Senior Programme Manager – Surgical service redesign

Job description

Job responsibilities

To work with operational, clinical, workforce and other teams within and beyond LGT to design a future innovative operating model for the services including the most appropriate management arrangements to support the service.

Develop a 3 5 year strategy for relevant clinical services, in partnership with directorate triumvirates/leadership teams; undertake and lead benchmarking exercises (as appropriate)

Ensure that any strategic plans are consistent with wider SEL strategies and direction of clinical networks; ensure alignment with SELCA strategy and operating plan

Identify any issues pertaining to delivery of the new services, including but not limited to clinical pathways, digital, estates, finance, procurement, and workforce; identify co-dependencies, risks and issues to enable delivery of significant change within these areas.

Programme Management

Support senior leaders and system colleagues in securing appropriate clinical engagement for change programmes, ensuring that all key clinicians are active participants in shaping the planning and development of service delivery.

Manage the programme to ensure areas for potential clinical service change (Trust and SEL) and opportunities for innovation are identified and delivered, realising tangible benefits and improved outcomes for patients.

Take responsibility for the management of the Programme ensuring that it is designed, delivered and governed to achieve the agreed objectives and KPIs. This includes leading preparation for all internal governance meetings and an executive-led Programme Board, jointly overseen by senior stakeholders in LGT and GSTT.

Ensure that the programme aligns with any governance / programme management structures for wider South East London clinical networks.

Ensure the programme is support by robust business and financial planning, demonstrating and realising benefits to the Trust and broader SEL system.

Design and implement a governance framework that ensures that issue resolution is embedded and risk management is aligned both to the Trust and the wider SEL infrastructure, with corrective action taken in a timely way.

Proactively mitigate risk across all programme activity and assure the programme board and relevant key stakeholders are regularly updated on effective risk management plans.

Ensure that the Programme is delivered within its agreed parameters, for example, cost, speed of implementation, expected / actual benefits realisation.

Devise a reporting structure that facilitates a broad understanding of the programme and its objectives with appropriate ownership within LGT and the wider SEL stakeholders with effective decision making at all levels

Working with the Trust and wider SEL delivery teams, lead on reporting against the agreed KPIs.

Lead on benefits management for the Programme and new service delivery models, working with stakeholders to ensure that identified projects benefits are identified both within the Trust and more broadly across South East London.

Project manage and lead on designated service development projects within the Programme, ensuring that there is a robust project plan, clear timescales and deliverables and engagement with all relevant parties.

Deliver required project documentation, consultation and communication material, briefing and formal papers and presentations in order to support delivery of projects using agreed methodology; this will include the development of patient facing materials and supporting internal/external communication plans

Ensure alignment with other relevant local and national programmes of work and policy.

Work effectively through ambiguity and uncertainty.

Communication

Maintain good relationships with and effective reporting to various Boards and formal meetings, ensuring that members are well briefed on the progress of the Programme.

Use exceptionally well-developed communication, negotiation and influencing skills to engage a range of staff to enable the delivery of the Programme against a range of limiting resource constraints.

Build and proactively develop effective stakeholder relationships in the health economy and beyond, and actively develop productive relationships in sometimes challenging environments.

The role will demand frequent face to face, written, verbal and electronic communications. This will be with a range of Executive Directors, other Directors and senior managers in the Trust, the APC, ICB, SELCA, GPs, clinicians and other healthcare professionals, service managers, information and finance professionals.

Lead and support communication with patients on new service models and redesign, working with patient and public involvement teams.

Budget Responsibilities

Manage the agreed budget, monitoring both expenditure and cost and understanding the impact on the organisations and broader systems financial position.

Influencing and leading changes and improvement through new patient pathways and clinical efficiency.

Making service recommendations and changes, which impact the Trust income.

Managing delegated financial and physical resources for the projects.

Ensure financial risks are monitored and escalated appropriately as the programme is delivered

Workforce responsibilities

Will be required to undertake any workforce responsibilities such as an appointed panel member on an interview or disciplinary hearing. May also be required to undertake any investigations under one of the Trusts workforce policies.

Whilst it is envisaged there will be no direct line-management within the duties of this post initially it is expected that the post holder will contribute appropriately towards appraising any junior staff that are assigned duties within the project

Person Specification

Role criteria

Essential

• Graduate qualification at Masters' level or equivalent
• Evidence of on-going career/professional development
• Programme management experience supplemented by knowledge and experience of service improvement. eg elective surgery management, pathway redesign

Desirable

• Project management qualification (e.g. PRINCE II Practitioner)
• Clinical/operations background

Experience

Essential

• Experience of working with Director level colleagues and senior clinical staff
• Budget management
• Knowledge and understanding of the NHS and emerging national policy
• Extensive experience of managing a number of complex projects, with conflicting priorities
• In depth experience of working across different clinical and managerial functions such as IT, finance, HR.
• Demonstrable record of organisational change management with proven ability of managing resources (people, financial and materials)
• Data analysis, problem solving and option development and appraisal.
• Demonstrable experience in managing projects/directorates within tight budgets
• Proven project management and business planning skills
• Experience of managing people and a team including recruitment, selection and appraisal
• Experience of presenting to a wide range of audiences
• Experience of working effectively with clinical colleagues to achieve tangible outcome

Desirable

• NHS experience - ideally in large acute setting
• Experience of rolling out a project across a number of stakeholders/organisations, and dealing with potential tensions between members

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Cross-site (base at University Hospital Lewisham)

London

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)