Lewisham and Greenwich NHS Trust

Medical Secretary - Diabetes & Endocrine

The closing date is 22 January 2026

Job summary

To provide full Medical Secretarial support service to consultants and members of their team in respect of their general medical duties/specialist work.

To act independently, ensuring that daily tasks and on-going workloads are prioritised within required time frames.

To ensure that the service is providing the highest quality administration and effective communication with patients and members of the outside organisation.

To ensure the successful implementation and roll out of admin systems and procedures within the department.

Main duties of the job

To act as a central point of information and communication for the clinical team as the first point of contact to include internal and external bodies.

Manages admin workload of relevant consultants without direct supervision.

To provide a full secretarial support service to consultants and members of their team in respect to their general medical duties and specialist work including dealing with competing demands and frequent demands

To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes.

Undertake a comprehensive range of administrative duties including, organising meetings, typing, scanning of documentation on to Trust systems, spreadsheet management, clinic preparation eg, ensuring clinical documentation is readily available.

To produce correspondence by utilising digital transcription.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

08 January 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum plus HCA Pro rata, based on a 22.5 hour week

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

197-AJ-R-7721

Job locations

University Hospital Lewisham

13 High Street

Lewisham

SE13 6LH

Job description

Job responsibilities

To work within the scope of the role acting as a secretary to include prioritising effectively

To provide comprehensive administrative, clerical and typing support to consultants and their teams.

To deal with all relevant telephone calls and face to face queries relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner, and respecting patient confidentiality at all times, ensuring that the queries are appropriately directed and prioritised.

Coordinates on clinic management and utilisation including cancelling/rescheduling when necessary, including direct patient communications.

Managing spreadsheets for patient diagnostic tests ensuring they are completed within set time frames.

Ensuring all relevant clinical information is available for the Consultant and CNS teams on ICARE prior to patient appointments including up to date patient details.

To manage incoming correspondence; mail, paper and electronic, responding and prioritising appropriately and promptly.

Manging the generic department email inboxes

Draft and respond to routine and ad hoc requests for information from staff within the department and across the Trust

To maintain filing systems that facilitate the effective running of the department.

To cross cover within the team, including periods of absence and high demand.

Stock control e.g. ordering of stationary and ensuring adequate stock is always available

To monitor clinical rotas and adjust clinics accordingly on iCare

To take an active role in initiatives to improve the administrative service provided to managers and clinicians, and the service received by patients and their families.

To open, date stamp and distribute post as requested.

To file investigation results in appropriate health records and draw relevant Medical Secretarys attention to all incoming results as necessary.

To locate, retrieve and book patient case notes in and out of the department as required.

To utilise a range of systems for data entry and reporting/processing including Microsoft packages, ICARE, SBS, ERS.

To take an active role in initiatives to improve administrative service provided to managers and senior clinicians, and the service received by patients and relatives.

To have an awareness of the referral to treatment (RTT) pathway journey in order to be able to respond to patient/carers enquires appropriately.

To have an awareness of the outreach clinics and wait lists to be able to respond to patient/carers enquiries appropriately.

Job description

Job responsibilities

To work within the scope of the role acting as a secretary to include prioritising effectively

To provide comprehensive administrative, clerical and typing support to consultants and their teams.

Coordinates on clinic management and utilisation including cancelling/rescheduling when necessary, including direct patient communications.

Managing spreadsheets for patient diagnostic tests ensuring they are completed within set time frames.

Ensuring all relevant clinical information is available for the Consultant and CNS teams on ICARE prior to patient appointments including up to date patient details.

To manage incoming correspondence; mail, paper and electronic, responding and prioritising appropriately and promptly.

Manging the generic department email inboxes

Draft and respond to routine and ad hoc requests for information from staff within the department and across the Trust

To maintain filing systems that facilitate the effective running of the department.

To cross cover within the team, including periods of absence and high demand.

Stock control e.g. ordering of stationary and ensuring adequate stock is always available

To monitor clinical rotas and adjust clinics accordingly on iCare

To take an active role in initiatives to improve the administrative service provided to managers and clinicians, and the service received by patients and their families.

To open, date stamp and distribute post as requested.

To file investigation results in appropriate health records and draw relevant Medical Secretarys attention to all incoming results as necessary.

To locate, retrieve and book patient case notes in and out of the department as required.

To utilise a range of systems for data entry and reporting/processing including Microsoft packages, ICARE, SBS, ERS.

To take an active role in initiatives to improve administrative service provided to managers and senior clinicians, and the service received by patients and relatives.

To have an awareness of the referral to treatment (RTT) pathway journey in order to be able to respond to patient/carers enquires appropriately.

To have an awareness of the outreach clinics and wait lists to be able to respond to patient/carers enquiries appropriately.

Person Specification

Essential

Excellent computer literacy (Word, Excel, iCare)
Ability to prioritise a busy workload
Secretarial/PA/Administrative experience
NVQ Level 4 or equivalent experience/knowledge

Desirable

Knowledge of medical terminology
Experience of working in a busy healthcare environment

Essential

NVQ Level 4 or equivalent experience/knowledge

Desirable

Experience of working in a busy healthcare environment

Person Specification

Essential

Excellent computer literacy (Word, Excel, iCare)
Ability to prioritise a busy workload
Secretarial/PA/Administrative experience
NVQ Level 4 or equivalent experience/knowledge

Desirable

Knowledge of medical terminology
Experience of working in a busy healthcare environment

Essential

NVQ Level 4 or equivalent experience/knowledge

Desirable

Experience of working in a busy healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

13 High Street

Lewisham

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

13 High Street

Lewisham

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)