Lewisham and Greenwich NHS Trust

Associate Service Manager

Information:

This job is now closed

Job summary

Assisting the Divisional Management Team in ensuring the smooth and effective running of the Division.

Supporting the services in capacity planning to ensure sustained achievement of the target.

To act as lead manager for the acute rota-coordinator, providing primary budget management for pay and non-pay within that service areas.

Ensuring that the Division's activities focus on supporting patient care within available resources and in line with the strategic direction of the Division and the Trust.

Delivering quality and service improvement projects or development programmes that contribute to the modernisation of patient services.

Ensuring the delivery of excellent, patient focused and cost effective services which are responsive to the needs of patients.

Main duties of the job

Assisting the Divisional Management Team in ensuring the smooth and effective running of the Division.

Supporting the services in capacity planning to ensure sustained achievement of the target.

To act as lead manager for the acute rota-coordinator, providing primary budget management for pay and non-pay within that service areas.

Ensuring that the Division's activities focus on supporting patient care within available resources and in line with the strategic direction of the Division and the Trust.

Delivering quality and service improvement projects or development programmes that contribute to the modernisation of patient services.

Ensuring the delivery of excellent, patient focused and cost effective services which are responsive to the needs of patients.

The Trust comprises of 2 Acute Hospitals as well as Community Services, where staff are personally invested and determined to see its future success.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Details

Date posted

26 September 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

197-LC5846

Job locations

Queen Elizabeth Hospital and University Hospital Lewisham (cross site)

Lewisham High Street

London

SE13 6LH


Job description

Job responsibilities

The ideal candidate will bring fresh drive and ideas to the Trust and share the same passion as we do for the highest standard of patient care. The Associate Service Manager will have a proven experience of working in a management or leadership role in an acute healthcare environment. As well as experience of leading service changes to improve performance. We are looking for a strong NHS background and understanding of NHS procedures. This is an ideal position for someone with a broad range of management experience looking for secondment opportunity.

This is a fantastic opportunity to make a real difference to patient care and to play a pivotal role in Trauma and Orthopaedics . As part of our ambitious leadership investment programme, we are committed to building a strong, sustainable and well-governed organisation.

Job description

Job responsibilities

The ideal candidate will bring fresh drive and ideas to the Trust and share the same passion as we do for the highest standard of patient care. The Associate Service Manager will have a proven experience of working in a management or leadership role in an acute healthcare environment. As well as experience of leading service changes to improve performance. We are looking for a strong NHS background and understanding of NHS procedures. This is an ideal position for someone with a broad range of management experience looking for secondment opportunity.

This is a fantastic opportunity to make a real difference to patient care and to play a pivotal role in Trauma and Orthopaedics . As part of our ambitious leadership investment programme, we are committed to building a strong, sustainable and well-governed organisation.

Person Specification

Qualifications and Training

Essential

  • Educated to first level degree or equivalent experience
  • Management/leadership qualification or equivalent experience at post graduate level
  • Further relevant training

Desirable

  • Masters degree
  • Clinical background

Experience

Essential

  • Proven experience of working in a management/leadership role in an acute healthcare environment.
  • Experience of leading and motivating a team
  • Leading service changes to improve performance and leading projects
  • Identifying and interpreting national policy and implementing required changes

Desirable

  • Responsible for a budget and budget setting
  • Business case development and annual planning, longer term planning

Knowledge and Skills

Essential

  • Awareness of current legislation and developments and agenda within the NHS, particularly in relation to 18 weeks RTT.
  • Financial procedures including budget setting and working knowledge of financial processes
  • Business planning /annual planning/long term planning
  • In depth understanding of change management
  • Able to use IT systems including Microsoft Office
  • Knowledge of service improvements/transformation and project management
  • Good analytical and problem solving skills - ability to analyse highly complex data/information and make judgements/draw conclusions - including ability to respond to unexpected demands
  • Risk management and governance

Desirable

  • NHS IT Systems

Personal Qualities

Essential

  • Ability to work independently and make autonomous decisions
  • Strong communication skills both written and verbal - able to provide and receive highly complex, sensitive information and use persuasion, influencing and negotiation with individuals and groups including stakeholders
  • Ability to embrace, lead and drive change
  • Ability to organise and prioritise own workload and direct the work of others and adjust plans as required both in the short and long term
  • Able to work flexibly to meet the demands of the role
  • Demonstrates a strong desire to improve performance and services
Person Specification

Qualifications and Training

Essential

  • Educated to first level degree or equivalent experience
  • Management/leadership qualification or equivalent experience at post graduate level
  • Further relevant training

Desirable

  • Masters degree
  • Clinical background

Experience

Essential

  • Proven experience of working in a management/leadership role in an acute healthcare environment.
  • Experience of leading and motivating a team
  • Leading service changes to improve performance and leading projects
  • Identifying and interpreting national policy and implementing required changes

Desirable

  • Responsible for a budget and budget setting
  • Business case development and annual planning, longer term planning

Knowledge and Skills

Essential

  • Awareness of current legislation and developments and agenda within the NHS, particularly in relation to 18 weeks RTT.
  • Financial procedures including budget setting and working knowledge of financial processes
  • Business planning /annual planning/long term planning
  • In depth understanding of change management
  • Able to use IT systems including Microsoft Office
  • Knowledge of service improvements/transformation and project management
  • Good analytical and problem solving skills - ability to analyse highly complex data/information and make judgements/draw conclusions - including ability to respond to unexpected demands
  • Risk management and governance

Desirable

  • NHS IT Systems

Personal Qualities

Essential

  • Ability to work independently and make autonomous decisions
  • Strong communication skills both written and verbal - able to provide and receive highly complex, sensitive information and use persuasion, influencing and negotiation with individuals and groups including stakeholders
  • Ability to embrace, lead and drive change
  • Ability to organise and prioritise own workload and direct the work of others and adjust plans as required both in the short and long term
  • Able to work flexibly to meet the demands of the role
  • Demonstrates a strong desire to improve performance and services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital and University Hospital Lewisham (cross site)

Lewisham High Street

London

SE13 6LH


Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital and University Hospital Lewisham (cross site)

Lewisham High Street

London

SE13 6LH


Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Dep General Manager - T&O (cross site)

David Wall

David.Wall1@nhs.net

07979652546

Details

Date posted

26 September 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

197-LC5846

Job locations

Queen Elizabeth Hospital and University Hospital Lewisham (cross site)

Lewisham High Street

London

SE13 6LH


Supporting documents

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