Lewisham and Greenwich NHS Trust

Healthcare Support Worker

The closing date is 19 June 2025

Job summary

To assist and support the Dermatology staff in the safe, effective delivery of outpatient care. To assist, support and deliver that care without direct supervision in close liaison with, clerical and medical staff to ensure the smooth running of clinics within the Department.

To be approachable and able to present him/himself in an effective, polite and helpful manner at all times.

Orientate and welcome patients, visitors, relatives and new staff to the area.

To answer the telephone, deal politely and appropriately with all callers and transmit messages accurately to staff, patients and colleagues.

To be aware that any information regarding any patient is private and confidential and must remain so.

To communicate effectively with patients, relatives, visitors and all members of the multidisciplinary team.

Ensure that patients are kept informed of any delays or problems in clinics and keep information boards up to date.

Ensure that complaints and problems are dealt with in the first instance and reported to the nurse in charge.

Participate in self development in keeping with the Trust's individual performance review system

Main duties of the job

We are looking for a enthusiastic, motivated and forward thinking Healthcare assistant to join our Dermatology team at Queen Elizabeth Hospital. The successful post holder will be able to provide an efficient and flexible service that supports the clinical staff in the delivery of an effective outpatient service, along with maintaining a patient centred approach in the delivery of the service, that supports patients in exercising choice.

The post is for 37.5 hours per week on a permanent basis.

Our Department is dedicated to delivering a high standard of care and is focused on the individual needs of our patients.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

17 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum plus HCA

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

197-HF6775-A

Job locations

Queen Elizabeth hospital

Stadium Road

London

SE18 4QH

Job description

Job responsibilities

Key Result areas

Mobility In accordance with the individuals ability support patients to meet their mobility needs and prevent the hazards of immobility by

Provide supervision and assistance where necessary to assist patient mobility.

Promoting patient comfort by adding ensuring appropriate seating is available.

Elimination In accordance with the individuals needs, support patients to meet their elimination needs by:

Assisting patients to use the appropriate toilet facilities regularly.

Changing clothing if patient is incontinent.

Performing / assisting the patient to perform catheter care, stoma site care.

Maintaining a safe environment

Contribute to the provision of a safe environment for patients by:

Ensuring departmental equipment is cleaned and well maintained and report any repairs required in line with Trust policy.

Adhering to any patient isolation requirements

Safely disposing of blood and blood products, and sharps

Cleaning up spillages,

Contribute to the resuscitation of a patient that is administering basic CPR following appropriate training.

Communication

Support effective communication by:

Answering telephone and personal enquiries in a clear, polite and professional manner, taking messages and referring call or enquiries as appropriate, ensuring strict confidentiality at all times in line with trust policy.

Participating in meetings as required.

Supporting the transfer of patients to other wards and departments with the appropriate documentation.

Communication with patients about the times of tests appointments.

Preparation of medical notes for outpatient appointment, in line with trustpolicy, as and when provided.1. To liaise with and facilitate effective communication within the multi-disciplinary team.

2. To act as a role model to other staff, providing informal education and support for them in their provision of care to all outpatients

General

1. To demonstrate a commitment to personal and professional development through performance review, clinical supervision and continuing education.

2. To complete mandatory training, as determined by the Trust

3. To provide guidance on the legal and professional responsibilities of the trained nurse

4. To ensure adherence to and implementation of Lewisham and Greenwich Healthcare NHS Trust Policies and Procedures

5. To ensure that the Outpatients department and other areas in the trust practice in accordance with the NMC Code of Professional Conduct.

6. To demonstrate understanding of research and its application to nursing practice.

Job description

Job responsibilities

Key Result areas

Mobility In accordance with the individuals ability support patients to meet their mobility needs and prevent the hazards of immobility by

Provide supervision and assistance where necessary to assist patient mobility.

Promoting patient comfort by adding ensuring appropriate seating is available.

Elimination In accordance with the individuals needs, support patients to meet their elimination needs by:

Assisting patients to use the appropriate toilet facilities regularly.

Changing clothing if patient is incontinent.

Performing / assisting the patient to perform catheter care, stoma site care.

Maintaining a safe environment

Contribute to the provision of a safe environment for patients by:

Ensuring departmental equipment is cleaned and well maintained and report any repairs required in line with Trust policy.

Adhering to any patient isolation requirements

Safely disposing of blood and blood products, and sharps

Cleaning up spillages,

Contribute to the resuscitation of a patient that is administering basic CPR following appropriate training.

Communication

Support effective communication by:

Participating in meetings as required.

Supporting the transfer of patients to other wards and departments with the appropriate documentation.

Communication with patients about the times of tests appointments.

Preparation of medical notes for outpatient appointment, in line with trustpolicy, as and when provided.1. To liaise with and facilitate effective communication within the multi-disciplinary team.

2. To act as a role model to other staff, providing informal education and support for them in their provision of care to all outpatients

General

1. To demonstrate a commitment to personal and professional development through performance review, clinical supervision and continuing education.

2. To complete mandatory training, as determined by the Trust

3. To provide guidance on the legal and professional responsibilities of the trained nurse

4. To ensure adherence to and implementation of Lewisham and Greenwich Healthcare NHS Trust Policies and Procedures

5. To ensure that the Outpatients department and other areas in the trust practice in accordance with the NMC Code of Professional Conduct.

6. To demonstrate understanding of research and its application to nursing practice.

Person Specification

Qualifications and Training

Essential

Good general education
Minimum GCSE in Maths/English or equivalent or NVQ Level 2 in Care or equivalent
Insight of the challenges patients may have with Dermatology conditions

Desirable

Evidence of working in a Hospital setting

Experience

Essential

Experience of dealing with the general public.
At least 1 year experience working in a Out patient setting

Desirable

Experience of working in a health care environment.
Experience of supporting patients with a dermatology condition

Knowledge

Essential

Basic numeracy
Basic literacy
Understanding of different aspects of care delivery within a Dermatology outpatient setting

Desirable

Awareness of specialty treatments available for Dermatology patients outpatient setting

Person Specification

Qualifications and Training

Essential

Good general education
Minimum GCSE in Maths/English or equivalent or NVQ Level 2 in Care or equivalent
Insight of the challenges patients may have with Dermatology conditions

Desirable

Evidence of working in a Hospital setting

Experience

Essential

Experience of dealing with the general public.
At least 1 year experience working in a Out patient setting

Desirable

Experience of working in a health care environment.
Experience of supporting patients with a dermatology condition

Knowledge

Essential

Basic numeracy
Basic literacy
Understanding of different aspects of care delivery within a Dermatology outpatient setting

Desirable

Awareness of specialty treatments available for Dermatology patients outpatient setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth hospital

Stadium Road

London

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth hospital

Stadium Road

London

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)