Lewisham and Greenwich NHS Trust

Cardiology Admissions Co-ordinator

The closing date is 09 October 2025

Job summary

The post holder will be responsible for a range of administrative functions for the Cardiology service within the Specialist Medicine directorate including organising appointments, liaising with the clinical teams, dealing with queries from patients/relatives, carers, GP's and liaising with consultants, clinical nurse specialists and Service Managers. The post holder must have the ability to manage and prioritise their workload whilst working under pressure and be able to communicate with staff at all levels.

Main duties of the job

Co-ordinating and being responsible for a caseload of patients on the waiting list for cardiology procedures
Managing own workload
Book patient's pre-assessments for pacing and angio procedures, in-line with the patient's needs, or as directed by medical/clinical staff guidance
To undertake validation of the waiting list
Schedule elective admissions, contacting the patients, offering admission date
Answering telephone enquiries, dealing with recording and passing on messages appropriately

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

07 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum plus HCA

Contract

Permanent

Working pattern

Full-time

Reference number

197-BC7284-A

Job locations

Queen Elizabeth Hosptial

Stadium Road

Woolwich

SE18 4QH

Job description

Job responsibilities

Co-ordinating and being responsible for a caseload of patients on the waiting list for cardiology procedures.
Administering referrals from ERS.
Managing own workload.
Dealing sympathetically with anxious, upset and nervous patients
Answering telephone enquiries, dealing with recording and passing on messages appropriately.
Providing a primary point of contact between the multi-disciplinary team and tier colleagues, patients and relatives.
Schedule elective admissions, contacting the patients, offering admission date.
To use the 18-week Referral to Treatment guidance to manage the elective patient journey and develop expert knowledge of RTT
To liaise with clinicians to ensure the effective organisation and scheduling of clinic lists
To attend weekly PTL meetings with the Service Manager to ensure that the clinic lists are being utilised
To monitor and record clinicians annual leave, rearrange clinic lists and liaise with the Service Manager to arrange cover when necessary
To be responsible for anticipating and escalating any potential breaches, in good time, to the Service Manager
To undertake validation of the waiting list
Book patients pre-assessments for pacing and angio procedures, in-line with the patients needs, or as directed by medical/clinical staff guidance
Ensure all cancelled procedures are correctly recorded and new admissions dates are offered in line with the Trust Access Policy
To be responsible for the scanning of angio reports, post procedure and notify the Cardiology Secretarial team of any outstanding steps or actions
Managing and administration of a generic mailbox
To be responsible for the scanning of angio reports, post procedure and notify the Cardiology Secretarial team of any outstanding steps or actions

Job description

Job responsibilities

Co-ordinating and being responsible for a caseload of patients on the waiting list for cardiology procedures.
Administering referrals from ERS.
Managing own workload.
Dealing sympathetically with anxious, upset and nervous patients
Answering telephone enquiries, dealing with recording and passing on messages appropriately.
Providing a primary point of contact between the multi-disciplinary team and tier colleagues, patients and relatives.
Schedule elective admissions, contacting the patients, offering admission date.
To use the 18-week Referral to Treatment guidance to manage the elective patient journey and develop expert knowledge of RTT
To liaise with clinicians to ensure the effective organisation and scheduling of clinic lists
To attend weekly PTL meetings with the Service Manager to ensure that the clinic lists are being utilised
To monitor and record clinicians annual leave, rearrange clinic lists and liaise with the Service Manager to arrange cover when necessary
To be responsible for anticipating and escalating any potential breaches, in good time, to the Service Manager
To undertake validation of the waiting list
Book patients pre-assessments for pacing and angio procedures, in-line with the patients needs, or as directed by medical/clinical staff guidance
Ensure all cancelled procedures are correctly recorded and new admissions dates are offered in line with the Trust Access Policy
To be responsible for the scanning of angio reports, post procedure and notify the Cardiology Secretarial team of any outstanding steps or actions
Managing and administration of a generic mailbox
To be responsible for the scanning of angio reports, post procedure and notify the Cardiology Secretarial team of any outstanding steps or actions

Person Specification

Qualifications and Training

Essential

Good standard of education

Experience

Essential

Previous experience of working in a busy environment

Person Specification

Qualifications and Training

Essential

Good standard of education

Experience

Essential

Previous experience of working in a busy environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hosptial

Stadium Road

Woolwich

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hosptial

Stadium Road

Woolwich

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)