Job summary
It is an exciting time within HIV services in Lewisham as HIV services continue to develop. We are looking for a part-time sexual health administrator/receptionist.
Main duties of the job
The successful candidate will work as a member of a multi-disciplinary team. You will be an enthusiastic, reliable, non-judgmental individual, possessing good organisational and communication skills.
Evening work may be required one evening a week. Although the main base is Alexis clinic UHL the post holder will be expected to work at any of the Lewisham HIV/ sexual health clinics if required.There will be a training programme to ensure that you are supported to deliver confidential quality care.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
To assist the service co-ordinator with general administration/clerical duties to ensure the smooth running of the HIV service as required.
- Booking appointments for patients on reception and over the phone
- Demonstrating accuracy and completeness of information when using our database system
- Ability to communicate clearly, confidently, and professionally on the phone and face-to-face
- Working as a team player to meet personal and departmental objectives
- An understanding, acceptance, and adherence to the need for strict confidentiality
- Booking of interpreters for patients according to the Trust policy.
- Provide cover for colleagues during annual leave, sickness, and busy periods this may mean going to different sites
- Be fully competent in the features of the service computer system and undergo further training when systems are updated and as the job requires
- Attend additional training as required and assist new staff with training
- To refer enquiries as appropriate to the line supervisor or manager, ensuring patient confidentiality is not compromised in line with the requirements of the Data Protection Act and ensuring prompt and accurate response to all enquiries
- Manage tidiness and appearance of reception
- Order all stock for services within site as relevant
Job description
Job responsibilities
To assist the service co-ordinator with general administration/clerical duties to ensure the smooth running of the HIV service as required.
- Booking appointments for patients on reception and over the phone
- Demonstrating accuracy and completeness of information when using our database system
- Ability to communicate clearly, confidently, and professionally on the phone and face-to-face
- Working as a team player to meet personal and departmental objectives
- An understanding, acceptance, and adherence to the need for strict confidentiality
- Booking of interpreters for patients according to the Trust policy.
- Provide cover for colleagues during annual leave, sickness, and busy periods this may mean going to different sites
- Be fully competent in the features of the service computer system and undergo further training when systems are updated and as the job requires
- Attend additional training as required and assist new staff with training
- To refer enquiries as appropriate to the line supervisor or manager, ensuring patient confidentiality is not compromised in line with the requirements of the Data Protection Act and ensuring prompt and accurate response to all enquiries
- Manage tidiness and appearance of reception
- Order all stock for services within site as relevant
Person Specification
Qualifications and Training
Essential
- GCSE English/maths or equivalent A -C
- NVQ - Business Administration level 3 or equivalent
Experience
Essential
- Working within a busy office environment
- Learning new software packages as new systems are introduced within the Trust
- Working with and contributing to a team
- Effectively dealing with sensitive, complex situations which may involve other colleagues, patients and families/carers
- Excellent organisational skills, especially under pressure
- Effectively communicating and overcome barriers including language, sight, hearing and speech problems
Desirable
- Experience of working within the health or social care setting
- Experience of using Rio and iCare
Person Specification
Qualifications and Training
Essential
- GCSE English/maths or equivalent A -C
- NVQ - Business Administration level 3 or equivalent
Experience
Essential
- Working within a busy office environment
- Learning new software packages as new systems are introduced within the Trust
- Working with and contributing to a team
- Effectively dealing with sensitive, complex situations which may involve other colleagues, patients and families/carers
- Excellent organisational skills, especially under pressure
- Effectively communicating and overcome barriers including language, sight, hearing and speech problems
Desirable
- Experience of working within the health or social care setting
- Experience of using Rio and iCare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
