Clinical Governance Facilitator

Job description

Job responsibilities

• Collate information and draft responses to patient queries from the Patients Advice and Liaison Service and the patient complaints team.
• Deputise as appropriate for the Clinical Governance Leads as required at internal meetings and events across the Trust.
• Maintaining the Divisional Governance Trackers to meet Trust deadlines, escalating concerns within a timely manner.
• Raise the profile of quality and governance across the Division.
• Point of contact for members of the team, acting as a resource to support the delivery Trust and National standards.
• Independently compile reports, data analysis and thematic reviews and audit of compliance as required within agreed parameters, with guidance of the Divisional Governance Manager and Leads when exceptional reporting requirements are identified.
• Use the Trusts risk management system (Ulysses).
• Management of a caseload of complaints, from initial contact from PALS/patient/carers, to liaising with and advising clinicians and senior managers. Support key staff to obtain statements, arrange interviews with key staff involved and coordinate the provision of investigation reports and complaints responses. This involves organising meetings and reviewing responses to ensure they cover all aspects of the original complaint, including statutory requirements.
• To format the responses to complaints/concerns into a high-quality written response/letter to be signed off firstly by the Divisional Governance Lead and final sign off by the Divisional Director of Nursing and Governance
• To maintain and update the Divisional Risk Register

Work force

• Will be expected to work autonomously using own initiative in dealing with complaints and responses, guided by Trust policies and procedures
• Act as a subject expert and contact for the clinical teams to guide completion of complaint responses and ensure all relevant teams are included for response through interpretation of policies in relation to complaint subject matter and a clear understanding of areas of responsibility of all the teams under Lewisham Medicine and Community.
• Support the Trust and Divisions Recruitment and Retention Strategy
• To attend meetings relevant to the role and represent views of the Team

To contribute to the education, training and development of staff across Division on Governance Agenda as guided by Clinical Governance Manager.

To ensure annual personal development plan in place and review with line manager.

To remain current with professional practice and complete all mandatory training requirements in a timely manner.

To maintain accurate record keeping and confidentiality whilst performing all tasks and duties.

Person Specification

Qualifications

Essential

• oHigher level degree and/or professional qualification in patient safety, audit or risk management
• oA clinical background and professional registration
• oEvidence of professional development

Desirable

• oProject Management Qualification (e.g. PRINCE2)
• oQualification in patient safety, clinical risk or quality improvement

Experience

Essential

• oExperience working in a clinical governance, patient safety or quality improvement related area within a healthcare setting
• oExperience of using tools and measures for reporting compliance activity
• oExperience in managing or responding to incidents and using

Desirable

• oExperience of line Management

Skills & Knowledge

Essential

• oAble to write and present reports in a variety of formats
• oCan demonstrate computer literacy in Windows Office Suite of programmes specifically, Excel, Word and Access.
• oTrained in patient safety incident investigation (human factors) and quality improvement methodologies

Desirable

• oAwareness & understanding of the NHS Patient Safety Strategy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham High Street

London

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)