Job summary
The post holder will provide an efficient and effective administration to the Queen Elizabeth Hospital Discharge Team and Senior Team Lead. Supporting them in the core function associated with the smooth running of the Discharge processes. Providing comprehensive secretarial and administration and data entry to the Complex Discharge Team. Good communication and organisational skills and a flexible approach are essential in ensuring the Team meet the National and Trust audit requirements.
Main duties of the job
Be fully competent in word/ excel data bases and Trust hospital computer systems.
First point of contact for both internal and external colleagues re discharge planning.
Redirect calls to appropriate discharge advisor and deal with inquiries directly as appropriate.
Monitor daily discharge team generic emails and redirect as appropriate
Manage daily administrative tasks such as photocopying scanning and ordering of stationary.
Manage discharge files within discharge folders
Attend additional training as required and support staff with training of essential data base tasks during periods of absence.
Assist with the maintenance and completion of the bespoke patient database ensuring that all the tracking steps of the patient journey are auditable and accurate.
Prepare and manage Bexley, Greenwich and out of borough spread sheets in preparation for TOCC - bi-weekly conference calls and email to Local Authority and CCG colleagues.
Manage daily Fit code and over 21 day spread sheet.
Manage D2A spread sheet and identify and record delayed discharges.
Support with ECIST Coding daily.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
To attend and participate in departmental staff meetings and other meetings relevant to the post.
To attend any relevant mandatory or personal development days and in-house training sessions as required.
To take part in the Departments Personal Appraisal Scheme and PDP as necessary.
To create and maintain data or systems relating to Hospital Integrated Discharge Team as required by Management i.e. Manpower Return.
To place orders on behalf of the team in a timely manner or as and when required.
To purchase items required by the team to provide receipts and a printout of expenditure as and when requested by management.
To liaise with Procurement Teams.
Job description
Job responsibilities
To attend and participate in departmental staff meetings and other meetings relevant to the post.
To attend any relevant mandatory or personal development days and in-house training sessions as required.
To take part in the Departments Personal Appraisal Scheme and PDP as necessary.
To create and maintain data or systems relating to Hospital Integrated Discharge Team as required by Management i.e. Manpower Return.
To place orders on behalf of the team in a timely manner or as and when required.
To purchase items required by the team to provide receipts and a printout of expenditure as and when requested by management.
To liaise with Procurement Teams.
Person Specification
Qualifications and Training
Essential
- NVQ 3/RSA3 in business/ finance/ IT or equivalent with 3 years general admin experience.
Desirable
- Knowledge of medical terminology. I Care trained. Excel /Microsoft office
Experience
Essential
- Knowledge of ICT applications, Excel, Word, Power point, Internet search engines and e- mail and similar applications
- Experience of working with a variety of professionals.
- Knowledge and awareness of customer care.
- Ability to priorities workload and work on own initiative in a pressurised environment. Confident to act on own initiative with minimal supervision.
- Ability to work with and establish good working relationships at all levels with different disciplines both internal in the Trust and external
- Able to communicate appropriately with a range of people from differing backgrounds.
- Ability to demonstrate a clear understanding of Confidentiality & Equal Opportunities
Knowledge
Essential
- Ability to organise and analyses data effectively and provide audited reports to Senior Management
- Good organisational skills.
- Plans and organises weekly and monthly activity to meet financial or management deadlines, with good use of prioritisation
- Develops or creates reports for management.
- Excellent communication skills both verbal and written with people and professionals from a variety of different backgrounds. Provide and receive complex and sensitive information, acting always in complete confidentiality
- Prepares and explains data in a manner which easily communicates issues to those who may not be familiar with the systems involved.
- Uses persuasive skills where agreement and co-operation are required.
Personal Qualities
Essential
- Able to communicate appropriately with a range of people from differing backgrounds.
- Able to demonstrate tact, sensitivity with staff, colleagues and the public. Responsive to change and ideas; able to introduce and adapt to new systems.
- Reliable and flexible. Able to work independently and as part of a team. Have a positive and enthusiastic approach to work
- Keen to perform a highly efficient administrative role that supports the provision of high-quality primary health care services Values and respects the different cultures and beliefs held by clients and colleagues
- Willing to develop new skills and undertake training relevant to the post Implements policies and proposes change to own
- working area. Proposes changes to working practices and procedures and implements procedures set by others.
- Demonstrates own activities to new or less experienced staff members.
- Ability to travel to more than one site within the Trust
Person Specification
Qualifications and Training
Essential
- NVQ 3/RSA3 in business/ finance/ IT or equivalent with 3 years general admin experience.
Desirable
- Knowledge of medical terminology. I Care trained. Excel /Microsoft office
Experience
Essential
- Knowledge of ICT applications, Excel, Word, Power point, Internet search engines and e- mail and similar applications
- Experience of working with a variety of professionals.
- Knowledge and awareness of customer care.
- Ability to priorities workload and work on own initiative in a pressurised environment. Confident to act on own initiative with minimal supervision.
- Ability to work with and establish good working relationships at all levels with different disciplines both internal in the Trust and external
- Able to communicate appropriately with a range of people from differing backgrounds.
- Ability to demonstrate a clear understanding of Confidentiality & Equal Opportunities
Knowledge
Essential
- Ability to organise and analyses data effectively and provide audited reports to Senior Management
- Good organisational skills.
- Plans and organises weekly and monthly activity to meet financial or management deadlines, with good use of prioritisation
- Develops or creates reports for management.
- Excellent communication skills both verbal and written with people and professionals from a variety of different backgrounds. Provide and receive complex and sensitive information, acting always in complete confidentiality
- Prepares and explains data in a manner which easily communicates issues to those who may not be familiar with the systems involved.
- Uses persuasive skills where agreement and co-operation are required.
Personal Qualities
Essential
- Able to communicate appropriately with a range of people from differing backgrounds.
- Able to demonstrate tact, sensitivity with staff, colleagues and the public. Responsive to change and ideas; able to introduce and adapt to new systems.
- Reliable and flexible. Able to work independently and as part of a team. Have a positive and enthusiastic approach to work
- Keen to perform a highly efficient administrative role that supports the provision of high-quality primary health care services Values and respects the different cultures and beliefs held by clients and colleagues
- Willing to develop new skills and undertake training relevant to the post Implements policies and proposes change to own
- working area. Proposes changes to working practices and procedures and implements procedures set by others.
- Demonstrates own activities to new or less experienced staff members.
- Ability to travel to more than one site within the Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
