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Lewisham and Greenwich NHS Trust

Patient Engagement and Involvement Facilitator

The closing date is 04 December 2025

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Job summary

The post holder is accountable to the Associate Director of Quality and Governance but reports to the Patient Experience Manager.

In conjunction with the Patient Experience Manager, you will lead on a range of initiatives to ensure that we involve and listen to our patients, relatives and carers, enabling them to feedback effectively at different points in their journey and ensuring that they are aware of how the Trust is responding to any issues that they raise.

You will provide guidance to Divisions on involvement working with them to deliver successful projects, including local and national projects and those required as part of the Trust and sector commissioners' performance framework, to engage service users

Main duties of the job

You will lead on the development of the Trust's involvement register, including actively identifying, and supporting recruitment of experts by experience such as Public Voice Partners and members of our various patient boards within the Trust. You will also maintain an overview of patient involvement and related patient experience data and activity across the Trust, measuring patient experience and supporting staff to translate their results into meaningful, practical actions to generate improvements.

You will deliver training to staff on involving the public in service improvement work. You will support staff in encouraging the public to participate in engagement activities such as listening events, focus groups and completing surveys.

You will work under the supervision and direction of the Patient Experience Manager, but willbe required to be proactive and act on your own initiative where the need arises.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Details

Date posted

27 November 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year per annum plus HCA

Contract

Permanent

Working pattern

Full-time

Reference number

197-R-HF7558-A

Job locations

University Hospital Lewisham

Lewisham

London

SE13 6LH


Job description

Job responsibilities

Champion and support involvement work across the Trust.

Support the development and implementation of a Patient Involvement Strategy as part of the Patient Experience Strategy.

Build strong relationships with people who use our services, their families, carers, staff, and key external stakeholders, thus gaining a better understanding and insight into their views.

Attend relevant internal and external meetings as required to ensure the effective dissemination of information. Produce reports and papers on involvement to the Co-production Board, executive groups and other committees as required.

Develop and manage relationships with external groups to foster involvement of the public.

Support the active involvement of patient groups such as the Patient Participation Forum and Youth Board in improvement opportunities.

Identify potential projects/activities to be advertised.

Be an expert resource to teams to achieve service improvement through patient and public feedback and engagement, delivering training and driving teams to achieve projects to the required timescale.

Conduct interviews with patients and the public to gather feedback on their experience of Trust services in an impartial manner ensuring that you do not in any way influence the patients responses. This may require you to travel to other sites in the borough, including patients own homes.

Implement public feedback systems effectively to deliver in accordance with the changing needs of the Trust.

Create and update planning tools, such as surveys, questionnaires, data collection spreadsheets, project plans, and action tables in Excel and Word.

Utilise any other project management methods/tools that may assist with efficient ongoing management and timely delivery of projects.

Keep up to date on national requirements through the Picker website, CQC website, NHSE website and through contacts with these organisations.

Be a specialist directly accessible by all staff with respect to public and service user engagement activity.

Prepare and present evaluation findings that may challenge practice in clinical services, working through difficulties encountered, and making practical recommendations for change.

Maintain a positive, open and participatory, attitude to maximise teams engagement in team activity; however, when indicated and appropriate to act with authority to ensure compliance with the objectives of the role.

Job description

Job responsibilities

Champion and support involvement work across the Trust.

Support the development and implementation of a Patient Involvement Strategy as part of the Patient Experience Strategy.

Build strong relationships with people who use our services, their families, carers, staff, and key external stakeholders, thus gaining a better understanding and insight into their views.

Attend relevant internal and external meetings as required to ensure the effective dissemination of information. Produce reports and papers on involvement to the Co-production Board, executive groups and other committees as required.

Develop and manage relationships with external groups to foster involvement of the public.

Support the active involvement of patient groups such as the Patient Participation Forum and Youth Board in improvement opportunities.

Identify potential projects/activities to be advertised.

Be an expert resource to teams to achieve service improvement through patient and public feedback and engagement, delivering training and driving teams to achieve projects to the required timescale.

Conduct interviews with patients and the public to gather feedback on their experience of Trust services in an impartial manner ensuring that you do not in any way influence the patients responses. This may require you to travel to other sites in the borough, including patients own homes.

Implement public feedback systems effectively to deliver in accordance with the changing needs of the Trust.

Create and update planning tools, such as surveys, questionnaires, data collection spreadsheets, project plans, and action tables in Excel and Word.

Utilise any other project management methods/tools that may assist with efficient ongoing management and timely delivery of projects.

Keep up to date on national requirements through the Picker website, CQC website, NHSE website and through contacts with these organisations.

Be a specialist directly accessible by all staff with respect to public and service user engagement activity.

Prepare and present evaluation findings that may challenge practice in clinical services, working through difficulties encountered, and making practical recommendations for change.

Maintain a positive, open and participatory, attitude to maximise teams engagement in team activity; however, when indicated and appropriate to act with authority to ensure compliance with the objectives of the role.

Person Specification

Qualifications

Essential

  • Degree or equivalent experience plus further training and experience to post graduate diploma level equivalent
  • Significant NHS experience or previous experience in similar role

Desirable

  • Knowledge of different learning activities, techniques and principles for public involvement and coproduction.

Experience

Essential

  • Experience in public engagement and involvement.

Desirable

  • Knowledge of different learning activities, techniques and principles for public involvement and coproduction.
  • A background in events organisation involving large numbers of people.
Person Specification

Qualifications

Essential

  • Degree or equivalent experience plus further training and experience to post graduate diploma level equivalent
  • Significant NHS experience or previous experience in similar role

Desirable

  • Knowledge of different learning activities, techniques and principles for public involvement and coproduction.

Experience

Essential

  • Experience in public engagement and involvement.

Desirable

  • Knowledge of different learning activities, techniques and principles for public involvement and coproduction.
  • A background in events organisation involving large numbers of people.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham

London

SE13 6LH


Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham

London

SE13 6LH


Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Experience Manager

Michelle Acquah

michelleacquah@nhs.net

07391863298

Details

Date posted

27 November 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year per annum plus HCA

Contract

Permanent

Working pattern

Full-time

Reference number

197-R-HF7558-A

Job locations

University Hospital Lewisham

Lewisham

London

SE13 6LH


Supporting documents

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