IT Transition Lead

Job description

Job responsibilities

The candidate will be responsible for understanding the support costs (and challenging them where appropriate to ensure value for money) and once agreed, communicating the final cost model for the ongoing support of the service. Ensure that throughout the Design and Transition phase all support teams have a clear understanding of the support requirements and the future support requirements needed to manage the service. It is essential that the Senior Service Design & Transition analyst is able to articulate the plans for the road map for the service to allow teams input into planning for the future. Prepare ongoing release plans for the service and ensure there is a clear understanding of the costs associated with this and how it will be funded. Manage the delivery of the agreed Service Transition Acceptance Criteria andReadiness activities. Oversee all Transition activity to ensure the deliverables for each stage in the process have been delivered to facilitate a smooth transition into Operations. Prepare and negotiate with all involved parties, detailed project plans and milestones that identify the tasks to be completed, the responsibility for the task, the timing of the task, all associated dependencies to ensure that a critical path to delivery is established. Support project & programme managers as part of one-team to deliver the milestones. Negotiate the Warranty Period with Project/Programme Managers prior to handover to Operations. Define and monitor Warranty Period exit criteria with Project/Programme Managers for transition to Operations. Manage the warranty period making sure that throughout the process the support teams are fully on board and ready for the final handover. Chair, facilitate and lead Go/No-Go Meetings. Identify, manage and escalate all service-related risks and issues that may impact the transition into Operations. Attend and contribute to relevant Project Boards and Programme Steering Groups. Ensure IT; the Business and third-party suppliers are adhering to the Service Transition. Process and actively look at where improvements can be made. Assist DT & I with upskilling permanent staff in the Service Design discipline, assisting the Service Design & Transition Manager with the creation of the right processes for the organisation.

Teamwork Support the Service Design & Transition Manager wherever necessary, covering all duties as and when required. Represent the IT Department and the Trust in a positive and professional light at both external and internal events. Build and strong links between other internal departments and 3rd party Suppliers.

Person Specification

Previous Experience

Essential

• Proven experience of undertaking Service Design & Transition
• Proven experience within a Service Management environment
• Experience of working in a large complex IT environment

Desirable

• Experience of other areas of IT for example, reviewing technical design documentation
• Financial awareness and technically astute
• Experience of managing ITIL processes

Qualifications and Training

Essential

• Educated to degree level or equivalent relevant knowledge skills and experience
• ITIL qualification

Desirable

• PRINCE2 Foundation
• ITIL Service Lifecycle - Service Transition module

Knowledge and skills

Essential

• Strong influence and negotiating skills
• Excellent planning & scheduling skills
• Experience of structured Project Management methodologies
• Good coaching and mentoring skills
• Excellent time management skills
• Excellent written and verbal communication skills - can explain complex requirements in a clear and concise manner
• Able to use Microsoft Office (i.e. Word, Excel, PowerPoint Visio and Project) and web based reporting tools
• Ability to plan ahead, prioritise and manage change in a formally controlled yet, pragmatic fashion
• Ability to work under own initiative or as part of a team
• Ability to chair, facilitate and lead meetings
• Believes in providing the highest quality of service to the customer
• A professional attitude and good interpersonal skills

Desirable

• Ability to bring together and create teams both actual and 'virtual' External supplier engagement and management.
• Be able to shape/change processes.
• Ability to map & create processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)