Job summary
To provide visible and accessible leadership, focusing on ensuring the efficient and timely discharge , maintaining high standards of care throughout the discharge process. To work closely with Senior Nurses, Ward Managers, and multidisciplinary teams to promote excellence in patient care and to streamline the discharge process. Ensures smooth patient flow through the hospital, with a particular focus on reducing delays and enhancing communication between clinical teams and external care providers. To promote best practices in line with Trust policy and national guidelines. Ensure the patient experience during the discharge process is of the highest quality, fostering patient and public confidence. The post holder will dedicate an agreed portion of their time to working clinically, ensuring their expertise is applied to improving discharge practices and patient outcomes. To be report directly to the Director of Site Operations, who holds overall responsibility for the operational management and strategic direction of the Discharge Team within the division. They will also collaborate with the Divisional Directors, General Manager, and other key stakeholders to ensure that discharge processes.
Main duties of the job
The Discharge Matron will manage the quality of the discharge process across the Trust. To be lead on and take appropriate action in cases of staff discipline, grievance, poor performance, and sickness that impact the discharge process, including managing issues up to and including dismissal, when needed. Lead the management and monitoring of complaints and adverse incidents including serious untoward incidents. Liaise with the PALS regarding informal complaints, proactively resolving issues to prevent escalation. Act as a visible leader, accessible to patients, visitors, and staff, ensuring clear communication related to the discharge process. Provide professional and clinical leadership within the discharge process across the Trust, ensuring safe and efficient transitions of care. Support the development and implementation of tailored education and training programs focused on discharge procedures for nursing staff, ensuring continuous professional development in this critical area. Conduct training needs analysis to identify specific areas for skill development. Promote excellence in discharge practices across wards and departments. An autonomous practitioner who delegates work to the staff remit and make decisions that directly involve the service delivery. Be accountable for regularly reviewing the budget statements , identifying and addressing any discrepancies in collaboration with the Director of Site Operations. and the Finance Team.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
The Discharge Matrons key responsibility is to provide visible and accessible leadership, focusing on ensuring the efficient and timely discharge of patients from the hospital, while maintaining high standards of care throughout the discharge process.
The Discharge Matron will work closely with Senior Nurses, Ward Managers, and multidisciplinary teams to promote excellence in patient care and to streamline the discharge process. The role ensures smooth patient flow through the hospital, with a particular focus on reducing delays and enhancing communication between clinical teams and external care providers. The post holder will ensure that patients are treated with compassion, dignity, and respect, valuing the diversity of the local community and wider population. The Discharge Matron will also promote best practices in line with Trust policy and national guidelines.
The Discharge Matron will ensure the patient experience during the discharge process is of the highest quality, fostering patient and public confidence. This will be achieved through high visibility, accessibility, and hands-on leadership. The post holder will dedicate an agreed portion of their time to working clinically, ensuring their expertise is applied to improving discharge practices and patient outcomes.
The Discharge Matron will report directly to the Director of Site Operations, who holds overall responsibility for the operational management and strategic direction of the Discharge Team within the division. They will also collaborate with the Divisional Directors, General Manager, and other key stakeholders to ensure that discharge processes are aligned with both the operational needs of the hospital and patient-centred care.
Job description
Job responsibilities
The Discharge Matrons key responsibility is to provide visible and accessible leadership, focusing on ensuring the efficient and timely discharge of patients from the hospital, while maintaining high standards of care throughout the discharge process.
The Discharge Matron will work closely with Senior Nurses, Ward Managers, and multidisciplinary teams to promote excellence in patient care and to streamline the discharge process. The role ensures smooth patient flow through the hospital, with a particular focus on reducing delays and enhancing communication between clinical teams and external care providers. The post holder will ensure that patients are treated with compassion, dignity, and respect, valuing the diversity of the local community and wider population. The Discharge Matron will also promote best practices in line with Trust policy and national guidelines.
The Discharge Matron will ensure the patient experience during the discharge process is of the highest quality, fostering patient and public confidence. This will be achieved through high visibility, accessibility, and hands-on leadership. The post holder will dedicate an agreed portion of their time to working clinically, ensuring their expertise is applied to improving discharge practices and patient outcomes.
The Discharge Matron will report directly to the Director of Site Operations, who holds overall responsibility for the operational management and strategic direction of the Discharge Team within the division. They will also collaborate with the Divisional Directors, General Manager, and other key stakeholders to ensure that discharge processes are aligned with both the operational needs of the hospital and patient-centred care.
Person Specification
Qualifications and Training
Essential
- Registered nurse qualification
- Degree or equivalent clinical/advanced practice
- Minimum 5 years post registration
- Masters Degree or working towards
Desirable
- Evidence of post registration/ qualification
- Management/Leadership qualification
Experience
Essential
- Clinical expertise relevant to the post
- Experience of managing staff
- Minimum of 3 years' experience working at Band 7 or equivalent in an acute setting.
- Leadership of clinical governance and patient safety
- Achievement of high quality patient care through evidence based practice
- Management of finances within a budget, including delivery of cost improvements
- Management/Clinical Leadership experience
- Experience of successfully leading and implementing change
- Experience in analysing complex problems and implementing workable solutions
- Ability to think and plan strategically, operationally and creatively and to prioritise work programs in the face of competing demands
Knowledge
Essential
- A good understanding of the changing NHS environment
- Highly developed written and verbal skills
Desirable
- Ability to work on service development projects
Person Specification
Qualifications and Training
Essential
- Registered nurse qualification
- Degree or equivalent clinical/advanced practice
- Minimum 5 years post registration
- Masters Degree or working towards
Desirable
- Evidence of post registration/ qualification
- Management/Leadership qualification
Experience
Essential
- Clinical expertise relevant to the post
- Experience of managing staff
- Minimum of 3 years' experience working at Band 7 or equivalent in an acute setting.
- Leadership of clinical governance and patient safety
- Achievement of high quality patient care through evidence based practice
- Management of finances within a budget, including delivery of cost improvements
- Management/Clinical Leadership experience
- Experience of successfully leading and implementing change
- Experience in analysing complex problems and implementing workable solutions
- Ability to think and plan strategically, operationally and creatively and to prioritise work programs in the face of competing demands
Knowledge
Essential
- A good understanding of the changing NHS environment
- Highly developed written and verbal skills
Desirable
- Ability to work on service development projects
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
