Volunteer Placement Supervisor

Job description

Job responsibilities

To be responsible for raising awareness of the volunteer programme in the local community.

To plan, organise and evaluate recruitment events to raise awareness of volunteering in the wider community ensuring that participation and engagement continues to be accessible, inclusive and reflective of the communities we serve.

To support the Voluntary Services Lead on marketing of the service including working with key internal stakeholders and KCH charity on rebranding and development of promotional films.

To understand the gaps in our volunteer pool and develop events and promotional opportunities to engage and recruit volunteers from these groups/communities.

To work with the Volunteer Relationship Supervisor to build meaningful relationships with schools and colleges promoting the volunteer service to ensure a constant flow of new volunteers.

To engage with various offline and online channels to promote the volunteering programme liaising with the communications team where appropriate.

To support the Voluntary Services Lead in updating the intranet, Trust website and volunteer service social media account.

To develop, manage and maintain relationships with community partners (voluntary sector, schools), growing the number of specialist volunteers that support our patients.

1. To develop and deliver training to all new volunteers.

To deliver the volunteer training programme reviewing it as appropriate to ensure its continuing to meet the needs of the Trust.

To support the Voluntary Service Lead in developing a calendar of events.

To oversee and manage volunteer recruitment process supporting volunteers through this these when necessary.

To continually review training needs with staff and volunteers, identifying gaps in understanding and knowledge and developing sessions to meet this need.

2. To support volunteer service manager in attainment of KPIs for the service

To be held accountable for the delivery of own KPIs, ensuring KPI tracker is updated regularly to demonstrate progress.

To engage collaboratively with team members to support overall KPI attainment of the service.

To engage collaboratively with team to support continuous improvement of the service working towards ensuring Lewisham and Greenwich NHS Trust is of choice for volunteering

Any other duties commensurate with the role.

Partnerships Internally:

Patients, carers and service users.

Divisional Directors

General Managers

Clinical Leads and other consultant and junior medical staff

Heads of Nursing, Senior Nurses and other nursing staff

Staff within the Service

Heads of Departments

Trust Board, Executive and Management Team

Person Specification

Qualifications

Essential

• Educated to first degree level or equivalent

Experience and Knowledge

Essential

• Experience of working and training volunteers
• Strong understanding of working with volunteers, and effective deployment of volunteers in a health care setting.
• Knowledge of volunteering procedures, expectations and best practice
• Experience in delivering excellent supporter/customer service and an understanding of the importance of this.
• Clear vision of how to utilise volunteers in creative ways.
• Experience of working building positive and effective relationships with colleagues at all levels, peers and volunteers
• Experience of interacting with community groups, and patient centred charitable organisations (e.g Age UK, hospices) and an understanding of the challenges faced by such organisations.
• Significant experience of engaging with a wide range of key stakeholders both within and external to an organisation
• Experience of working and supporting services on more than one site

Desirable

• Experience of working with community health or social care services
• Experience of co-ordinating and/or managing events

Skills

Essential

• Excellent communication and interpersonal skills.
• Strong IT skills, database management and report writing
• Able to work under pressure, prioritise tasks and work to deadlines.
• Ability to provide advice and guidance requiring analysis, interpretation and comparison of options
• Strong influencing and negotiation skills
• Effective multidisciplinary team member.
• Presentation skills and the ability to present to a wide range of stakeholders
• Ability to motivate volunteers from a wide range of backgrounds
• Conflict resolution skills and the ability and willingness to offer pastoral support to volunteers
• Highly motivated self-starter, willing and able to act on own initiative, as well as work within a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital Woolwich and University Hospital Lewisham

Lewisham & Greenwich NHS Trust Charity

London

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)