Lewisham and Greenwich NHS Trust

Rheumatology Medical Secretary

The closing date is 26 May 2025

Job summary

We have an exciting opportunity in the Specialist Medicine Planned Care Division at Queen Elizabeth Hospital. We are looking to recruit a Medical Secretary to join the team, providing full secretarial support to consultants and other members of the team.

Previous applicants need not apply.

Main duties of the job

To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes. The post holder will be based at Queen Elizabeth Hospital, Woolwich.

First point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, parents/carers, other departments within the Trust and external bodies.

To produce correspondence and reports by the use of audio transcription technology/digital transcription.To type urgent clinical letters, including those of a sometimes distressing or emotional nature from audiotape or direct dictation as agreed.To use the appropriate IT system for checking patient information and appointments.To ensure any changes/cancellation to clinics are carried out using Book Wise and all relevant parties are advised of any changes.To have an awareness of the referral to treatment (RTT) patient pathway journey in order to be able to respond to parents/carers calls and enquires as appropriate.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

20 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum plus HCA

Contract

Permanent

Working pattern

Full-time

Reference number

197-HF6823

Job locations

Queen Elizabeth Woolwich

Stadium Road

Woolwich

SE18 4QH

Job description

Job responsibilities

To organise and support meetings on behalf of the Consultant and the Consultants team, taking and distributing minutes as required.

To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.

To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.

To maintain filing systems that facilitates the effective running of the department.

Maintain up to date filing of external reports and correspondence in patient medical records.

To use the appropriate IT system for checking patient information and appointments

To maintain and update the diaries of the members of the clinical team as required, and to co-ordinate meetings, teaching sessions/venues as required.

To cover for medical secretary colleagues during periods of absence and annual leave.

To take an active role in initiatives to improve the administrative service provided to managers and clinicians, and the service received by patients and relatives.

To organise own work schedule, adapt the schedule as required to meet commitments to others within the agreed timescales and, where this is not achievable, give notification promptly with reasons to line manager.

Please read the job description for further information about this role.