Job summary
The Business Manager plays a vital role in the successful daily running and ongoing development of the Transfer of Care Hub (ToCH) based at Queen Elizabeth Hospital and operating across multiple organisations, including Lewisham and Greenwich NHS Trust, Royal Borough of Greenwich, and London Borough of Bexley.
As a central point of business leadership, the post holder will:
- Manage the business coordination, governance, data, and performance functions of the ToCH.
- Support multi-agency teams to ensure safe, efficient, and person-centred discharge across Pathways 1, 2 and 3.
- Ensure data and information systems accurately reflect operational practice, guiding planning, decisions, and compliance.
- Act as a key interface across health, social care, and third sector partners for discharge performance reporting, information management, risk tracking, and team coordination.
This role is essential in supporting ToCH operations, helping to ensure delivery against local and national targets, and embedding a consistent and sustainable culture of system integration and improvement.
Main duties of the job
Key Result Areas & Performance:
1. Business Operations and Coordination
- Coordinate the daily operations of the ToCH, ensuring business continuity and effective multidisciplinary collaboration.
- Maintain an up-to-date operational calendar (e.g., daily huddles, board rounds, escalation forums).
- Manage internal workflows, including handovers, task allocation, action trackers and operating procedures.
- Ensure timely implementation and version control of ToCH standard operating procedures (SOPs), forms and documentation.
2. Performance Monitoring and Analytics
- Lead on the collation, interpretation, and presentation of discharge-related performance metrics:
-
- Criteria to Reside
- Pathway Utilisation (P1, P2, P3)
- Length of Stay (LoS)
- Delayed discharges and reasons
- SITREP reporting and statutory returns
- Develop and maintain high-quality dashboards and data visualisations for internal and external stakeholders.
- Act as ToCH's lead liaison for data intelligence teams across LGT, Local Authorities, and ICS.
- Undertake ad hoc data analysis to support operational decision-making, winter planning, and business cases.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
1. Meeting and Governance Support
- Provide full administrative and governance support to daily and weekly discharge forums:
-
- Daily ToCH huddles
- Weekly system escalation meetings
- Monthly ToCH Improvement Working Group
- Bi-borough operational discharge coordination
- Prepare agendas, circulate papers, record accurate minutes, and follow up on actions.
- Support the maintenance of a ToCH governance framework, including document repositories and role descriptions.
Job description
Job responsibilities
1. Meeting and Governance Support
- Provide full administrative and governance support to daily and weekly discharge forums:
-
- Daily ToCH huddles
- Weekly system escalation meetings
- Monthly ToCH Improvement Working Group
- Bi-borough operational discharge coordination
- Prepare agendas, circulate papers, record accurate minutes, and follow up on actions.
- Support the maintenance of a ToCH governance framework, including document repositories and role descriptions.
Person Specification
Essential
Essential
- Degree-level qualification or equivalent experience in healthcare management, business, data, or public administration Evidence of continuous professional development (CPD) Experience working in NHS, Local Authority or Integrated Care settings
- Experience in performance reporting, data analysis and dashboard maintenance Experience in business management or operational support within a clinical or system-facing team Demonstrated ability to lead and deliver projects or service improvement initiatives Experience supporting or managing multi-agency meetings (agendas, minutes, actions) Experience line managing or supervising administrative or coordination staff Experience writing business cases, SOPs, or guidance documents
- Strong understanding of discharge pathways (P1-P3), Home First and Criteria to Reside Knowledge of NHS performance targets, dashboards (e.g. UEC), and statutory returns (e.g. SITREP) Understanding of partnership working across health, social care and the voluntary sector Understanding of National Delay Reason Codes Familiarity with financial governance and budget tracking procedures in the public sector
- High proficiency in MS Office (Excel, PowerPoint, Outlook, Teams) and data visualisation tools Excellent written communication skills - reports, minutes, performance summaries Confident verbal communicator able to engage with internal and external stakeholders Ability to plan, prioritise and deliver multiple operational workstreams in a busy environment Strong analytical skills - able to identify trends, risks, and areas for improvement using data Ability to maintain discretion and confidentiality with patient and operational information
- Highly organised, proactive and solutions-focused Collaborative and flexible working style; committed to supporting multidisciplinary working Emotionally resilient and able to work in a pressured and dynamic environment Positive and supportive team leader who empowers others and values diversity
Desirable
- Project or performance management qualification (e.g. PRINCE2, Lean, QI)
- Experience using EPR systems, patient trackers or local discharge databases
Desirable
Essential
- Degree-level qualification or equivalent experience in healthcare management, business, data, or public administration Evidence of continuous professional development (CPD) Experience working in NHS, Local Authority or Integrated Care settings
Desirable
- Project or performance management qualification (e.g. PRINCE2, Lean, QI)
- Experience using EPR systems, patient trackers or local discharge databases
Person Specification
Essential
Essential
- Degree-level qualification or equivalent experience in healthcare management, business, data, or public administration Evidence of continuous professional development (CPD) Experience working in NHS, Local Authority or Integrated Care settings
- Experience in performance reporting, data analysis and dashboard maintenance Experience in business management or operational support within a clinical or system-facing team Demonstrated ability to lead and deliver projects or service improvement initiatives Experience supporting or managing multi-agency meetings (agendas, minutes, actions) Experience line managing or supervising administrative or coordination staff Experience writing business cases, SOPs, or guidance documents
- Strong understanding of discharge pathways (P1-P3), Home First and Criteria to Reside Knowledge of NHS performance targets, dashboards (e.g. UEC), and statutory returns (e.g. SITREP) Understanding of partnership working across health, social care and the voluntary sector Understanding of National Delay Reason Codes Familiarity with financial governance and budget tracking procedures in the public sector
- High proficiency in MS Office (Excel, PowerPoint, Outlook, Teams) and data visualisation tools Excellent written communication skills - reports, minutes, performance summaries Confident verbal communicator able to engage with internal and external stakeholders Ability to plan, prioritise and deliver multiple operational workstreams in a busy environment Strong analytical skills - able to identify trends, risks, and areas for improvement using data Ability to maintain discretion and confidentiality with patient and operational information
- Highly organised, proactive and solutions-focused Collaborative and flexible working style; committed to supporting multidisciplinary working Emotionally resilient and able to work in a pressured and dynamic environment Positive and supportive team leader who empowers others and values diversity
Desirable
- Project or performance management qualification (e.g. PRINCE2, Lean, QI)
- Experience using EPR systems, patient trackers or local discharge databases
Desirable
Essential
- Degree-level qualification or equivalent experience in healthcare management, business, data, or public administration Evidence of continuous professional development (CPD) Experience working in NHS, Local Authority or Integrated Care settings
Desirable
- Project or performance management qualification (e.g. PRINCE2, Lean, QI)
- Experience using EPR systems, patient trackers or local discharge databases
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
