Job summary
The post holder will be required to work closely with ward manager assisting general administrative/clerical duties and be fully competent in the features of the hospital computer system and undergo further training when systems are updated and, as job requires. Ensuring patient confidentiality is not compromised in line with the requirements of the Data Protection Act and providing prompt and accurate response to all enquiries.
Our team is committed to providing high quality, safety focused, and holistic care in a warm and friendly environment. We are passionate in education and supporting our staff.
Main duties of the job
Ward 19 is a 28-bedded acute elderly unit specialising in patients with dementia. The main element of the role is to assist the Ward Manager and Nurses with general ward administration/clerical duties to ensure the smooth running of the unit as required. You will be the first point of contact for patients, their friends and families and ensuring that messages are passed appropriately and in a timely manner. To register patient details on ICARE ensuring a high level of data accuracy. To deal with written and telephone enquiries for the unit as appropriate, answer phone, cancellation e-mails, post, date stamping, photocopying, scanning- ensuring referral letters are sent/taken to the appropriate departments. Ordering all stocks for services within the site. General filing duties as required. To be aware of Trust Complaints Procedures and be able to act accordingly and assist in the process of obtaining medical notes when required and maintaining confidentiality at all times.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
The Ward Administrator is the first point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.
Dealing with bereaved relatives in a polite and courteous manner, being approachable and friendly. It is also essential to have good telephone verbatim. To highlight any referrals which require urgent attention and deal with them promptly, this can sometimes involve discussions with the medical team directly, to be able to arrange where the patient needs to be booked, it is also important todevelop working relationships across the trust with consultants and their teams including medical secretaries, specialty and general managers.
Patient confidentiality should be maintained at all times.
To register patient details on Cerner ensuring a high level of data accuracy.
To admit and discharge on Cerner and on EPRS
To book follow up appointments as required
Booking of hospital transport for patients according to the hospital Transport Policy. Liaisewith the Transport team with enquiries.
Job description
Job responsibilities
The Ward Administrator is the first point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.
Dealing with bereaved relatives in a polite and courteous manner, being approachable and friendly. It is also essential to have good telephone verbatim. To highlight any referrals which require urgent attention and deal with them promptly, this can sometimes involve discussions with the medical team directly, to be able to arrange where the patient needs to be booked, it is also important todevelop working relationships across the trust with consultants and their teams including medical secretaries, specialty and general managers.
Patient confidentiality should be maintained at all times.
To register patient details on Cerner ensuring a high level of data accuracy.
To admit and discharge on Cerner and on EPRS
To book follow up appointments as required
Booking of hospital transport for patients according to the hospital Transport Policy. Liaisewith the Transport team with enquiries.
Person Specification
Qualifications and Training
Essential
- Good standard of education NVQ 2 or equivalent
- GCSE English Language or equivalent
- Numerate
Desirable
- NVQ Business Administration - Level II or equivalent
- RSA II
- Certificate in Office
- ICare Trained
Experience
Essential
- Previous experience of working in a busy environment
- Previous experience in an admin role
Desirable
- Previous experience of working in a busy environment in a healthcare setting
- Experience on the ICare System and Electronic Discharge Summaries System
- Previous experience of minute taking
Skills and Abilities
Essential
- Basic computer literacy (Word, Excel, PowerPoint)
Knowledge
Essential
- Basic understanding of practical Data Protection issues
- Knowledge of child and adult protection issues
Person Specification
Qualifications and Training
Essential
- Good standard of education NVQ 2 or equivalent
- GCSE English Language or equivalent
- Numerate
Desirable
- NVQ Business Administration - Level II or equivalent
- RSA II
- Certificate in Office
- ICare Trained
Experience
Essential
- Previous experience of working in a busy environment
- Previous experience in an admin role
Desirable
- Previous experience of working in a busy environment in a healthcare setting
- Experience on the ICare System and Electronic Discharge Summaries System
- Previous experience of minute taking
Skills and Abilities
Essential
- Basic computer literacy (Word, Excel, PowerPoint)
Knowledge
Essential
- Basic understanding of practical Data Protection issues
- Knowledge of child and adult protection issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
