Job summary
Lewisham and Greenwich NHS Trust (LGT) is embarking on the biggest programme of digitally-enabled clinical and operational transformation we have ever undertaken. The Electronic Patient Record (EPR) Acceleration Programme is our exciting and challenging programme aimed at transforming the way we deliver health and care in a way that is both clinically and financially sustainable.
We will be joining our regional partner organisations, Guy's and St. Thomas' and King's College Hospitals, on their EPR platform to create a shared acute and community record across south-east London. Through this implementation, we will be able to increase joint working and improve patient and staff experience across the region.
Key to the success of the EPR implementation will be the configuration of the existing EPR to meet the needs of Lewisham and Greenwich. Our analysts will work collaboratively with analysts in the other two trusts to prepare for our EPR go-live in 2027. They will ensure that the system configuration meets the needs of the Trust and support the testing of the solution for go-live.
Main duties of the job
Analysts will ensure that the system configuration meets the needs of the Trust and support the testing of the Epic solution for go-live in April 2027.
This configuration will unify policies, procedures, practices and skilled teams initially across Lewisham and Greenwich, Guy's and St Thomas' and King's College Hospital NHS Trusts.
The post holder will be responsible for supporting the delivery of software systems' configuration build, testing, and maintenance. They will also support non-Epic systems within their team, working with MDI, LGT, GSTT, KCH and ITCS technology colleagues.
Candidates who do not have a current Epic accreditation will be required to pass an aptitude test as part of the selection process. Accreditation training on the configuration of the solution will be provided to successful candidates.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
The post holder will be responsible for:
Recording and responding to feedback on the proposed system;
Actively monitoring the systems on a regular basis for user or system errors or problems;
Participating in regular process review, feedback and system development meetings both within the ITCS team and with external stakeholders;
Co-ordinating and leading the configuration and maintenance requirements of elements of the EPR software applications and ensuring build is delivered in a timely way;
Ensuring a consistent approach to the configuration and maintenance of software applications used by the Trusts largely, though not exclusively, outside of the Epic product;
Ensuring design integrity across any configuration that is undertaken;
Assisting with preparation for the testing and upgrading of the system to ensure it is safe, usable, secure and robust;
Assisting in the delivery of the Trusts overall clinical system
Job description
Job responsibilities
The post holder will be responsible for:
Recording and responding to feedback on the proposed system;
Actively monitoring the systems on a regular basis for user or system errors or problems;
Participating in regular process review, feedback and system development meetings both within the ITCS team and with external stakeholders;
Co-ordinating and leading the configuration and maintenance requirements of elements of the EPR software applications and ensuring build is delivered in a timely way;
Ensuring a consistent approach to the configuration and maintenance of software applications used by the Trusts largely, though not exclusively, outside of the Epic product;
Ensuring design integrity across any configuration that is undertaken;
Assisting with preparation for the testing and upgrading of the system to ensure it is safe, usable, secure and robust;
Assisting in the delivery of the Trusts overall clinical system
Person Specification
Qualifications and Training
Essential
- Degree in a relevant subject or equivalent experience in a relevant post/s.
Desirable
- IT Technical qualification, for example MCSE
- ITIL Foundation certificate
- PRINCE2 (Foundation)
- Epic
- Accreditation
Experience
Essential
- Extensive proven experience in an Applications Support role gaining knowledge of at least one computer system
- Knowledge and experience of dealing with escalation routes when problems or development needs arise
- Experience in 2nd Line applications support; dealing with incident analysis to identify root cause, failure mode and to establish a solution or workaround, relating to clinical applications
- Extensive experience of using and supporting hardware and software packages
- Experience in supporting a large scale, complex application systems environment
- Experience of providing training in own area of expertise to different audiences
Desirable
- Good understanding of an Acute Trust's clinical and corporate administrative systems
- Experience of working in a support analyst role in an NHS environment.
Knowledge
Essential
- Knowledge of industry best practice in application support and service delivery (ITIL)
- Documentation skills to a high standard
- Able to prioritise workload in response to changing demands; able to work flexibly and respond to service needs
- Ability to explain to IT staff and users, the service implications when problems arise
- High level of communication skills and ability to explain technical issues to a non-technical audience; experience of delivering training to different audiences
- High degree of self- motivation and commitment
- Good understanding of confidentiality and data protection issues
- Professional approach with skills in communication, team working, negotiation and conflict management
- Ability to deal confidently with 3rd party suppliers and build effective working relationships
Person Specification
Qualifications and Training
Essential
- Degree in a relevant subject or equivalent experience in a relevant post/s.
Desirable
- IT Technical qualification, for example MCSE
- ITIL Foundation certificate
- PRINCE2 (Foundation)
- Epic
- Accreditation
Experience
Essential
- Extensive proven experience in an Applications Support role gaining knowledge of at least one computer system
- Knowledge and experience of dealing with escalation routes when problems or development needs arise
- Experience in 2nd Line applications support; dealing with incident analysis to identify root cause, failure mode and to establish a solution or workaround, relating to clinical applications
- Extensive experience of using and supporting hardware and software packages
- Experience in supporting a large scale, complex application systems environment
- Experience of providing training in own area of expertise to different audiences
Desirable
- Good understanding of an Acute Trust's clinical and corporate administrative systems
- Experience of working in a support analyst role in an NHS environment.
Knowledge
Essential
- Knowledge of industry best practice in application support and service delivery (ITIL)
- Documentation skills to a high standard
- Able to prioritise workload in response to changing demands; able to work flexibly and respond to service needs
- Ability to explain to IT staff and users, the service implications when problems arise
- High level of communication skills and ability to explain technical issues to a non-technical audience; experience of delivering training to different audiences
- High degree of self- motivation and commitment
- Good understanding of confidentiality and data protection issues
- Professional approach with skills in communication, team working, negotiation and conflict management
- Ability to deal confidently with 3rd party suppliers and build effective working relationships
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
