EPR Senior Analyst

Job description

Job responsibilities

The post holder will be responsible for:

Recording and responding to comments and complaints on the proposed system, resolving complex problems and dealing with unanticipated issues, referring only where necessary;

Actively monitoring the systems on a regular basis for user or system errors or problems, working with the Band 6 Support Analyst;

Participating in regular process review, feedback and system development meetings both within the ITCS team and with external stakeholders;

Being a link person between the ITCS team, system users and other stakeholders and to help manage and prioritise calls and requests to the team;

Helping to direct careful planning for systems implementation and the roll-out process, taking into account all dependent variables and liaise with all affected teams, staff and departments;

Being a member of the multi-disciplinary configuration team, ensuring a consistent approach to the configuration and integration between the Epic modules and across the wider team;

Managing, co-ordinating and leading the configuration requirements and ensure build is delivered in a timely way.

Being a key member of a designated Configuration and Application team ensuring design integrity

Analysing and suggest ways to improve current workflows and working practices;

Working with the appropriate stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary;

Assisting with preparation for the testing and upgrading of the system to ensure it is safe, usable, secure and robust;

Work with the clinical systems teams to support complex Epic, and other, software demonstrations and present information on the teams progress to the appropriate forums, adapted in a way in which makes it easy for the audience to understand;

To assist in the delivery of the Trusts EPR system.

Please note that there will be a requirement to pass an aptitude assessment as part of the selection process if you do not currently hold valid Epic certification.

Person Specification

Qualifications and Training

Essential

• Degree level qualification or equivalent experience
• Post qualification Masters degree, or significant experience in Healthcare equivalent to Masters degree level.
• Evidence of further clinical training in a specific clinical field.
• Accreditation in at least one Epic modules
• Evidence of configuration expertise used in an Enterprise solution

Desirable

• ISEB Business Analysis Deploma
• PRINCE2 (Foundation)

Experience

Essential

• Proven experience of clinical environment and delivery of clinical care or significant experience in a clinical analyst role and within a systems development environment preferably within the NHS or health care related field.
• Healthcare system design and configuration experience.
• Significant experience of interpreting business/clinical requirements and considering the impact on IT services.
• Significant experience translating requirements into functional specifications and detailed test plans where required
• Demonstrable experience documenting and mapping workflows as well as the results of the clinical analysis
• Experience documenting user guidance / technical documentation for software solutions
• Demonstrable experience of working to plans and timescales
• Demonstrable experience of producing qualitative work in very aggressive timescales
• Demonstrated experience in building strong relationships with business partners and multi-discipline project delivery teams.

Desirable

• Good understanding of an Acute Trust's clinical and corporate administrative systems
• Experience of working in a support analyst role in an NHS environment.

Knowledge and Skills

Essential

• Knowledge of clinical practice and IT
• Experience in the analysis and design of clinical solutions to meet clinicians' and business requirements.
• Highly advanced written and verbal communication skills.
• Proven ability to present a range of highly technical and highly complex information clearly and concisely in potentially contentious situations.
• Strong sense of quality and able to lead by example.
• Able to prioritise workloads and resource them in response to changing demands and requirements
• Ability to manage multiple streams of work simultaneously
• Ability to plan ahead, prioritise and manage change in a formally controlled yet, pragmatic fashion
• Enthusiasm, commitment, self- motivation and a willingness to work flexibly.
• Theoretical and practical knowledge of clinical practice and IT

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Old Town Hall, Catford

Catford

SE6 4RU

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)