensure an even workload through the administrative areas of the department by continuous monitoring.
Produce monthly reports for manpower and sickness for reception staff
Produce weekly performance figures for the department against all quality indicator targets
Comprehensive understanding of Soliton functionality and be able to interpret and provide statistical information as required.
Person Specification
Qualifications
Essential
- Educated to Degree level or equivalent work experience and knowledge gained in the NHS.
- Good computer IT skills including all MS software
Desirable
- Experience of working in Radiology
Experiance
Essential
- Experience in a senior administrative support role in a patient focused setting.
- At least two years experience working in Admin
- Experience of managing policies and procedures. Experience of building good customer relation
Person Specification
Qualifications
Essential
- Educated to Degree level or equivalent work experience and knowledge gained in the NHS.
- Good computer IT skills including all MS software
Desirable
- Experience of working in Radiology
Experiance
Essential
- Experience in a senior administrative support role in a patient focused setting.
- At least two years experience working in Admin
- Experience of managing policies and procedures. Experience of building good customer relation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
