Job summary
This is an exciting opportunity to support the Cardiology team at Queen Elizabeth Hospital (QEH) in booking patient appointments for the new Community Diagnostics Centre at Eltham Community Hospital (ECH) which is hosted by Lewisham and Greenwich NHS Trust.
The post holder will provide a first class one-stop shop appointments service for elective care to : GPs, healthcare professionals, patients and their representatives. they will work within the cardiology team making appointments, arranging outpatient appointments and dealing with all correspondence.
Main duties of the job
As such the post holder will be part of a team that incorporates booking outpatient appointments and dealing with patient queries relating to diagnostic appointments on the hospital PAS (iCare) and Solus.
When booking the diagnostic appointments, a wide range of communication skills will be used in order to provide a patient centred booking service. The post holder will be sensitive to the needs of each individual, responding differently to a wide range of needs.
To ensure the smooth running of the Cardiology CDC bookings and provide an efficient service by ensuring that diagnostic appointments are dealt with in keeping with the Department of Health's guidelines concerning wait-times
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
- Administration of the Eltham CDC Cardiology appointments
- Managing and arranging patient appointment slots on hospital computerised records System (iCare) on a daily basis from electronic Referral Service (eRS), telephone and iCare out-patient requests.
- Retrieving patient results/reports on Solus when required.
- Dealing with telephone and walk-in enquiries
- Enter all patient details on iCare (on clinics/wait list).
- Maintain record keeping systems that comply with Trust guidelines and allow clinical audit to take place.
- Use of the iCare computer system as required.
- Follow trust procedures in all areas including Health and Safety, complaints procedure, Equal opportunities and all other relevant areas.
- Administrating referrals from electronic Referral Service and from in-hospital, appointing on iCare/Solus
- Using initiative to manage time during busy periods and to prioritise workload.
- Provides non-clinical advice to Out-Patients and medical staff.
- Answer telephone enquiries, dealing with recording and passing on messages appropriately.
- Arrange and co-ordinate meetings as required.
- Uploading of referral letters from ERS onto I-care
- Arranging porters for in/out-patients requiring testing.
- This job description describes the main areas of responsibility for the post. It is expected that the role will evolve over time and the job description may be altered following consultation with the Post holder.
- The post holder may be required to work at any of the Trusts sites in line with the service needs.
- The post holder must at all times carry out his/her responsibilities with due regard to the Trusts Equal Opportunities Policy.
- This job description describes responsibilities, as they are currently required. It is anticipated duties will change over time and the job description may need to be reviewed in the future.
- All staff have a responsibility to participate in the Trusts Performance Appraisal Scheme and to contribute to their own development and the development of any staff they are responsible for appraising.
- To be fully aware of all Trust and local policies and adhere to them at all times. To inform line manager of any situations where policies are not adhered to or areas needing urgent attention.
- To contribute towards achieving the NHS Plan and Trust and department objectives.
- To undertake any other duties, appropriate to the grade as required by senior staff in the department and adapt to any changes that are implemented for service improvement.
Job description
Job responsibilities
- Administration of the Eltham CDC Cardiology appointments
- Managing and arranging patient appointment slots on hospital computerised records System (iCare) on a daily basis from electronic Referral Service (eRS), telephone and iCare out-patient requests.
- Retrieving patient results/reports on Solus when required.
- Dealing with telephone and walk-in enquiries
- Enter all patient details on iCare (on clinics/wait list).
- Maintain record keeping systems that comply with Trust guidelines and allow clinical audit to take place.
- Use of the iCare computer system as required.
- Follow trust procedures in all areas including Health and Safety, complaints procedure, Equal opportunities and all other relevant areas.
- Administrating referrals from electronic Referral Service and from in-hospital, appointing on iCare/Solus
- Using initiative to manage time during busy periods and to prioritise workload.
- Provides non-clinical advice to Out-Patients and medical staff.
- Answer telephone enquiries, dealing with recording and passing on messages appropriately.
- Arrange and co-ordinate meetings as required.
- Uploading of referral letters from ERS onto I-care
- Arranging porters for in/out-patients requiring testing.
- This job description describes the main areas of responsibility for the post. It is expected that the role will evolve over time and the job description may be altered following consultation with the Post holder.
- The post holder may be required to work at any of the Trusts sites in line with the service needs.
- The post holder must at all times carry out his/her responsibilities with due regard to the Trusts Equal Opportunities Policy.
- This job description describes responsibilities, as they are currently required. It is anticipated duties will change over time and the job description may need to be reviewed in the future.
- All staff have a responsibility to participate in the Trusts Performance Appraisal Scheme and to contribute to their own development and the development of any staff they are responsible for appraising.
- To be fully aware of all Trust and local policies and adhere to them at all times. To inform line manager of any situations where policies are not adhered to or areas needing urgent attention.
- To contribute towards achieving the NHS Plan and Trust and department objectives.
- To undertake any other duties, appropriate to the grade as required by senior staff in the department and adapt to any changes that are implemented for service improvement.
Person Specification
Qualifications and Training
Essential
- Good standard of education NVQ 2 plus additional experience equating to NVQ 3 as outlined below.
- Clear handwriting and spelling
- Numerate
Desirable
- NVQ Business Administration - Level II or equivalent
- RSA II
- Certificate in Office
- ICare Trained
Experience
Essential
- Previous experience of working in a busy environment
- Previous experience in an admin role
Desirable
- Previous experience of working in a busy environment in a healthcare setting
- Experience on the ICare System and RIO.
- Previous experience of minute taking
Skills and Abilities
Essential
- Basic computer literacy (Word, Excel, PowerPoint)
- Good organisational and administration skills
- Good customer care skills
- Effective communication skills
Desirable
- Ability to prioritise a busy workload
Knowledge
Essential
- Basic understanding of practical Data Protection issues
- Knowledge of child and adult protection issues
Personal Qualities
Essential
- Able to work well within a team
- Able to work to tight deadlines and within available resources
- Able to work outside normal working hours on occasion if necessary to meet the needs of the department
- Able to work on any hospital site
Person Specification
Qualifications and Training
Essential
- Good standard of education NVQ 2 plus additional experience equating to NVQ 3 as outlined below.
- Clear handwriting and spelling
- Numerate
Desirable
- NVQ Business Administration - Level II or equivalent
- RSA II
- Certificate in Office
- ICare Trained
Experience
Essential
- Previous experience of working in a busy environment
- Previous experience in an admin role
Desirable
- Previous experience of working in a busy environment in a healthcare setting
- Experience on the ICare System and RIO.
- Previous experience of minute taking
Skills and Abilities
Essential
- Basic computer literacy (Word, Excel, PowerPoint)
- Good organisational and administration skills
- Good customer care skills
- Effective communication skills
Desirable
- Ability to prioritise a busy workload
Knowledge
Essential
- Basic understanding of practical Data Protection issues
- Knowledge of child and adult protection issues
Personal Qualities
Essential
- Able to work well within a team
- Able to work to tight deadlines and within available resources
- Able to work outside normal working hours on occasion if necessary to meet the needs of the department
- Able to work on any hospital site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
