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Lewisham and Greenwich NHS Trust

Service Co-Ordinator

The closing date is 27 July 2025

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Job summary

The post holder will have responsibility for managing the administrative team
Provide an administrative support service, which may include secretarial/PA services ensuring that the department operates in an efficient and effective way
Working closely with the Associate Service Manager in operational management and development of services.

Main duties of the job

To manage administrative staff including bank staff and be responsible for monitoring the teams work.
Act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed time frames
To monitor clinics on a basis to ensure correct utilisation of appointment slots and to liaise with the Associate Service Manager or department staff if clinic appointments are being under -utilised. This will include capacity and demand work and looking at the future planning and utilisation of Outpatient clinics and to inform senior managers if they can see any future problems
Liaise and support the senior management team to ensure the smooth running of the team.
Support the routine and timely review and resolution of issues relating to data quality and data completeness. Working with clinicians and senior operational management to ensure records are accurate and support timely data extracts for audit and reporting purposes.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

16 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum pro rata plus HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

197-RF7051

Job locations

Waldron Health Centre

Amersham Vale

London

SE14 6LD

Job description

Job responsibilities

Support the senior management and clinical teams with operational and administrative tasks
Ensure all administrative processes in relation to the daily running of clinics operate effectively. This may involve working with distressed patients and upset staff
Deal with queries raised both internal to the trust and from external sources
Manage staff and ensure regular 1-1s and PDPs are undertaken in a timely manner
Monitor staff sickness and carry out sickness return to work interviews bringing any concerns to the assistant service manager if necessary.
To order stationery and equipment for the department.
Review rotas daily and liaise with staff about any changes that are required. This may require empathy and firmness
Highlight problems and propose changes to work procedures to ensure streamlined service

Job description

Job responsibilities

Support the senior management and clinical teams with operational and administrative tasks
Ensure all administrative processes in relation to the daily running of clinics operate effectively. This may involve working with distressed patients and upset staff
Deal with queries raised both internal to the trust and from external sources
Manage staff and ensure regular 1-1s and PDPs are undertaken in a timely manner
Monitor staff sickness and carry out sickness return to work interviews bringing any concerns to the assistant service manager if necessary.
To order stationery and equipment for the department.
Review rotas daily and liaise with staff about any changes that are required. This may require empathy and firmness
Highlight problems and propose changes to work procedures to ensure streamlined service

Person Specification

Education and Qualifications

Essential

NVQ level 4 or equivalent experience.

Desirable

Professional qualification in admin, secretarial/PA or business studies

Experience

Essential

Experience of working in a complex and busy healthcare environment
Previous experience of admin

Desirable

Previous experience working in Sexual Health/GUM or HIV

Knowledge

Essential

Sound understanding of practical data protection issues Familiarity with medical terminology

Person Specification

Education and Qualifications

Essential

NVQ level 4 or equivalent experience.

Desirable

Professional qualification in admin, secretarial/PA or business studies

Experience

Essential

Experience of working in a complex and busy healthcare environment
Previous experience of admin

Desirable

Previous experience working in Sexual Health/GUM or HIV

Knowledge

Essential

Sound understanding of practical data protection issues Familiarity with medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Waldron Health Centre

Amersham Vale

London

SE14 6LD

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Waldron Health Centre

Amersham Vale

London

SE14 6LD

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)