Lead EPR Support Analyst

Job description

Job responsibilities

The post holder will provide clinical system application level technical support for acute and community end users.

The post holder will provide applications support and the development of the EPR including the day to day account management of the EPR account relevant to the specific Trust site.

In conjunction with the Systems Team Manager, the post holder is responsible for developing excellent working relationships with both external and internal partners.

The post holder will have responsibility for ensuring that Change Control Procedures are followed and the Requests for Change (RFCs), and other documents are kept up to date and RFCs are submitted to the Change Control Board.

The post holder is responsible for the technical support of the Acute and Community EPR system, Electronic Bed Management System and Clinical Portals, having overall responsibility for the provision of a comprehensive support service which allows staff to use key systems proficiently and effectively, providing expert specialist advice.

The post holder will assist with and support the service redesign workstreams and be responsible for ensuring that systems are changed to meet new requirements and will require the post holder to explain complex technical issue to a wide range of Trust staff.

The post holder will negotiate with third party supplier teams on the timing and implementation of system configuration Service Request updates and communicate these to the Trust.

The post holder will ensure that system upgrades are successfully implemented, project managing small scale upgrades and acting as the implementation lead for large scale upgrades which are project managed by the IT System Support Manager.

The post holder will ensure that implementation plans meet new service requirements.

The post holder will manage and action the resolution of incidents, problems and change requests in their own area in an efficient and professional manner, whilst conforming to Trust and departmental standards, service agreements, policies, procedures and working practices, seeking further advice and information from the Systems Team Manager and Senior integration and solution Architects when necessary.

The post holder will manage the escalation and monitoring of incidents and requests reported to external agencies, suppliers and contractors ensuring that appropriate minimum data sets are submitted correctly, and full communication of call progress is maintained in a timely manner.

The post holder will assist in the maintenance and continuity of systems and help with specialist technical functions as required.

Person Specification

Qualifications and Training

Essential

• Educated to Post Graduate level or equivalent experience
• Evidence of continuous personal and professional development

Desirable

• ITIL Foundation

Experience

Essential

• Significant experience of working in the Health Service
• Significant experience of leading large-scale programmes with multiple internal and external stakeholders
• Significant experience of leading organisational change
• Designing and delivering IT related training courses and programmes
• Significant experience in relation to Cerner configuration and build

Desirable

• Experience in relation to Community EPR configuration and build and the HIE
• Cerner build qualifications

Knowledge

Essential

• Microsoft Office
• Advanced keyboard skills
• Good customer care attitude
• Cerner build experience
• Ability to work autonomously to analyse processes and implement developments
• Ability to act independently to implement change
• Good problem solving and negotiating skills
• Ability to deal with complex and conflicting issues
• Proven Ability to communicate effectively with health professionals on different levels
• Proven Ability to express complex issues both orally and in writing in an easily understood manner for a range of audiences.
• Ability to deal with conflicting views from service users Ability to supervise and motivate staff

Desirable

• Knowledge and experience of large system deployments within a healthcare environment.
• Knowledge and experience of healthcare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Old Town Hall

Catford

London

SE6 4RU

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)