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Lewisham and Greenwich NHS Trust

Pelvic Health Administrator

The closing date is 10 July 2025

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Job summary

Are you looking to work in an award winning, well-supported, friendly, dynamic, culturally astute, inclusive environment that puts women/birthing people at the centre quality care?

Our latest CQC report has been published and we have maintained our good rating since 2017 and been awarded as outstanding for leadership.

A great opportunity has arisen for a pelvic health Administrator to join our Multi-Professional Team on a 9 month secondment.

This role comprises working within the Pelvic Health Team delivering high quality care to women and their families. The successful candidate will assist the Midwives and provide comprehensive administrative support for the pelvic health midwife. You will maintain an accurate database.

The candidate will be expected to work independently; undertaking tasks, whilst remaining under the supervision of the pelvic health Midwife.You will have good IT skills and attention to detail which is required to accurately transcribe data and manage thedatabase (excel spread sheet). Working as part of the Team is a highly rewarding job, meeting new people on a day-to-day basis.

Main duties of the job

You will be required tomake appointments and liaise with the multi-disciplinary teams as required so will need good knowledge of and be able to conduct general admin duties as required.

You will be required to collate and send data to the multi-disciplinary team and escalate as necessary.

You will be required to add documents/reports to Cerner (iCare-the electronic patient record) and provide cross site cover as required.

Please read the job and personal specifications carefully. You need to provide evidence in your application of all the essential criteria. All shortlisted candidates are invited to testing and those that are successful at testing will be invited back for an interview on a separate date.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Details

Date posted

30 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum pro rata plus HCAS

Contract

Secondment

Working pattern

Part-time

Reference number

197-RF6714-A

Job locations

University Hospital Lewisham

Lewisham High Street

London

SE13 6LH


Job description

Job responsibilities

Include but not limited to:

First point of contact for patients, and their families and ensuring that messages are passed on appropriately and in a timely manner.

To deal with patients in a professional manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring manner is required in difficult situations. Patient confidentiality should be maintained at all times.

To register patient details on Cerner ensuring a high level of data accuracy.

To admit and discharge on Cerner.

To deal with written and telephone enquiries for the Perinatal Pelvic Health Service as appropriate.

To book follow up appointments as required.

To participate in administration duties such as the answering the phone, cancellation e-mails, post, date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the appropriate departments.

See JD for full duties

Job description

Job responsibilities

Include but not limited to:

First point of contact for patients, and their families and ensuring that messages are passed on appropriately and in a timely manner.

To deal with patients in a professional manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring manner is required in difficult situations. Patient confidentiality should be maintained at all times.

To register patient details on Cerner ensuring a high level of data accuracy.

To admit and discharge on Cerner.

To deal with written and telephone enquiries for the Perinatal Pelvic Health Service as appropriate.

To book follow up appointments as required.

To participate in administration duties such as the answering the phone, cancellation e-mails, post, date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the appropriate departments.

See JD for full duties

Person Specification

Qualifications and Training

Essential

  • Good standard of education NVQ 2 plus additional experience equating to NVQ 3 as outlined below, or equivalent level of knowledge and experience
  • GCSE English Language or equivalent
  • Clear handwriting and spelling
  • Numerate

Desirable

  • NVQ Business Administration - Level II or equivalent
  • RSA II
  • Certificate in Office
  • ICare Trained

Experience

Essential

  • Previous experience of working in a busy environment
  • Previous experience in an admin role

Desirable

  • Previous experience of working in a busy environment in a healthcare setting
  • Experience on the ICare System and Electronic Discharge Summaries System
  • Previous experience of minute taking
Person Specification

Qualifications and Training

Essential

  • Good standard of education NVQ 2 plus additional experience equating to NVQ 3 as outlined below, or equivalent level of knowledge and experience
  • GCSE English Language or equivalent
  • Clear handwriting and spelling
  • Numerate

Desirable

  • NVQ Business Administration - Level II or equivalent
  • RSA II
  • Certificate in Office
  • ICare Trained

Experience

Essential

  • Previous experience of working in a busy environment
  • Previous experience in an admin role

Desirable

  • Previous experience of working in a busy environment in a healthcare setting
  • Experience on the ICare System and Electronic Discharge Summaries System
  • Previous experience of minute taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham High Street

London

SE13 6LH


Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham High Street

London

SE13 6LH


Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Consultant Midwife

Joanne Burton

joanne.burton12@nhs.net

02083333000

Details

Date posted

30 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum pro rata plus HCAS

Contract

Secondment

Working pattern

Part-time

Reference number

197-RF6714-A

Job locations

University Hospital Lewisham

Lewisham High Street

London

SE13 6LH


Supporting documents

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