Job summary
To provide a full secretarial support service to consultants and members of their teams in respect of their general medical duties, diary management, specialist work.
To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes. The post holder will be based at Queen Elizabeth Hospital, Woolwich.
Main duties of the job
To act as first point of contact on behalf of the consultants and the Trust, deal effectively and courteously with all enquiries from GPs, patients/carers, and other departments within the Trust and external bodies.
To produce correspondence and reports by the use of digital dictation/audio transcription technology.
To type clinical letters, including those of a sometimes distressing or emotional nature, from audiotape or direct dictation as agreed.
To organise and support meetings on behalf of the team of Consultants, taking and distributing minutes as required.
To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.
To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
To ensure that any changes/cancellations to clinics are carried out using Book Wise and all relevant parties are advised of any changes.
To liaise with the Booking Office as required if an appointment requires rescheduling.
To ensure that external investigation reports are brought to the attention of the appropriate medical team and signed off by the appropriate member of staff. Arrange for the request and/or safe onward transmissions of patient investigation reports and film to other Trusts where necessary.
To ensure the department has adequate stocks of stationery and order supplies as and when necessary.
To take an active role in initiatives to improve the administrative service provided to managers and clinicians, and the service received by patients and relatives.
Job description
Job responsibilities
To ensure that any changes/cancellations to clinics are carried out using Book Wise and all relevant parties are advised of any changes.
To liaise with the Booking Office as required if an appointment requires rescheduling.
To ensure that external investigation reports are brought to the attention of the appropriate medical team and signed off by the appropriate member of staff. Arrange for the request and/or safe onward transmissions of patient investigation reports and film to other Trusts where necessary.
To ensure the department has adequate stocks of stationery and order supplies as and when necessary.
To take an active role in initiatives to improve the administrative service provided to managers and clinicians, and the service received by patients and relatives.
Person Specification
Qualifications and Training
Essential
- GCSEs or equivalent
- RSA3 Typing/Word Processing or other recognised qualification or equivalent experience.
- AMSPAR qualification level 2/3
Desirable
- NVQ4 in admin
- EDCL or similar It qualification.
Knowledge and Skills
Essential
- Sound experience working within the NHS or Medical Service Organisation.
Experience
Essential
- Minimum of 2 years' medical secretarial and/or Personal Assistant to senior level staff.
- Computer skills Excel, Word & Power Point
- Experience of managing competing and varied demands
- Audio Typing
Desirable
- Use of Digital Dictation System
Person Specification
Qualifications and Training
Essential
- GCSEs or equivalent
- RSA3 Typing/Word Processing or other recognised qualification or equivalent experience.
- AMSPAR qualification level 2/3
Desirable
- NVQ4 in admin
- EDCL or similar It qualification.
Knowledge and Skills
Essential
- Sound experience working within the NHS or Medical Service Organisation.
Experience
Essential
- Minimum of 2 years' medical secretarial and/or Personal Assistant to senior level staff.
- Computer skills Excel, Word & Power Point
- Experience of managing competing and varied demands
- Audio Typing
Desirable
- Use of Digital Dictation System
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
