Job summary
The role of the RTT Outsourcing Coordinator is to work closely with divisional and operational teams to ensure that all data relating to Referral to Treatment Times (RTT) for patients treated offsite are accurately recorded, up to date, and reflect national and local policies. This covers both admitted and non-admitted elective care and is used to support the Trust to manage its critical access targets relating to 18 weeks.
Main duties of the job
The post holder will be responsible for the efficient management of specific waiting lists from the date patients has been identified for outsouring to independent sector/ mutual aid, to the day whene the transfer is complete in compliance with local and national performance targets and best practice.
The post holder will liaise with local service teams, internal departments and external organisations to ensure continuity of patient care as well as monitoring of internal and national targets, prioritising patients in terms clinical urgency and booking in chronological order.
The role will involve working closely and building relationships with a range of multidisciplinary teams across the entire organisation, but particularly within the Division of Surgery. The post holder must possess excellent communication and interpersonal skills and the ability to work flexibly to enable the smooth delivery of service.
The post holder will be expected to work effectively within the multi-disciplinary team to ensure the provision of a high quality, patient-centred service and develop a clear understanding of all processes to ensure contract delivery.
About us
Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
To be responsible for managing patients RTT pathways, specific waiting lists from the date patients has been identified for outsouring to independent sector / mutual aid, to the day whene the transfer is complete in compliance
To fully involve the multidisciplinary team in the planning of transfers, ensuring that the patient is provided with appropriate information regarding their planned care in a timely manner.
To identify the needs of patients in conjunction with their transfer i.e. language barriers, anxiety, carer / dependency issues.
To manage waiting list activity and admission data with Trust IT system (i.e iCare) and other associate IT systems and action / highlight any errors.
Maintaining thorough and accurate records of all correspondences with patients throughout their admission process, including updating of the iCare system as appropriate.
Update iCare System after agreeing a transfer with the patient to ensure accurate records.
Job description
Job responsibilities
To be responsible for managing patients RTT pathways, specific waiting lists from the date patients has been identified for outsouring to independent sector / mutual aid, to the day whene the transfer is complete in compliance
To fully involve the multidisciplinary team in the planning of transfers, ensuring that the patient is provided with appropriate information regarding their planned care in a timely manner.
To identify the needs of patients in conjunction with their transfer i.e. language barriers, anxiety, carer / dependency issues.
To manage waiting list activity and admission data with Trust IT system (i.e iCare) and other associate IT systems and action / highlight any errors.
Maintaining thorough and accurate records of all correspondences with patients throughout their admission process, including updating of the iCare system as appropriate.
Update iCare System after agreeing a transfer with the patient to ensure accurate records.
Person Specification
Qualifications & Experience
Essential
- Good general education to GCSE level with Mathematics and English or equivalent work based experience
- Excellent verbal and written communication skills following the data protection act
- Able to exchange confidential, sensitive information following clear guidelines
- Ability to contribute to team working and to develop good working relationships
- Ability to work under pressure and exercise judgement when dealing with enquires.
- Ability to escalate problems in a timely and thorough manner. NVQ 3
Desirable
- Experience of dealing with the public with the healthcare environment
Previous Experience
Essential
- Proven experience as in an RTT or similar role.
- Proficient with Microsoft Office: Word/Excel/Outlook Excellent problem solving skills
Desirable
- Knowledge of medical terminology. Working knowledge of iCare
Skills/Knowledge
Essential
- Effective in managing own time.
- Excellent organisation skills, including ability to manage and prioritise own workload
- Able to effectively accommodate ad hoc demands to existing workload
- Neat, tidy and able to portray a professional image
Abilities/Focus
Essential
- Ability to work without supervision and use own initiative.
- Ability to concentrate despite frequent interruptions and unpredictable working pattern
- Ability to work accurately and methodically Committed to ensuring a positive outsourcing experience for patents and their relatives / careers.
- Must be able to work effectively with people from a range of ethnic and social backgrounds, as well as a range of health care professions
- Must be able to adapt to a rapidly changing workload and direction
- Ability to persuade and influence people to engage with deadlines and policies.
Additional Qualities
Essential
- Strong sense of patient focus
- Treat patients with respect and dignity
- Ensure that own actions support equality, diversity, rights and maintain quality
- Possess a flexible approach to work Calm and polite manner
Person Specification
Qualifications & Experience
Essential
- Good general education to GCSE level with Mathematics and English or equivalent work based experience
- Excellent verbal and written communication skills following the data protection act
- Able to exchange confidential, sensitive information following clear guidelines
- Ability to contribute to team working and to develop good working relationships
- Ability to work under pressure and exercise judgement when dealing with enquires.
- Ability to escalate problems in a timely and thorough manner. NVQ 3
Desirable
- Experience of dealing with the public with the healthcare environment
Previous Experience
Essential
- Proven experience as in an RTT or similar role.
- Proficient with Microsoft Office: Word/Excel/Outlook Excellent problem solving skills
Desirable
- Knowledge of medical terminology. Working knowledge of iCare
Skills/Knowledge
Essential
- Effective in managing own time.
- Excellent organisation skills, including ability to manage and prioritise own workload
- Able to effectively accommodate ad hoc demands to existing workload
- Neat, tidy and able to portray a professional image
Abilities/Focus
Essential
- Ability to work without supervision and use own initiative.
- Ability to concentrate despite frequent interruptions and unpredictable working pattern
- Ability to work accurately and methodically Committed to ensuring a positive outsourcing experience for patents and their relatives / careers.
- Must be able to work effectively with people from a range of ethnic and social backgrounds, as well as a range of health care professions
- Must be able to adapt to a rapidly changing workload and direction
- Ability to persuade and influence people to engage with deadlines and policies.
Additional Qualities
Essential
- Strong sense of patient focus
- Treat patients with respect and dignity
- Ensure that own actions support equality, diversity, rights and maintain quality
- Possess a flexible approach to work Calm and polite manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
