Ageing Well Support Worker

Job description

Job responsibilities

Key Result Areas & Performance:

To create Rio referrals, monitoring of service caseload, maintain an accurate Rio diary reflective of daily activity and documentation of patient outcome measures.

To carry out home visits and telephone consultations at defined intervals to measure outcomes of service interventions.

To provide information, teaching and instruction to patients, relatives, carers, other disciplines, and agencies regarding PAWS and service interventions.

To promote understanding on the aims of PAWS and to ensure onward referrals to appropriate community services.

Contribute to falls awareness training for relevant patient groups.

To participate in multidisciplinary / multi-agency team meetings and case conferences to ensure the co-ordination of patient care.

To employ appropriate skills such as persuasion, motivation and negotiation to gain co-operation in the progression of agreed treatment programmes.

Maintain accurate clinical records of all interventions as per trust and legal guidelines.

To produce patient related reports for other disciplines or agencies relating to assessment findings and/or treatment outcomes

To collect data, statistics and information and input into computer systems as required

Deliver and install simple aids and equipment in the patients home and instruct patients and carers in use of this equipment as appropriate.

To manage and prioritise own day to day workload and maintain level of service within the pathway at the local site and assist other members of the team to make appropriate prioritisation choices. To ensure the effective exchange of information across the pathway team and co-ordination of service delivery.

To participate the allocation of patient visits/telephone reviews.

To complete onward patient referrals and signposting patients to other services as required

To be professionally and legally responsible for own practice and accountable for all aspects of treatment delivered to the patient to ensure delivery of a high standard of clinical care.

To use effective communication, negotiation and empathy skills to maximise patient participation and adherence to rehabilitation programmes.

To be aware of limitations of own practice and seek advice and guidance from qualified staff as required.

To adhere to trust systems for incident reporting

To be proactive in supporting Practitioners with patient outcome measures.

To maintain comprehensive and accurate records (electronic and paper) and complete all mandatory documentation in line with legal and Trust standards in a timely and accurate manner.

To be compliant with all Trust Information Governance and confidentiality policies

To participate in service education and training rotas and be proactive in identifying own learning and development needs

Under the guidance of qualified therapists participate in service development projects and audits

To undertake any team administrative duties as required.

Work force

To participate in supervision and appraisal with designated practitioner.

To attend staff meetings.

To contribute to the clinical induction of team members.

To be adherent to completing all mandatory training.

Financial

Ensure adequate activities of daily living equipment and other appropriate equipment is available and accessible, and work with Transferring Community Equipment Services (TCES) agenda.

Communications and Relationships

To communicate directly with staff regarding any relevant information for patient care

To provide information and instruction to other disciplines to ensure a consistent approach to patient care.

To educate patients / relatives/ carers regarding the nature of the condition and the aims of PAWS intervention.

To build relationships and promote PAWS both within the trust and to external organisations and partners.

General

To maintain accurate computer and written records that meet professional Trust standards.

To undertake general administrative tasks as required including filing, appointment booking, telephone triage, processing referrals, answering the telephone, and other duties as required.

To be able to work flexibly between sites, depending on demand, and be able to prioritise and organise own workload to facilitate this.

Person Specification

Qualifications and Training

Essential

• Evidence of study to or attainment of NVQ Level III, relevant qualification or equivalent knowledge and experience.

Desirable

• Equivalent knowledge and experience

Experience

Essential

• Experience working in a clinical role (Health Care Assistant, Therapy Assistant Practitioner)
• IT experience
• Administrative experience including data capture.
• Experience in supporting or leading group exercise or education sessions

Desirable

• Working in a care environment
• Experience in teaching patients to use small aids and equipment.
• Experience of working in community

Knowledge

Essential

• Knowledge of basic principles of older adults care
• Able to use computer databases and complete patient records electronically
• Able to supervise staff and volunteers
• Knowledge of falls risk factors, management and prevention
• Willingness to travel to patients with a Lewisham GP and be able to navigate the borough.

Desirable

• Awareness and understanding of comprehensive geriatric assessments and the impact upon older adults.
• Car owner and driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

High Street, Lewisham

London

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)