Lewisham and Greenwich NHS Trust

Community Clerk

The closing date is 25 August 2025

Job summary

Are you looking to work in an award winning, well-supported, friendly, dynamic, culturally astute, inclusive environment that puts women/birthing people at the centre quality care?

Our latest CQC report has been published and we have maintained our good rating since 2017 and been awarded as outstanding for leadership.

An opportunity has arisen for a Community Clerk to join one of our well established community midwifery teams, on a secondment, in their deliverance of high quality care to our women/birthing people and their families. You will be supporting the team and providing an efficient and professional support service for both patients and clinicians.

Organisational, administrative and computer skills are essential, as your role involves organising/booking appointments for women/birthing people and methodically organising collection of notes and filing.

The post-holder should also have a good standard of numeracy and literacy, be able to work unsupervised as well as part of a team and be of smart appearance with the ability to work in a pressurised and busy environment.

You will be experienced and provide comprehensive administrative and clerical support within the teams. A flexible approach to working hours, good customer care skills and effective communication skills are essential as you will be required to converse with both clients and staff.

Driving and access to a car are essential as you will be required to travel between the community base and Lewisham.

Main duties of the job

You will provide efficient and effective reception, administration, ward and clerical support to the team and team leader.

The administrator would be part of a community team of midwives and the job role will develop accordingly, including excel spreadsheet data entry and helping with the postnatal discharge summaries.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

11 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum plus HCAS

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

197-RF7163

Job locations

University Hospital Lewisham

London

SE13 6LH

Job description

Job responsibilities

1. To work generically within the Directorate, including the community based teams, rotating to all positions.

2. To administer Directorate outpatient clinics and appointments, including processing GP referrals, creating new IT patient accounts where necessary and retrieving/making up hospital notes.

3. To deal with queries from patients, medical staff and the public, including operating the intercom entry system to locked wards.

4. To telephone or fax out information (incl maternity patient transfers) to the community teams or other hospitals and to receive transfers into the site.

5. To process documentation relating to patient care and Directorate activity.

6. To maintain the Directorate hospital records library liaising closely with the medical records department and collecting/delivery notes to medical records, and including the making up of the hand held notes carried by the client.

7. To work closely with Clinicians and provide the administration support for their outpatient clinics, including making and rescheduling appointments and obtaining/preparing the case notes.

8. To provide support to the Specialist Nurse/Midwife lead clinics, including making appointments and preparing notes.

Job description

Job responsibilities

1. To work generically within the Directorate, including the community based teams, rotating to all positions.

2. To administer Directorate outpatient clinics and appointments, including processing GP referrals, creating new IT patient accounts where necessary and retrieving/making up hospital notes.

3. To deal with queries from patients, medical staff and the public, including operating the intercom entry system to locked wards.

4. To telephone or fax out information (incl maternity patient transfers) to the community teams or other hospitals and to receive transfers into the site.

5. To process documentation relating to patient care and Directorate activity.

7. To work closely with Clinicians and provide the administration support for their outpatient clinics, including making and rescheduling appointments and obtaining/preparing the case notes.

8. To provide support to the Specialist Nurse/Midwife lead clinics, including making appointments and preparing notes.

Person Specification

Qualifications

Essential

NVQ 2 or equivalent

Experience

Essential

Previous experience of working in a busy environment
Previous experience in an admin role

Desirable

Previous experience of working in a busy environment in a healthcare setting

Skills

Essential

Basic computer literacy (Word, Excel, PowerPoint)
Good organisational and administration skills
Good customer care skills
Effective communication skills

Desirable

Ability to prioritise a busy workload

Knowledge

Essential

Basic understanding of practical Data Protection issues
Knowledge of child and adult protection issues

Person Specification

Qualifications

Essential

NVQ 2 or equivalent

Experience

Essential

Previous experience of working in a busy environment
Previous experience in an admin role

Desirable

Previous experience of working in a busy environment in a healthcare setting

Skills

Essential

Basic computer literacy (Word, Excel, PowerPoint)
Good organisational and administration skills
Good customer care skills
Effective communication skills

Desirable

Ability to prioritise a busy workload

Knowledge

Essential

Basic understanding of practical Data Protection issues
Knowledge of child and adult protection issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

London

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

London

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)