Lewisham and Greenwich NHS Trust

Apprentice Data Input Clerk

This job is now closed

Job summary

The post holder will be supported to achieve an Apprenticeship in Business Administration and Customer Service. Through academic and work place activities, the post holder will develop the administration and customer service skills required in the job description, to work in a quality driven, responsive and customer orientated department.

An apprentice will do 80% on the job training - work based learning activity and the remaining 20% is off the job training (self-directed learning and classroom attendance.)

The apprenticeship is a work-based qualification evidenced via learning activity at work, a portfolio of work and observations. Training and assessment are completed on work-site, with some off the job training involving a combination of online learning, classroom attendance, webinars and self-directed learning. An external assessor will carry out observations in the workplace to assess practical competence.

All apprenticeship standards have End-point assessment (EPA). End-Point Assessments will involve an independent assessor carrying out final assessments with the apprentice, to ensure that the competences and learning within the 'Apprenticeship Standard' have been met. Apprentices can achieve a pass, merit or distinction dependent on how well they perform in their End-Point Assessment.

You will be required to commit to the apprenticeship study requirements and complete the training activities and assessments, in the given timescales.

Main duties of the job

We are looking for an individual to join our busy department based at Lewisham Hospital site, Owen Centre with occasional cross site working when required. The ideal candidates should be able to demonstrate:

Ability to compile, analyse and present information from a variety of sources using multiple software and database applications, eg. ESR, OLM, MT Tool.
Good knowledge and experience of databases, spreadsheets and reporting software packages
Thorough understanding of the application of customer care skills
Able to prioritise and manage own time
Ability to use Microsoft Office packages to an advanced level, eg. Excel

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

29 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

Depending on experience £21,945 per annum incl. HCAS (Annex 21)

Contract

Apprenticeship

Duration

24 months

Working pattern

Full-time

Reference number

197-RF5979

Job locations

University Hospital Lewisham

Lewisham High Street

Lewisham

SE13 6LH

Job description

Job responsibilities

Input data, maintain and update monitoring and alert systems and procedures for recording of information and data held within the department.
To produce regular and ad-hoc reports as directed by line manager.
To be responsible for maintaining accurate filing and recording systems and carrying out general filing duties as needed.
To be responsible for drafting, typing all necessary documentation, promptly, professionally and accurately as requested.
Continuously maintain and respond to bookings made via the Trust intranet and send out confirmations and reminders promptly and accurately.
Answering telephones within the department and sorting out any queries in a helpful, efficient, timely and courteous manner.
Ensure that work is completed in line with timescales, with a consistently high level of accuracy.
Work as a member of the wider Education and Development team, working with colleagues within the department and in the Trust to achieve departmental and Trust wide objectives.

Job description

Job responsibilities

Input data, maintain and update monitoring and alert systems and procedures for recording of information and data held within the department.
To produce regular and ad-hoc reports as directed by line manager.
To be responsible for maintaining accurate filing and recording systems and carrying out general filing duties as needed.
To be responsible for drafting, typing all necessary documentation, promptly, professionally and accurately as requested.
Continuously maintain and respond to bookings made via the Trust intranet and send out confirmations and reminders promptly and accurately.
Answering telephones within the department and sorting out any queries in a helpful, efficient, timely and courteous manner.
Ensure that work is completed in line with timescales, with a consistently high level of accuracy.
Work as a member of the wider Education and Development team, working with colleagues within the department and in the Trust to achieve departmental and Trust wide objectives.

Person Specification

Qualifications and Training

Essential

Good standard of education to GCSE A-C level or equivalent

Desirable

NVQ in Business or equivalent

Experience

Essential

Significant input experience
Experience of analysing data from a variety of sources and producing meaningful reports
Experience of working with multiple database and reporting packages

Knowledge

Essential

Ability to compile, analyse and present information from a variety of sources using multiple software and database applications, eg. ESR, OLM, MT Tool.
Good knowledge and experience of databases, spreadsheets and reporting software packages
Thorough understanding of the application of customer care skills
Able to prioritise and manage own time
Ability to use Microsoft Office packages to an advanced level, eg. Excel

Person Specification

Qualifications and Training

Essential

Good standard of education to GCSE A-C level or equivalent

Desirable

NVQ in Business or equivalent

Experience

Essential

Significant input experience
Experience of analysing data from a variety of sources and producing meaningful reports
Experience of working with multiple database and reporting packages

Knowledge

Essential

Ability to compile, analyse and present information from a variety of sources using multiple software and database applications, eg. ESR, OLM, MT Tool.
Good knowledge and experience of databases, spreadsheets and reporting software packages
Thorough understanding of the application of customer care skills
Able to prioritise and manage own time
Ability to use Microsoft Office packages to an advanced level, eg. Excel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham High Street

Lewisham

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham High Street

Lewisham

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)