EPR Applications Manager

Job description

Job responsibilities

The post holder will be responsible for:

Take responsibility for the Epic Modules within the area of care delivery for which the role is responsible

Log issues as they arise and liaise with colleagues and the supplier to achieve resolution, and update the system accordingly.

Escalate unresolved issues from the whole team to the Head of Applications and the Director of Clinical Systems

Responsible for team members, colleagues and Trust staff to provide information to configure the system in a timely fashion to enable deadlines to be met;

Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience;

Report the teams configuration progress regularly to the Director of Clinical Systems

Work with the report writers in the other configuration teams and the Data & Analytics Team to ensure the application produces and maintains all reports required by the department;

Initiate regular communication with other configuration teams and relevant supplier staff;

Be responsible for Principal Trainers to ensure awareness of build development and changes;

Ensure Principal Trainers incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate;

Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines;

Initiate, arrange, chair and/or participate in meetings between senior Trust staff and/or IT colleagues to discuss workflows and/or areas of concern and/or take notes of any action points;

Initiate, arrange and chair application team meetings, with and without the supplier, to discuss progress, and/or areas of concern and/or take notes of any action points;

Use conflict resolution strategies in response to barriers of understanding or acceptance faced by or from the configuration teams and/or wider Trust audience;

Handle change management issues professionally and sometimes in hostile or antagonistic situations;

Demonstrate/present highly complex build work (Epic software) in an easy-to-understand format to individuals and/or large groups of IT and/or Trust staff, including at senior and director level;

Regularly undertake surveys, audits or research to support the monitoring and implementation of the designated application;

Ensure end-users are given the appropriate levels of access and security to the EHR system as defined by their job role;

Ensure lead analysts develop test scripts against patient scenarios across patient pathways and interfaces to other systems in accordance with the Testing & Release Managers instructions;

Ensure testing and release management activity is completed, tracked and is consistent with published deadlines;

Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level;

Ensure compliance to change management processes and change control mechanisms;

Meet regularly with the Head of Applications and Director of Clinical Systems to report on progress; negotiate with, review and prioritise the scope of the applications/infrastructure in accordance with Trust plans;

Ensure that all generated documentation is fit for purpose, accepted and retained in line with Programme Management Office processes, including that of others from within the applications team;

Input data into spreadsheets, Word documents or PowerPoint presentations, ensuring accuracy and adhering to style guides/templates;

Act as an ambassador for the Trusts EPR products at all times;

Undertake additional, specific project work in support of the EPR product under the direction of the Director of Clinical Systems, Head of Applications

Hold joint responsibility with the Applications Team for projects and developments to be on time and within budget.

Person Specification

Qualifications

Essential

• Educated to degree level in a relevant subject plus master's degree or equivalent experience
• Project management qualification or equivalent experience
• Significant experience in area/ specialty system and/ or operational experience in the trust or wider NHS
• Epic certification/ accreditation

Experience

Essential

• Significant experience working at a senior level in a hospital environment
• Experience in participation and/or implementation of a clinical system
• Experience in applying specialist technical knowledge across a range of software applications
• Successful strategic management in a complex organization
• Experience of delivering projects and/or service
• Experience of dealing with staff performance and disciplinary issues, project performance issues
• Evidence of leading successful change projects and / or operational performance and improvement; including business case preparation, service design and commissioning, managing external contractors, service change implementation, and the development and monitoring of output and outcome measures.
• Extensive project and change management experience in large complex organisations, including design, development, implementation and management of change in a multiple stakeholder environment.
• Understanding of the development of patient-based clinical and administrative applications

Desirable

• Extensive experience of managing projects or areas with complex working practices and the principles of project management and application of PRINCE2 methodology

Knowledge and Skills

Essential

• Extensive expert knowledge of clinical, administrative and/or operational workflows and processes within a hospital environment.
• Expert knowledge of the uses of, and requirements for patient data and information derived from clinical and administrative hospital systems, both internally and by external organisations
• Understanding of the development of patient-based clinical and administrative application
• Knowledge of strategic digital developments in the NHS
• Advanced IT skills including MS Office applications
• Excellent organisation skills
• Excellent analytical skills
• Excellent communication skills both written and verbal and proven ability to interact with personnel at all levels, both clinical and non-clinical, managerial and senior/ board-level executives as well as external suppliers, including the ability to explain complex issues to stakeholders in a clear and concise and understandable way
• Ability to resolve problems and make decisions based on complex facts using appropriate analysis, interpretation or comparisons
• Ability to concentrate for long periods of time on complex data and process analysis
• Ability to plan, organise and present workshops to Trust staff colleagues and other individuals connected with the Trust and NHS
• Ability to produce and deliver or receive and process detailed, complex and highly-sensitive information
• Knowledge and awareness of diversity and human rights as appropriate to the role
• Excellent understanding and track record of successful change and project management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Old Town Hall

Catford

SE6 4RY

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)