Job summary
The Patient Safety Team manages all aspects of incident reporting, incident responses, incident notification and supports the Trust as aLearning Organisation. This includes use of the incident software, monitoring progress with incident responses, escalation of concerns regarding patient safety, liaising closely with the patient safety representatives within the clinical divisions, provide training and reports on themes, trends and outcome from incident reporting.If you have fantastic communication and engagement skills and the commitment, energy, motivation and talent needed to deliver an ambitious portfolio and improve outcomes for the people in Lewisham, Greenwich and Bexley then we would love to hear from you.
Main duties of the job
The Patient Safety Team (PST) has responsibility for managing all aspects of incident reporting and responses under the Patient Safety Incident Response Framework.
The PST supports the Trust to be an exceptional Learning Organisation. Our work includes:
- Managing and optimising the use of the incident reporting system.
- Monitoring progress with incident reviews and responses.
- Escalating concerns relating to patient safety issues to the appropriate teams and senior managers.
- Working closely with patient safety representatives across the clinical divisions.
- Providing training and assistance with incident responses
- Producing reports on themes, trends, and outcomes from incidents. Using data to promote learning and improvement
We are seeking individuals with excellent communication and engagement skills, alongside the commitment, energy, and motivation to contribute to an ambitious programme of work. If you have the passion and talent to help us strengthen patient safety and improve outcomes for the people of Lewisham, Greenwich, and Bexley, we would be delighted to hear from you.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
Includes but not limited to:
To assist the Associate Director of Quality and the Patient Safety Lead, to promote national patient safety initiatives throughout the Trust. To act as a source of expert advice and support to Divisions on patient safety mattersTo liaise with other Trust level risk management advisors (e.g.: Claims Manager, Head of Health & Safety and Risk, Manual Handling advisor, PALS and Complaints team, Infection Control Team, Tissue Viability Nurse, Resuscitation Officer, Quality Assurance team) to ensure the identification of patient safety issues and implementation of actions to reduce harm to patients across the Trust.
In liaison with the Patient Safety Lead and other key staff, develop and implement training programmes in patient safety issues in line with the Patient Safety Incident Response Framework.To work collaboratively with other members of the Patient Safety Team to ensure that robust systems are in place throughout the Trust to enable the identification of risk through the reporting and investigation of incidentsTo liaise and work alongside Divisions about their systematic approach to monitoring progress on action plansTo advise Divisions on adding identified local risks to their local risk register and issues log and escalation where appropriate to other Trust level risk registers (RR)/ issues logs (IL) such as Patient Safety RR / IL, Medical Devices RR / IL.To liaise with the Concerns & Complaints Manager, PALS and Legal teams to identify risks arising out of complaints and claims, ensuring that these are reported to the PatientSafety Committee for action and ongoing monitoring.In collaboration with key staff, to develop patient safety related policies and procedures for approval and ratification by appropriate committeesTo use as appropriate and advise Divisions on their use, the various toolsto assist in the review and assessment of patient safety matters such as the SBAR tool, Manchester Patient Safety Framework (MaPSaF), and methodologies within PSIRFTo monitor progress on the submission of incident responses such as Patient Safety Incident Investigations (PSII) or Patient Safety Reviews (PSR)To assist in the co-ordination of the Trusts review panel for incident responses such as PSII's and PSR's.
To engage in the decision making process with Trust Executive on the appropriateness of incident responses and proportionate responses.To maintain the Trusts Patient Safety intranet to ensure that procedural documents are kept up to date and are widely availableTo undertake projects identified by the Associate Director of Quality and the Patient Safety LeadTo monitor and collate information from designated leads in order to compile reports for Trust level committees.
Promote and aid Divisions with their compliance with the Trusts obligations under the statutory Duty of Candour.
Job description
Job responsibilities
Includes but not limited to:
To assist the Associate Director of Quality and the Patient Safety Lead, to promote national patient safety initiatives throughout the Trust. To act as a source of expert advice and support to Divisions on patient safety mattersTo liaise with other Trust level risk management advisors (e.g.: Claims Manager, Head of Health & Safety and Risk, Manual Handling advisor, PALS and Complaints team, Infection Control Team, Tissue Viability Nurse, Resuscitation Officer, Quality Assurance team) to ensure the identification of patient safety issues and implementation of actions to reduce harm to patients across the Trust.
In liaison with the Patient Safety Lead and other key staff, develop and implement training programmes in patient safety issues in line with the Patient Safety Incident Response Framework.To work collaboratively with other members of the Patient Safety Team to ensure that robust systems are in place throughout the Trust to enable the identification of risk through the reporting and investigation of incidentsTo liaise and work alongside Divisions about their systematic approach to monitoring progress on action plansTo advise Divisions on adding identified local risks to their local risk register and issues log and escalation where appropriate to other Trust level risk registers (RR)/ issues logs (IL) such as Patient Safety RR / IL, Medical Devices RR / IL.To liaise with the Concerns & Complaints Manager, PALS and Legal teams to identify risks arising out of complaints and claims, ensuring that these are reported to the PatientSafety Committee for action and ongoing monitoring.In collaboration with key staff, to develop patient safety related policies and procedures for approval and ratification by appropriate committeesTo use as appropriate and advise Divisions on their use, the various toolsto assist in the review and assessment of patient safety matters such as the SBAR tool, Manchester Patient Safety Framework (MaPSaF), and methodologies within PSIRFTo monitor progress on the submission of incident responses such as Patient Safety Incident Investigations (PSII) or Patient Safety Reviews (PSR)To assist in the co-ordination of the Trusts review panel for incident responses such as PSII's and PSR's.
To engage in the decision making process with Trust Executive on the appropriateness of incident responses and proportionate responses.To maintain the Trusts Patient Safety intranet to ensure that procedural documents are kept up to date and are widely availableTo undertake projects identified by the Associate Director of Quality and the Patient Safety LeadTo monitor and collate information from designated leads in order to compile reports for Trust level committees.
Promote and aid Divisions with their compliance with the Trusts obligations under the statutory Duty of Candour.
Person Specification
Qualifications & Training
Essential
- Holding or currently working towards a relevant postgraduate diploma level qualification
- A proven track record in patient safety management in the healthcare sector
- Highly developed interpersonal skills with the ability to communicate effectively (written and oral) with all levels of staff.
- Experience of undertaking investigations and of using root cause analysis and or Systems Engineering Initiative for Patient Safety techniques and other methodologies for incident responses
- Proficient in IT skills in word processing, spreadsheets, electronic presentations (eg: Power point) and e mail
- Understanding of the national agenda relating to the Safety of Patients in healthcare (PSIRF, LFPSE, Patient Safety Strategy)
Desirable
- Relevant level degree or masters
- Previous involvement in risk management and patient safety processes within an NHS Trust
Experience
Essential
- Understanding of the national agenda relating to the Safety of Patients in healthcare (PSIRF, LFPSE, Patient Safety Strategy)
- Minimum three years' experience as a practicing healthcare professional (after qualification) or equivalent within a patient safety role
Desirable
- A computer package qualification (e.g. Microsoft Office suite or equivalent).
Person Specification
Qualifications & Training
Essential
- Holding or currently working towards a relevant postgraduate diploma level qualification
- A proven track record in patient safety management in the healthcare sector
- Highly developed interpersonal skills with the ability to communicate effectively (written and oral) with all levels of staff.
- Experience of undertaking investigations and of using root cause analysis and or Systems Engineering Initiative for Patient Safety techniques and other methodologies for incident responses
- Proficient in IT skills in word processing, spreadsheets, electronic presentations (eg: Power point) and e mail
- Understanding of the national agenda relating to the Safety of Patients in healthcare (PSIRF, LFPSE, Patient Safety Strategy)
Desirable
- Relevant level degree or masters
- Previous involvement in risk management and patient safety processes within an NHS Trust
Experience
Essential
- Understanding of the national agenda relating to the Safety of Patients in healthcare (PSIRF, LFPSE, Patient Safety Strategy)
- Minimum three years' experience as a practicing healthcare professional (after qualification) or equivalent within a patient safety role
Desirable
- A computer package qualification (e.g. Microsoft Office suite or equivalent).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
