Lewisham and Greenwich NHS Trust

Patient Discharge Navigator - Medical Admissions Unit

The closing date is 21 October 2025

Job summary

Are you looking for a challenge which requires flexibility, forward thinking and drive? An exciting opportunity has arisen for a motivated enthusiastic individual to join the team on Chestnut ward our Medical Admissions Unit as a Patient Discharge Navigator. This role will help ensure a smooth and safe transition by coordinating discharge plans, accessing necessary resources, and providing information and support to our patients, their families and carers.

Main duties of the job

We are seeking a committed, dynamic and forward-thinking individual, who will join a well-respected,established team on Chestnut ward to support the flow of patients on and off the ward.

Effective communication, strong collaborative approaches and the ability to engage the entire multidisciplinary workforce within an ever changing, ever challenging environment is essential.

You will be expected to optimize patient clinical pathways, enhancing patient experience, and reducing patient length of stay.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

10 October 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Per Annum plus HCA

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

197-AJ7384

Job locations

University Hospital Lewisham

Lewisham

SE13 6LH

Job description

Job responsibilities

You will need to work as part of a wider team but also be able to work autonomously, prioritising your workload and communicating delays and concerns in a timely manner.

Work as part of the multidisciplinary ward team, gaining an insight and knowledge onto the needs of all the patients on their allocated wards.

Support patients, their families and carers to ensure that assessments and discharge plans are fully understood and agreed.

Attend the daily board meetings to proactively identify patients who are ready for discharge and transfer to a backend medical bed.

Job description

Job responsibilities

You will need to work as part of a wider team but also be able to work autonomously, prioritising your workload and communicating delays and concerns in a timely manner.

Work as part of the multidisciplinary ward team, gaining an insight and knowledge onto the needs of all the patients on their allocated wards.

Support patients, their families and carers to ensure that assessments and discharge plans are fully understood and agreed.

Attend the daily board meetings to proactively identify patients who are ready for discharge and transfer to a backend medical bed.

Person Specification

Qualifications and Training

Essential

oEnglish and Maths at GCSE grade C or above.
oCourses/ further study to demonstrate evidence of personal development
oNVQ 4 or equivalent experience

Desirable

Knowledge of medical terminology

Experience

Essential

oPrevious experience of working with the public/ and or patients in a healthcare environment.
oExperience of interaction with all levels of staff
oPrevious administrative and organisational experience

Desirable

Experience of managing and prioritising own workload, and working to deadlines.

Skills and aptitudes

Essential

oExcellent written and verbal communication skills
oExcellent organisation skills with a meticulous attention to detail
oExcellent customer care practice, being polite, empathetic, patient and diplomatic
oUnderstanding of patient confidentiality

Person Specification

Qualifications and Training

Essential

oEnglish and Maths at GCSE grade C or above.
oCourses/ further study to demonstrate evidence of personal development
oNVQ 4 or equivalent experience

Desirable

Knowledge of medical terminology

Experience

Essential

oPrevious experience of working with the public/ and or patients in a healthcare environment.
oExperience of interaction with all levels of staff
oPrevious administrative and organisational experience

Desirable

Experience of managing and prioritising own workload, and working to deadlines.

Skills and aptitudes

Essential

oExcellent written and verbal communication skills
oExcellent organisation skills with a meticulous attention to detail
oExcellent customer care practice, being polite, empathetic, patient and diplomatic
oUnderstanding of patient confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)