Admissions Scheduler

Job description

Job responsibilities

Co-ordinating and responsibility for patients on the waiting list for elective surgery within their designated specialty.

Providing a primary point of contact between the multi-disciplinary team and their colleagues, patients and relatives.

Schedule elective admission, contacting patient offering them admission dates and agree with them the date of admission.

To use the 18 week Referral to Treatment guidance to manage the elective patient journey and develop expert knowledge of RTT.

To liaise with clinicians to ensure effective organisation and scheduling of theatre lists.

To attend weekly PTL meetings with Service Manager ensuring theatre lists are booked to maximum capacity. This will involve proactively looking to fill late cancellations in order to maximise capacity and activity.

To assist the Admissions Supervisor in monitoring and recording Surgeon annual leave and arranging cover where appropriate, ensuring relevant escalation to Service Manager in line with local leave booking policy where appropriate.

Maintain a good understanding of the Trusts Access Policy and ensure that booking processes remain in line with the policy.

To be responsible for anticipating potential breaches and escalating in good time to the Service Manager. This involves working with the Service Manager/Assistant Service Manager proactively to seek solutions to anticipate and avoid breaches.

Be proactive in escalating where capacity limitations threaten target compliance and contribute to seeking ways to increase capacity.

To undertake regular validation of waiting list.

Make appointments for patients pre-assessment for surgery, in-line with the particular patients needs, or as directed by medical/clinical staff guidance.

Person Specification

Qualifications and Training

Essential

• oGCSE level Maths and English.
• oNVQ Level 3 in Healthcare, Customer Care or Business Administration
• oCompetent in using software packages including Microsoft word, Outlook and Excel.

Experience

Essential

• oExperience of working in the NHS or similar health care environment.
• oProven experience of working in an office environment.
• oDemonstrable knowledge of administration procedures and a high level of competence acquired through both training and experience

Desirable

• oWorking in an Admissions role
• oExperience of working with hospital databases.

Communication

Essential

• oAble to communicate accurately and effectively with patients and colleagues verbally and in writing.
• oAble to follow instruction and complete assigned tasks.
• oAble to deal with the public in person and on the phone
• oAble to support and reassure patient/carers in distress
• oUnderstanding importance of maintaining confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

UHL

University Hospital Lewisham

London

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)