Lewisham and Greenwich NHS Trust

AMU Discharge Coordinator

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Job summary

PREVIOUS APPLICANTS NEED NOT APPLY

The Discharge Team are looking for a proactive person to join our dynamic team as An AMU Discharge Coordinator. We want you to join us in providing safe and coordinated care and a high-quality discharge service to all our patients on the Hospital Site. The post holder will provide an efficient and effective administration to the Complex Discharge Team and Senior Team Lead. Supporting them in the core function associated with the smooth running of the Discharge processes.

Main duties of the job

The post holder will have to actively manage a personal caseload of wards and coordinate complex discharges from Acute.

Ensure that all relevant paperwork is completed by the appropriate persons to ensure an efficient and timely discharge (e.g. Discharge passport, OOB referral, homeless referral).

Daily records of ECIST coding and pathways.

Attend the Bed meeting and TOCC meeting according to the service required.

Provide education in discharge planning to members of the MDT or other professional groups requiring this teaching.

Act as Trust experts in discharge planning, assisting and supporting the MDT to drive and co-ordinate discharges, ensuring effective, timely intervention from all disciplines

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, thepatients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture ofengagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify asLGBTQ+ and women, through improved recruitment and leadership development2. Widening access (anchor institution) and employability3. Improving the experience of staff with disability4. Improving the EDI literacy and confidence of trust staff through training and development5. Making equalities mainstream

Date posted

15 December 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year Per annum plus HCA

Contract

Permanent

Working pattern

Full-time

Reference number

197-R-HF7670

Job locations

Queen Elizabeth Hospital

Stadium Road,

Woolwich

SE18 4QH

Job description

Job responsibilities

Monitor performance associated with discharge, identifying gaps in service provision that may have a detrimental effect on length of stay, delayed transfers of care or patient experience.

Attend daily whiteboard meetings and MDT meetings to ensure accurate EDDs & the medically fit status of all patients are recorded.

To actively monitor care pathways and lead discharge arrangements for all patients on designated wards.

Liaise with patients and relatives on admission and discuss expectations, discharge dates and plans.

To ensure the most appropriate option to meet the patients needs has been identified and recommended by the MDT ward.

The post holder will provide a coordinate approach to the process of discharge underpinning a level of coordination between the primary and secondary sectors ensuring a seamless transfer of care.

7-day working for Discharge Team is under development and the post holder may be required to work altered working shift patterns and at weekends on a roster basis.

Escalate any delays in discharge to the Discharge Lead.

To liaise with residential/nursing homes providing regular updates to ensure positive relationship building.

To organise and co-ordinate family/best interest meetings including sourcing of suitable venue, time and arrange with MDT.

Communication, both written and verbal, with all members of the multidisciplinary team is key to the success of this role.

Work with multi-agency representatives to reduce length of stay, numbers of super stranded patients and delayed transfers of care, to achieve performance targetsrelated to discharge.

Follow up any outstanding requests that are causing a delay with the dischargeprocess for the patient.

Job description

Job responsibilities

Monitor performance associated with discharge, identifying gaps in service provision that may have a detrimental effect on length of stay, delayed transfers of care or patient experience.

Attend daily whiteboard meetings and MDT meetings to ensure accurate EDDs & the medically fit status of all patients are recorded.

To actively monitor care pathways and lead discharge arrangements for all patients on designated wards.

Liaise with patients and relatives on admission and discuss expectations, discharge dates and plans.

To ensure the most appropriate option to meet the patients needs has been identified and recommended by the MDT ward.

The post holder will provide a coordinate approach to the process of discharge underpinning a level of coordination between the primary and secondary sectors ensuring a seamless transfer of care.

7-day working for Discharge Team is under development and the post holder may be required to work altered working shift patterns and at weekends on a roster basis.

Escalate any delays in discharge to the Discharge Lead.

To liaise with residential/nursing homes providing regular updates to ensure positive relationship building.

To organise and co-ordinate family/best interest meetings including sourcing of suitable venue, time and arrange with MDT.

Communication, both written and verbal, with all members of the multidisciplinary team is key to the success of this role.

Work with multi-agency representatives to reduce length of stay, numbers of super stranded patients and delayed transfers of care, to achieve performance targetsrelated to discharge.

Follow up any outstanding requests that are causing a delay with the dischargeprocess for the patient.

Person Specification

Qualifications and Training

Essential

Educated to degree level or equivalent
Significant experience in an NHS acute setting
Professional Clinical qualification or equivalent experience in case management in primary, secondary or social care.

Desirable

Minimum 2 years' experience as a Hospital Discharge Advisor
Leadership course mentor L3

Experience

Essential

Recent experience of working in an acute NHS care setting.
Significant experience of working with multi agencies both internal and external to NHS Trusts
Significant experience of working with professionals from other disciplines
Significant experience of working with the general public
Professional development clinical supervision

Skills, Knowledge and Ability

Essential

Ability to work unsupervised using own initiative using evidence and experience to inform safe decision making.
Good written and verbal communication skills: ability to communicate complex and sensitive information with patients and carers, where there may be barriers to understanding.
Knowledge and understanding of "Discharge Planning process and pathway".
Understanding of Intermediate care and continuing care.
Ability to support the provision of a high standard of evidence-based care that is responsive to the needs of patients and carers, assessing risk and considering a range of options.
Ability to provide clear, concise and objective reports and feedback to colleagues and other professionals, both verbally and in writing.
IT- experience of clinical management systems e.g. PIMS. EDS.

Information

Essential

Ability to use appropriate care pathways and assessment and discharge tools to accurately identify efficient and effective pathways for treatment.
Skill and understanding of the management and use of data in a Health or social care setting.
Skill and understanding of the audit process and its application to practice.

Person Specification

Qualifications and Training

Essential

Educated to degree level or equivalent
Significant experience in an NHS acute setting
Professional Clinical qualification or equivalent experience in case management in primary, secondary or social care.

Desirable

Minimum 2 years' experience as a Hospital Discharge Advisor
Leadership course mentor L3

Experience

Essential

Recent experience of working in an acute NHS care setting.
Significant experience of working with multi agencies both internal and external to NHS Trusts
Significant experience of working with professionals from other disciplines
Significant experience of working with the general public
Professional development clinical supervision

Skills, Knowledge and Ability

Essential

Ability to work unsupervised using own initiative using evidence and experience to inform safe decision making.
Good written and verbal communication skills: ability to communicate complex and sensitive information with patients and carers, where there may be barriers to understanding.
Knowledge and understanding of "Discharge Planning process and pathway".
Understanding of Intermediate care and continuing care.
Ability to support the provision of a high standard of evidence-based care that is responsive to the needs of patients and carers, assessing risk and considering a range of options.
Ability to provide clear, concise and objective reports and feedback to colleagues and other professionals, both verbally and in writing.
IT- experience of clinical management systems e.g. PIMS. EDS.

Information

Essential

Ability to use appropriate care pathways and assessment and discharge tools to accurately identify efficient and effective pathways for treatment.
Skill and understanding of the management and use of data in a Health or social care setting.
Skill and understanding of the audit process and its application to practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road,

Woolwich

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road,

Woolwich

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)