Service Manager - Oncology & Haematology

Job description

Job responsibilities

Key Result Areas & Performance:

To be responsible for daily/weekly/monthly reporting on all service performance and supporting the Services in capacity planning to ensure sustained achievement of all targets.

Plan and manage the implementation of projects to modernise services and to improve facilities and working practices to meet organisational and service delivery plans.

Lead on service redesign and workforce modernisation programme of existing service to ensure successful integration and alignment of new service

Lead on service transformation, overseeing significant and new service developments as required

Ensure strong financial service performance against plans through identification of problems at an early stage and the initiation of corrective action

Ensure effective communication systems are in place right through the services and between and across multidisciplinary teams, where relationships are key to the delivery of safe, effective and timely care to patients.

Service Management

Be responsible for the day to day efficient and effective operational management of all aspects of a designated service area, supporting the General Manager in all matters affecting the delivery of core divisional services.

Support the Trusts performance management and be accountable for performance in this specialty against all key dimensions within the framework, including the achievement of national access targets, taking corrective action as required;

Support clinical teams within the services to respond to operational issues on a day to day basis and ensure issues are swiftly resolved. To implement longer term solutions to issues raised, when required. These will range from basic administration issues to more complex approaches requiring the support and agreement of large teams of people and management of projects that deliver change.

Contribute to the development of the strategic direction and annual business planning and to assist in the determination of policy and strategy with the Division.

Work with Clinical Leads/Service Leads to develop and deliver high quality,

responsive and cost effective services in line with national targets, audits and organisational objectives.

Provide and develop a working environment and open culture which fosters high

morale and commitment among all staff and promotes their well-being and

personal development.

Develop a strong understanding of the local and regional provision of cancer services outside the Trust and work with the clinical leads to react to changes in that provision to secure strong services within the Trust.

Ensure the establishment and maintenance of good relationships and communication throughout the services, including the wider multi-disciplinary teams that play a role in delivery of the services, promoting a culture where clinical and other staff are actively involved in decisions on how services are provided and targets delivered.

Deal directly with key external stakeholders including NHS-England, Public Health England, local Commissioners, other external agencies and contractors as required. To contribute to and support any clinical/service related networks associated with Performance and Data Services.

Support the production of accurate and timely information for the national targets & audits.

Service improvement

In collaboration with the Clinical/Service Leads and General Manager, facilitate service developments and projects.

To work with administrative and clinical staff to achieve sustained improvements,

including in the following areas:

. Clinical quality

. Patient satisfaction

. Financial efficiency

. Meeting local & national targets

Monitor service improvement initiatives and associated work streams to support specific patient pathways.

Performance

Review and update administrative policies and procedures, and oversee the review and update of clinical guidelines, taking action as appropriate to enable continuous improvement of service quality.

Receive written and verbal daily monitoring reports on patient pathways in relation to Waiting Times targets. Inform any delay/obstacle on the patient pathway, ensuring

breach information is passed to the management team.

Ensure effective partnership working with referring stakeholders to ensure timely

responses.

To agree activity levels with the General Manager and manage them to achieve targets.

To ensure that the services meet pathway targets.

Communication and Representation

Promote a positive image of divisional services both externally and internally.

Represent divisional services at Strategic, Trust and external meetings as required.

Participate in and contribute to Trust wide initiatives and projects as appropriate and as directed.

Person Specification

Training & Qualifications

Essential

• oEducation to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
• oRecognised post-graduate management qualification or equivalent experience.

Desirable

• oMasters level education

Experience

Essential

• oSignificant experience working within and managing clinical Services
• oSignificant experience of clinical performance management
• oSignificant general and operational management experience to include the management of a large multi-disciplinary group of staff - part of which to have been in the NHS
• oA proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high quality service, within a clinical setting, with multidisciplinary teams
• oExperience of team working and building and maintaining effective working relationships in a multidisciplinary environment
• oFully developing staff potential through facilitating training, development and education initiatives
• oEvidence of sound budgetary management experience
• oExperience in service redesign and project management
• oExperience of writing reports for high level committees and Trust Board
• oExperience of managing a busy administration workload with conflicting priorities
• oExperience of handling confidential and sensitive information in accordance with the Data Protection Act
• oExperience of contributing to the design and development of standard and bespoke data reports
• oExperience of developing and improving administrative procedures and practices
• oExperience of using initiative and enthusiasm to problem solve/develop the services with minimum disruption to the office
• oExperience of contributing to policy development and implementation

Desirable

• oExperience of working with external organisations (CCGs, GP practices)
• oExperience in managing quality/ clinical audit/ clinical governance/ risk management issues

Knowledge

Essential

• Quality focussed with an innovative approach and ability to solve complex problems
• Ability to work under pressure and to prioritise duties
• Knowledge of health service structure and proposed changes
• Knowledge and ability to design and implement policies and procedures
• Excellent verbal and written communication skills
• Strong customer service skills where negotiation and influencing skills may be required
• Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines
• oAbility to analyse a wide variety of sometimes complex situations/ information and make decisions within agreed guidelines
• oAbility to write and present clear, concise reports and statistical information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham High Street

London

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)