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Lewisham and Greenwich NHS Trust

Medical Secretary ENT- UHL

The closing date is 21 December 2025

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Job summary

We are looking for an experienced Medical Secretary to join this busy, friendly department of ENT at Lewisham and Greenwich TrustWe are looking for an energetic and enthusiastic person with a mature, responsible and flexible outlook. Previous experience as a medical secretary with audio-typing skills is essential. You will have a caring and courteous manner and enjoy working with and meeting people. You will also be able to work unsupervised and display initiative, whilst being aware of team membership.You will be responsible for typing clinical and administrative letters and other correspondence within the strict turnaround timescales. Answering and dealing with telephone enquiries and general admin duties.

Main duties of the job

To provide a full secretarial and clerical service to the Consultant and the Consultant's team.

The post is a vital link between the patient, the Consultant, the wider Trust and other peopleinvolved in the provision of health care. The post holder may on occasion supervise othersecretarial and clerical staff.

To act as a central point of information and communication for the clinical team.

To provide a full secretarial support service to consultants and members of their teams in respect to their general medical duties and specialist work.

To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Details

Date posted

10 December 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Plus HCA per annum

Contract

Permanent

Working pattern

Full-time

Reference number

197-R-LC7425B

Job locations

UHL

Lewisham High Street

London

SE13 6LH


Job description

Job responsibilities

To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, patients, other departments within the Trust and all other departments.

To type all clinical letters, including those of a sometimes distressing or emotional nature, from audiotape or direct dictation as agreed.

To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner, and respecting patient confidentiality at all times.

Respond to PAL's enquiries in appropriate time frame.

To prioritise and process incoming correspondence and ensure that it is dealt withpromptly by the appropriate member of staff.

To ensure that investigation reports are brought to the attention of the appropriate medical team and signed off by the appropriate member of staff. Arrange for the request and/or safe onward transmissions of patient investigation reports and film to other sites where necessary.

To maintain filing systems that facilitates the effective running of the department.

To use the appropriate IT system for checking patient information and appointments.

To manage patient records appropriately, ensuring an up-to-date record is maintained ofall case notes returned from the wards and clinics, that patient case notes are available for clinics and appointments and are dispatched to other departments or hospitals as necessary.

Job description

Job responsibilities

To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, patients, other departments within the Trust and all other departments.

To type all clinical letters, including those of a sometimes distressing or emotional nature, from audiotape or direct dictation as agreed.

To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner, and respecting patient confidentiality at all times.

Respond to PAL's enquiries in appropriate time frame.

To prioritise and process incoming correspondence and ensure that it is dealt withpromptly by the appropriate member of staff.

To ensure that investigation reports are brought to the attention of the appropriate medical team and signed off by the appropriate member of staff. Arrange for the request and/or safe onward transmissions of patient investigation reports and film to other sites where necessary.

To maintain filing systems that facilitates the effective running of the department.

To use the appropriate IT system for checking patient information and appointments.

To manage patient records appropriately, ensuring an up-to-date record is maintained ofall case notes returned from the wards and clinics, that patient case notes are available for clinics and appointments and are dispatched to other departments or hospitals as necessary.

Person Specification

Education and Qualifications

Essential

  • AMSPAR, or equivalent. RSA 3 typing or equivalent

Skills and Abilities

Essential

  • Excellent audio and word processing skills.
  • Excellent computer literacy [Word, Excel, PowerPoint]
  • Excellent organisational and administration skills.
  • Good customer care skills. Effective communication skills.
  • Ability to prioritise a busy workload.
  • Advanced keyboard skills.

Experience

Essential

  • Previous experience of working in a busy healthcare environment.
  • Previous secretarial experience.

Desirable

  • Previous experience as a Medical Secretary.

Knowledge

Essential

  • Sound understanding of practical Data Protection issues.
  • Excellent knowledge of medical terminology.
  • Basic knowledge of child and adult protection issues.

Others

Essential

  • Able to work on own initiative and within a team.
  • Able to work to tight deadlines and within available resources.
  • Flexible approach to work.
Person Specification

Education and Qualifications

Essential

  • AMSPAR, or equivalent. RSA 3 typing or equivalent

Skills and Abilities

Essential

  • Excellent audio and word processing skills.
  • Excellent computer literacy [Word, Excel, PowerPoint]
  • Excellent organisational and administration skills.
  • Good customer care skills. Effective communication skills.
  • Ability to prioritise a busy workload.
  • Advanced keyboard skills.

Experience

Essential

  • Previous experience of working in a busy healthcare environment.
  • Previous secretarial experience.

Desirable

  • Previous experience as a Medical Secretary.

Knowledge

Essential

  • Sound understanding of practical Data Protection issues.
  • Excellent knowledge of medical terminology.
  • Basic knowledge of child and adult protection issues.

Others

Essential

  • Able to work on own initiative and within a team.
  • Able to work to tight deadlines and within available resources.
  • Flexible approach to work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

UHL

Lewisham High Street

London

SE13 6LH


Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

UHL

Lewisham High Street

London

SE13 6LH


Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Associate Service Manager-ENT

Cheryl Barson

cheryl.barson@nhs.net

07786197049

Details

Date posted

10 December 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Plus HCA per annum

Contract

Permanent

Working pattern

Full-time

Reference number

197-R-LC7425B

Job locations

UHL

Lewisham High Street

London

SE13 6LH


Supporting documents

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