Lewisham and Greenwich NHS Trust

Imaging Pathway Manager

The closing date is 25 January 2026

Job summary

Are you an experienced patient pathway navigator looking for a new challenge?

The Imaging Department at University Hospital Lewisham (UHL) is looking for a full-time (37.5hr) pathway manager to lead a small bookings team with responsibility for ensuring the smooth running of the patient's diagnostic pathway. You will be expected to provide day to day operational management of the clerical staff by taking a proactive approach to administrative and diagnostic pathway targets.

You will need to demonstrate that you have a good understanding of working in an acute hospital as well as an understanding of radiology pathways and booking processes.

PLEASE NOTE: We are unable to offer sponsorship for this post

Main duties of the job

Responsible for the day-to-day operational management of the bookings team and to ensure appointments are made in line with Trust policies
Ensure robust administrative processes are developed and implemented, including regular review
To work collaboratively with all radiology sites counterparts to ensure cross site cover in the event of staff shortages
Identify and escalate details of any delays or bottlenecks in modality worklists affecting booking practices and / or will affect the patient journey or delivery of ahigh-quality imaging service
To support the service manager to achieve improvements in the patient pathway, service delivery and patient experience in agreed areas
General workforce responsibilities including but not limited to; sickness and absence reporting, recruitment, staff development and training

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

08 January 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum plus HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

197-R-UT7755

Job locations

University Hospital Lewisham

Lewisham High Street

London

SE13 6LH

Job description

Job responsibilities

Please see the attached job description and person specification for full details of this role and the responsibilities required.

Job description

Job responsibilities

Please see the attached job description and person specification for full details of this role and the responsibilities required.

Person Specification

Qualifications & Training

Essential

Educated to Degree level or equivalent work experience and knowledge gained in the NHS.
Evidence of continuing professional development

Desirable

NVQ Level 3 or 4 in Business Administration

Experience

Essential

Robust experience in a senior administrative support role in a patient focused setting.
Experience of analysing data to identify areas for improvements and make recommendations for action.
Experience of defining and formulating new processes and policies
Experience of staff management and performance appraisals
Experience of supervising the workload of others
Experience of working with Cerner (iCare), eRS or any relevant patient record management system

Desirable

Understanding of Primary Care, GP and Community Services

Knowledge

Essential

Detailed knowledge of NHS processes and procedures
Experience of analysing data to identify areas for improvements and make recommendations for action
Knowledge of performance targets; experience of monitoring patient pathways
Knowledge of HR practices to support sickness management, performance and conduct issues
Knowledge of recruitment and retention

Desirable

Experience of using e-RS

Personal Qualities

Essential

Dynamic, flexible personality capable of inspiring confidence
Proactive, forward-thinking, quick problem-solving attitude
A methodical and well organised approach to work
Ability to maintain excellent communication channels and good customer service
Willingness to undertake training and professional development

Person Specification

Qualifications & Training

Essential

Educated to Degree level or equivalent work experience and knowledge gained in the NHS.
Evidence of continuing professional development

Desirable

NVQ Level 3 or 4 in Business Administration

Experience

Essential

Robust experience in a senior administrative support role in a patient focused setting.
Experience of analysing data to identify areas for improvements and make recommendations for action.
Experience of defining and formulating new processes and policies
Experience of staff management and performance appraisals
Experience of supervising the workload of others
Experience of working with Cerner (iCare), eRS or any relevant patient record management system

Desirable

Understanding of Primary Care, GP and Community Services

Knowledge

Essential

Detailed knowledge of NHS processes and procedures
Experience of analysing data to identify areas for improvements and make recommendations for action
Knowledge of performance targets; experience of monitoring patient pathways
Knowledge of HR practices to support sickness management, performance and conduct issues
Knowledge of recruitment and retention

Desirable

Experience of using e-RS

Personal Qualities

Essential

Dynamic, flexible personality capable of inspiring confidence
Proactive, forward-thinking, quick problem-solving attitude
A methodical and well organised approach to work
Ability to maintain excellent communication channels and good customer service
Willingness to undertake training and professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham High Street

London

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham High Street

London

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)