Lewisham and Greenwich NHS Trust

Cardiac Receptionist

The closing date is 30 May 2025

Job summary

To provide reception services to Cardiac Department QEH by meeting and greeting patients attending for Cardiac Diagnostics.

To answer telephone and respond to all enquiries relating to Cardiac Diagnostics.

To book ECG referrals into slots in include all necessary admin supporting this process.

Main duties of the job

To provide administrative and reception support to the cardiac department.
To use iCare and department specific IT system to log attendances and book diagnostic tests.
To ensure staff are made aware of patient attendances.
To ensure wellbeing of patients in waiting and escalate delayed patient or unwell patients to appropriate senior staff in cardiac Department.
To manage telephone enquires as they relate to cardiac Diagnostics and direct callers appropriately where required.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

20 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum plus HCA

Contract

Permanent

Working pattern

Full-time

Reference number

197-HF6827

Job locations

Queen Elizabeth Hospital

Stadium Road

Woolwich

SE18 4QH

Job description

Job responsibilities

To act as receptionist for Cardiology OPD or RACPC clinics that may occur in Cardiac Department ensuring patients are checked in as required by Trust.
Ensures chargeable activity is entered on to the required systems and attended as required.
Deals with enquiries from other staff groups internally and externally diverting enquiries appropriately.
Has basic understanding of the Cardiac Diagnostics in order to manage related enquiries.
Is aware of procedures relating to unwell patients or emergency requests and escalates accordingly.
Supports students and volunteers in relation to patient processes within the scope of the reception duties.

Job description

Job responsibilities

To act as receptionist for Cardiology OPD or RACPC clinics that may occur in Cardiac Department ensuring patients are checked in as required by Trust.
Ensures chargeable activity is entered on to the required systems and attended as required.
Deals with enquiries from other staff groups internally and externally diverting enquiries appropriately.
Has basic understanding of the Cardiac Diagnostics in order to manage related enquiries.
Is aware of procedures relating to unwell patients or emergency requests and escalates accordingly.
Supports students and volunteers in relation to patient processes within the scope of the reception duties.

Person Specification

Knowledge and Skills

Essential

Knowledge of Trust IT systems
Knowledge of Patient confidentiality protocols

Desirable

Understanding of patient pathways

Qualifications and Training

Essential

GCSE or equivalent in maths and English
iCare or Hospital information system

Desirable

GCSE or equivalent in IT

Experience

Essential

Previous reception duties
Previous admin
Experience in front line health care

Person Specification

Knowledge and Skills

Essential

Knowledge of Trust IT systems
Knowledge of Patient confidentiality protocols

Desirable

Understanding of patient pathways

Qualifications and Training

Essential

GCSE or equivalent in maths and English
iCare or Hospital information system

Desirable

GCSE or equivalent in IT

Experience

Essential

Previous reception duties
Previous admin
Experience in front line health care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road

Woolwich

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road

Woolwich

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)