Lewisham and Greenwich NHS Trust

Call Centre Administrator (Single Point of Access)

This job is now closed

Job summary

37. 5 hours per week

Monday- Friday 8am - 4pm or 9am - 5pm

We are currently seeking an enthusiastic and experienced Administrator to become a valued member of our Adult Community Services Call Centre team (Single Point of Access) at Lewisham and Greenwich NHS Trust. In this position, you will play a vital role in delivering diverse administrative support to the service, contributing to the smooth functioning of operations in the London Borough of Lewisham. Your main duty will be to receive messages and referrals via email and telephone and assign these to the appropriate team on RiO.

Main duties of the job

Key Responsibilities of the post:

Collaborate within the Single Point of Access call centre, supporting various teams, including District Nursing, Bladder, Bowel and Pelvic Health, Lower Limb Service, Tissue Viability Nurse, IV OPAT service, and the Urgent Community Response team.

Liaising with patients, hospitals and GPs to support these teams as they carry out their duties around the Lewisham Borough.

Process new referrals accurately via email and telephone and promptly assigning these referrals to the appropriate team, ensuring a high level of data accuracy in the RiO system.

Act as the first point of contact for patients, friends and families, ensuring efficient and timely communication.

Uphold patient confidentiality and handle distressed or potentially aggressive callers with sensitivity, adhering to protocols.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

17 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum plus HCA

Contract

Permanent

Working pattern

Full-time

Reference number

197-AJ5927

Job locations

Laurence House

1 Catford Road

london

SE6 9SE

Job description

Job responsibilities

We are looking for someone who has the following:

Experience with office procedures and systems. E.g. Microsoft Office applications, particularly outlook and word.

Can demonstrate strong computer skills for efficient data entry and utilisation.

Has the ability to work as part of a team.

Able to meet deadlines under pressure.

Good communication skills with excellent customer care understanding should be demonstrated at all times.

The ability to work unsupervised at times is essential and an experience of working within the NHS would be an advantage

Job description

Job responsibilities

We are looking for someone who has the following:

Experience with office procedures and systems. E.g. Microsoft Office applications, particularly outlook and word.

Can demonstrate strong computer skills for efficient data entry and utilisation.

Has the ability to work as part of a team.

Able to meet deadlines under pressure.

Good communication skills with excellent customer care understanding should be demonstrated at all times.

The ability to work unsupervised at times is essential and an experience of working within the NHS would be an advantage

Person Specification

Experience

Essential

Educated to GCSE Level
Previous Experience of working within the NHS
Knowledge and experience of office procedure and systems
Good communication skills
Ability to work as part of a team
Ability to prioritise tasks
Experience with Microsoft office (outlook and word)
Self motivated
Good problem solving skills

Desirable

Customer Service experience
Experience of RiO

Person Specification

Experience

Essential

Educated to GCSE Level
Previous Experience of working within the NHS
Knowledge and experience of office procedure and systems
Good communication skills
Ability to work as part of a team
Ability to prioritise tasks
Experience with Microsoft office (outlook and word)
Self motivated
Good problem solving skills

Desirable

Customer Service experience
Experience of RiO

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.