Lewisham and Greenwich NHS Trust

Audiology Administrator / Receptionist

Information:

This job is now closed

Job summary

The applicant will be applying to work within the admin team in the Audiology Department at University Hospital Lewisham. The role will be split between reception duties and administrative duties. The admin team consists of five other team members and tasks / roles are split accordingly between each member of staff.

Main duties of the job

Main duties include, amongst other things:

General reception duties. (checking in/out appointments, answering calls, managing post in/out etc).

Welcoming patients and creating a friendly and supportive atmosphere at the reception desk.

Supplying batteries and hearing aid replacement parts to patients where suitable.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Details

Date posted

12 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Per Annum

Contract

Permanent

Working pattern

Full-time, Compressed hours

Reference number

197-LC6039

Job locations

University Hospital Lewisham, Audiology Department

Lewisham High Street

Lewisham

SE13 6LH


Job description

Job responsibilities

We are looking for the successful candidate to grow into the role over time as their learn our practices and systems. Other roles/responsibilities that will be expected over time will include some or all of the following:

Monitoring one of our three phone lines.

Monitoring the departmental shared inbox.

Waiting list management.

Stock ordering and management.

Data entry/patient registration.

Ear mould management.

Assisting staff with hearing aid warranty/reconditioning monthly.

Monitoring weekly rota/schedules for errors.

Monitoring and managing patient discharge list/correspondence

Organising interpreters for patients as/when requested

Restocking rooms/equipment.

Working with ENT administrative staff to allow for seamless working practices between each department.

Ensuring the smooth running of day to day practices and clinics in Audiology Department.

Monitoring Audiology and ENT long-waiting patients

Learning specifics administrative service operating procedures of each of our clinical services (vestibular, hearing and tinnitus)

Job description

Job responsibilities

We are looking for the successful candidate to grow into the role over time as their learn our practices and systems. Other roles/responsibilities that will be expected over time will include some or all of the following:

Monitoring one of our three phone lines.

Monitoring the departmental shared inbox.

Waiting list management.

Stock ordering and management.

Data entry/patient registration.

Ear mould management.

Assisting staff with hearing aid warranty/reconditioning monthly.

Monitoring weekly rota/schedules for errors.

Monitoring and managing patient discharge list/correspondence

Organising interpreters for patients as/when requested

Restocking rooms/equipment.

Working with ENT administrative staff to allow for seamless working practices between each department.

Ensuring the smooth running of day to day practices and clinics in Audiology Department.

Monitoring Audiology and ENT long-waiting patients

Learning specifics administrative service operating procedures of each of our clinical services (vestibular, hearing and tinnitus)

Person Specification

Essential

Essential

  • Experience working in and public facing admin role
  • Educated to at least GCSE level

desirable

Essential

  • Experience working an public-facing admin role in the NHS
  • Experience using MS office / outlook etc.
Person Specification

Essential

Essential

  • Experience working in and public facing admin role
  • Educated to at least GCSE level

desirable

Essential

  • Experience working an public-facing admin role in the NHS
  • Experience using MS office / outlook etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham, Audiology Department

Lewisham High Street

Lewisham

SE13 6LH


Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham, Audiology Department

Lewisham High Street

Lewisham

SE13 6LH


Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Audiology Manager

Dominic Allan

dominic.allan@nhs.net

07939832840

Details

Date posted

12 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Per Annum

Contract

Permanent

Working pattern

Full-time, Compressed hours

Reference number

197-LC6039

Job locations

University Hospital Lewisham, Audiology Department

Lewisham High Street

Lewisham

SE13 6LH


Supporting documents

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