Job summary
We are seeking someone who is passionate about integrated neighbourhood working and population health to join us as a Neighbourhoods Delivery Manager in Lewisham Borough.
You will bring a combination of skills and expertise in operational delivery, improvement and project management to help us drive implementation of our Neighbourhoods programme over the next year.
Our programme builds on a range of services that are already underway across health (primary care, secondary care, community services and mental health), social care and the community and voluntary sector. We are currently focusing on three main pathways:
- Long Term Conditions
- Frailty
- Children with complex needs
In addition to this we are working on organisational development across the borough to consider what our long-term vision for neighbourhood working is and how we collectively work together to achieve this.
Your role would be varied and involve a mix of service design, data analysis, project management, evaluation, operational delivery and organisational development. Hosted in the Improvement Delivery Team in LGT you would work in a matrix function across all of the organisations in the borough.
The primary base for this role is our Catford office with a minimum expectation of 4 days per week / 80% of time spent onsite. As a partnership role there will be a frequent need to travel to and work at other sites.
Main duties of the job
The Neighbourhoods Delivery Manager will provide leadership to support the delivery of integrated neighbourhood models in Lewisham for frailty, long-term conditions and children with complex needs. This role will drive the effective implementation of new care models and supporting infrastructure, ensuring collaboration across all system partners and an increase in maturity of the local neighbourhoods model.
The postholder will be responsible for planning, stakeholder management, risk mitigation and performance monitoring to enable the successful delivery of integrated care initiatives at neighbourhood level. They will play a key strategic role linking with neighbourhoods managers and senior leadership to ensure that central infrastructure supports their needs. They will support senior leaders to develop the integrator role for neighbourhood working and track its progression against the national maturity matrix.
The Neighbourhoods Delivery Manager will have line management accountability to the Associate Director - Improvement and Transformation. As this is a system role they will be accountable to Chief Executives across all constituent organisations.
They will work closely with human resources, finance and other support services to ensure plans are delivered within agreed timescales, they will provide updates and high level communication to the Divisional Directors for projects and to relevant Boards and other system governance forums.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
Key Result Areas &Performance:
- Lead and manage the delivery plan for integrated neighbourhood teams aimed at developing neighbourhood models for frailty, long-term conditions, and children with complex needs.
- Lead and manage the maturity matrix for development of a neighbourhood integrator, undertaking maturity assessments and developing and tracking plans to increase maturity.
- Coordinate across partner organisations to secure buy-in and resolve delivery challenges.
- Act as the primary point of contract for internal and external stakeholders including commissioners, clinical leaders, social care, voluntary sector, and community partners.
- Facilitate regular steering groups, working groups, and stakeholder meetings to ensure engagement and alignment.
- Manage communications, updates, and escalation of risks/issues to senior leadership.
- Develop and maintain performance dashboards, risk registers, and status reports for governance meetings.
- Monitor key performance indicators and delivery outcomes linked to objectives and requirements.
- Lead on evaluation and benefits realisation activities to demonstrate impact and inform continuous improvement.
- Support service redesign and transformation initiatives within neighbourhood teams to embed integrated care principles.
- Identify opportunities for innovation, process improvement, and digital enablement within project scopes.
- Support capacity building and change management activities to sustain project outcomes.
- Support the operational start up of project workstreams and transition to business as usual
- Ensure all work adheres to organisational policies, regulatory requirements, and NHS governance frameworks.
- Manage risks and issues proactively, escalating as necessary.
- Contribute to audit, quality assurance, and safeguarding processes relevant to delivery.
Job description
Job responsibilities
Key Result Areas &Performance:
- Lead and manage the delivery plan for integrated neighbourhood teams aimed at developing neighbourhood models for frailty, long-term conditions, and children with complex needs.
- Lead and manage the maturity matrix for development of a neighbourhood integrator, undertaking maturity assessments and developing and tracking plans to increase maturity.
- Coordinate across partner organisations to secure buy-in and resolve delivery challenges.
- Act as the primary point of contract for internal and external stakeholders including commissioners, clinical leaders, social care, voluntary sector, and community partners.
- Facilitate regular steering groups, working groups, and stakeholder meetings to ensure engagement and alignment.
- Manage communications, updates, and escalation of risks/issues to senior leadership.
- Develop and maintain performance dashboards, risk registers, and status reports for governance meetings.
- Monitor key performance indicators and delivery outcomes linked to objectives and requirements.
- Lead on evaluation and benefits realisation activities to demonstrate impact and inform continuous improvement.
- Support service redesign and transformation initiatives within neighbourhood teams to embed integrated care principles.
- Identify opportunities for innovation, process improvement, and digital enablement within project scopes.
- Support capacity building and change management activities to sustain project outcomes.
- Support the operational start up of project workstreams and transition to business as usual
- Ensure all work adheres to organisational policies, regulatory requirements, and NHS governance frameworks.
- Manage risks and issues proactively, escalating as necessary.
- Contribute to audit, quality assurance, and safeguarding processes relevant to delivery.
Person Specification
Qualifications
Essential
- Masters degree or equivalent experience
- Formal education to first degree level or equivalent experience
Desirable
- Project management, change management or improvement qualification or equivalent ability
- Evidence of continuous professional development
Experience
Essential
- Management experience in healthcare or a transferable environment with significant healthcare partnership working where change management skills have been required in the post
- Demonstrable experience of delivering a new model of care, or significant components of a new model of care, requiring significant changes to ways of working
- Experience of modelling complex data sets, including financial data sets, and providing clear and comprehensive outputs
- Experience of developing new teams that work across traditional organisational boundaries including recruitment
- Staff management experience
- Budget management experience
- Developing and delivering benefits realisation plans, including financial
- Management of change and improvement and the use of tools and methodologies
- Familiarity with basic IT applications
Desirable
- Significant experience of working on the development and delivery of integrated neighbourhood working or another directly relevant out-of-hospital model of care with a specific focus on relationships across all of primary care, community care, secondary care, local authority, voluntary sector and residents
Person Specification
Qualifications
Essential
- Masters degree or equivalent experience
- Formal education to first degree level or equivalent experience
Desirable
- Project management, change management or improvement qualification or equivalent ability
- Evidence of continuous professional development
Experience
Essential
- Management experience in healthcare or a transferable environment with significant healthcare partnership working where change management skills have been required in the post
- Demonstrable experience of delivering a new model of care, or significant components of a new model of care, requiring significant changes to ways of working
- Experience of modelling complex data sets, including financial data sets, and providing clear and comprehensive outputs
- Experience of developing new teams that work across traditional organisational boundaries including recruitment
- Staff management experience
- Budget management experience
- Developing and delivering benefits realisation plans, including financial
- Management of change and improvement and the use of tools and methodologies
- Familiarity with basic IT applications
Desirable
- Significant experience of working on the development and delivery of integrated neighbourhood working or another directly relevant out-of-hospital model of care with a specific focus on relationships across all of primary care, community care, secondary care, local authority, voluntary sector and residents
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
