Lewisham and Greenwich NHS Trust

Dermatology Administrator

This job is now closed

Job summary

The Dermatology service at University Hospital Lewisham is seeking a part time member of the administrative team (30hrs per week) to provide comprehensive and proactive administrative support to the Dermatology Department, with a particular focus onsupporting the biologics and phototherapy services. Responsibilities include maintaining accurate patient records, ensuring clinics are fully utilised through the effective booking and rescheduling of appointments, and coordinating Dermatology Nurse-Led activities. The role also involves supporting secretarial functions when required, contributing to the smooth and efficient running of the department.

Main duties of the job

To arrange outpatient appointments, using Trust systems, confirming, cancelling, and changing appointments as necessary
To be responsible for the scheduling of outpatient appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust policies
To ensure nurse-led clinics are fully utilised.
To ensure that patients are appropriately reminded of their appointments
To be a point of contact for patients' queries, communicating in a friendly and professional manner, both via email and telephone
To administrate the biologics service, keeping accurate records, ensuring patients prescriptions are signed by clinicians and sent to the pharmacy team in a timely manner.
To support other administrative functions within the department when needed such as, booking dermatology procedures or typing letters
To answer telephone queries from patients and other members of the public
To undertake any general office responsibilities including collection and distribution of post, sorting of incoming post into department
To participate in department development as appropriate and participate in departmental meetings
Undertake any training as required to complete the tasks associated with the job role

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

03 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum plus HCA pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

197-AJ7314a

Job locations

University Hospital Lewisham

Lewisham Hospital,

Lewisham High Street,

SE13 6LH

Job description

Job responsibilities

The post holder will be responsible for arranging outpatient appointments through Trust systems, confirming, cancelling, and amending them as required. They will schedule appointments in line with clinical urgency and waiting times, ensuring compliance with departmental procedures and Trust policies. A key part of the role will be to ensure that nurse-led clinics are fully utilised and that patients are appropriately reminded of their appointments.

The post holder will act as a point of contact for patients, responding to queries in a friendly and professional manner by both telephone and email. They will also provide administrative support for the biologics service, maintaining accurate records, ensuring that prescriptions are signed by clinicians, and forwarding them to the pharmacy team in a timely fashion. In addition, the post holder will support wider administrative functions within the department, such as booking dermatology procedures and typing letters.

Further responsibilities will include answering telephone queries from patients, as well as carrying out general office duties such as collecting and distributing post and sorting incoming correspondence within the department. The post holder will also be expected to participate in departmental development and meetings, and undertake any training required to fulfil the tasks associated with the role effectively.

Job description

Job responsibilities

Person Specification

Experience

Essential

Relevant experience
Experience of dealing with the public, both face-to-face and over the telephone.
Accuracy and attention to detail when maintaining records.
Ability to work both independently and as part of a team
Flexible and adaptable approach.

Desirable

Dermatology experience
NHS experience
Willingness to develop skills through further training

Organisation & Time Management

Essential

Ability to plan and prioritise tasks in a busy environment.

Desirable

Experience of managing appointment schedules or clinic rotas.

Person Specification

Experience

Essential

Relevant experience
Experience of dealing with the public, both face-to-face and over the telephone.
Accuracy and attention to detail when maintaining records.
Ability to work both independently and as part of a team
Flexible and adaptable approach.

Desirable

Dermatology experience
NHS experience
Willingness to develop skills through further training

Organisation & Time Management

Essential

Ability to plan and prioritise tasks in a busy environment.

Desirable

Experience of managing appointment schedules or clinic rotas.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham Hospital,

Lewisham High Street,

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham Hospital,

Lewisham High Street,

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)