Job summary
Are you looking to work in an award winning, well-supported, friendly, dynamic, culturally astute, inclusive environment that puts women/birthing people at the centre of a high standard of care?
Our latest CQC report has been published and we have maintained our good rating since 2017 and have been awarded as outstanding for leadership.
An opportunity has arisen for a Community Clerk to join one of our well established community midwifery teams, on a 12 month secondment, in their deliverance of high quality care to our women/birthing people and their families. You will be supporting the team and providing an efficient and professional support service for both patients and clinicians.
Main duties of the job
Organisational, administrative and computer skills are essential, as your role involves organising/booking appointments for women/birthing people and methodically organising collection of notes and filing.
The post-holder should also have a good standard of numeracy and literacy, be able to work unsupervised as well as part of a team and be of smart appearance with the ability to work in a pressurised and busy environment.
You will be experienced and provide comprehensive administrative and clerical support within the teams. A flexible approach to working hours, good customer care skills and effective communication skills are essential as you will be required to converse with both clients and staff.
Driving and access to a car are essential as you will be required to travel between the community base and Lewisham Hospital.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
1. To work generically within the Directorate, including the community based teams, rotating to all positions.
2. To administer Directorate outpatient clinics and appointments, including processing GP referrals, creating new IT patient accounts where necessary and retrieving/making up hospital notes.
3. To deal with queries from patients, medical staff and the public, including operating the intercom entry system to locked wards.
4. To telephone or fax out information (incl maternity patient transfers) to the community teams or other hospitals and to receive transfers into the site.
5. To process documentation relating to patient care and Directorate activity.
6. To maintain the Directorate hospital records library liaising closely with the medical records department and collecting/delivery notes to medical records, and including the making up of the hand held notes carried by the client.
7. To work closely with Clinicians and provide the administration support for their outpatient clinics, including making and rescheduling appointments and obtaining/preparing the case notes.
8. To provide support to the Specialist Nurse/Midwife lead clinics, including making appointments and preparing notes.
Job description
Job responsibilities
1. To work generically within the Directorate, including the community based teams, rotating to all positions.
2. To administer Directorate outpatient clinics and appointments, including processing GP referrals, creating new IT patient accounts where necessary and retrieving/making up hospital notes.
3. To deal with queries from patients, medical staff and the public, including operating the intercom entry system to locked wards.
4. To telephone or fax out information (incl maternity patient transfers) to the community teams or other hospitals and to receive transfers into the site.
5. To process documentation relating to patient care and Directorate activity.
6. To maintain the Directorate hospital records library liaising closely with the medical records department and collecting/delivery notes to medical records, and including the making up of the hand held notes carried by the client.
7. To work closely with Clinicians and provide the administration support for their outpatient clinics, including making and rescheduling appointments and obtaining/preparing the case notes.
8. To provide support to the Specialist Nurse/Midwife lead clinics, including making appointments and preparing notes.
Person Specification
Qualifications
Essential
Experience
Essential
- Previous experience of working in a busy environment
- Previous experience in an admin role
Desirable
- Previous experience of working in a busy environment in a healthcare setting
Skills
Essential
- Basic computer literacy (Word, Excel, PowerPoint)
- Good organisational and administration skills
- Good customer care skills
- Effective communication skills
Desirable
- Ability to prioritise a busy workload
Knowledge
Essential
- oBasic understanding of practical Data Protection issues
- oKnowledge of child and adult protection issues
Person Specification
Qualifications
Essential
Experience
Essential
- Previous experience of working in a busy environment
- Previous experience in an admin role
Desirable
- Previous experience of working in a busy environment in a healthcare setting
Skills
Essential
- Basic computer literacy (Word, Excel, PowerPoint)
- Good organisational and administration skills
- Good customer care skills
- Effective communication skills
Desirable
- Ability to prioritise a busy workload
Knowledge
Essential
- oBasic understanding of practical Data Protection issues
- oKnowledge of child and adult protection issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
