Job summary
An exciting opportunity has arisen within the Estates & Facilities department for an Estates manager PFI & Contracts, Band 8a. The primary role of this post is to provide comprehensive support to the Estates programme Operational Lead & Head of Contracts & Performance in all aspects of the delivery of contract monitoring in relation to Hard FM services, ensuring compliance with contract terms, specifications and Key Performance Indicators. Maintain a programme of monitoring and auditing to evaluate Hard FM performance against two acute hospital PFI maintenance contracts, that dovetail into the Trust reporting frameworks including mandatory returns to NHS Estates and any internal and external requirements.
Main duties of the job
Ensure that resources are deployed effectively and that robust processes are in place to support the provision of efficient, high quality services.
To collate relevant annual returns such as ERIC and PAM
Ensuring staff, patient and public involvement in service monitoring and development, where appropriate.
Support the Director of Estates & Facilities in the development and delivery of the Estates Strategy to support the development and achievement of the Trusts strategic and operational objectives.
Maintain a programme of monitoring and auditing to evaluate Hard FM performance against standards set out in contracts, ensuring that these dovetail into the Trust reporting frameworks including mandatory returns to NHS Estates and any internal requirements.
Ensure contractors are meeting statutory compliance within buildings relating to Asbestos Management, control of Legionella, Electricity at Work, Pressure Vessel Systems. COSHH, Gas Safety (Corgi), DDA, Loler, Puwer, CDM, NHS Health Technical Memorandums and HBN Guidance Documents where applicable and take the appropriate contractual action if not.
To ensure that monitoring takes full account of concerns, complaints, compliments and feedback from services users
Ensure Safeguard reports in relation to the Hard FM contractors are followed up and any agreed action taken.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
The primary role of this post is to provide comprehensive support to the Head of Contracts & Performance and the Estates and Facilities team in all aspects of the delivery of contract monitoring in relation to the Hard FM services, ensuring compliance with contract terms, specifications and Key Performance Indicators.
The post holder will communicate at all levels of the organisation including matrons, ward managers, directors and patient groups via regular reporting, email, face to face and formal presentations of monitoring outcomes.
To maintain and develop the systems and procedures by which Estates and Facilities contracts are monitored.
Ensure accurate records are kept to assist in the overall management of the service from the relevant service provider and for future reference.
Develop and maintain excellent working relationships with managers at all levels as well as external contract providers.
Chair Service Review groups when required and lead negotiations with contractors regarding contract mitigations and challenge damage reports. The interactions involve giving and receiving complex or contentious and often critical information and dealing with sensitive and confidential matters relating to the estate, health and safety and legislation.
Job description
Job responsibilities
The primary role of this post is to provide comprehensive support to the Head of Contracts & Performance and the Estates and Facilities team in all aspects of the delivery of contract monitoring in relation to the Hard FM services, ensuring compliance with contract terms, specifications and Key Performance Indicators.
The post holder will communicate at all levels of the organisation including matrons, ward managers, directors and patient groups via regular reporting, email, face to face and formal presentations of monitoring outcomes.
To maintain and develop the systems and procedures by which Estates and Facilities contracts are monitored.
Ensure accurate records are kept to assist in the overall management of the service from the relevant service provider and for future reference.
Develop and maintain excellent working relationships with managers at all levels as well as external contract providers.
Chair Service Review groups when required and lead negotiations with contractors regarding contract mitigations and challenge damage reports. The interactions involve giving and receiving complex or contentious and often critical information and dealing with sensitive and confidential matters relating to the estate, health and safety and legislation.
Person Specification
Qualifications and Training
Essential
- Educated to Masters level or experience gained through training & experience.
- Evidence of continued learning and professional development
Experience
Essential
- Substantial experience in the delivery of Estates and Facilities Management services within the healthcare environment.
- Knowledge of Estates & Facilities management/FM related contracts and monitoring procedures and methods.
- Experience of managing staff
- Project Management experience
Desirable
- Experience of working in an acute hospital environment.
Knowledge and Skills
Essential
- IT literate
- Evidence of an understanding of contractual and commercial aspects of hard & soft Facilities services.
- Knowledge of Health & Safety, Engineering and building law, fire regulations and water safety.
- Detailed knowledge of electrical, mechanical and building systems in a health service or similar environment.
- Evidence of experience of undertaking audits and surveys in relation to contract monitoring, compliance with KPIs, Health & Safety and other compliance frameworks.
- Evidence of diplomacy & negotiation skills
- Planning & organisation skills
Desirable
- Knowledge and SkillsIT literate Evidence of an understanding of contractual and commercial aspects of hard & soft Facilities services. Knowledge of Health & Safety, Engineering and building law, fire regulations and water safety. Detailed knowledge of electrical, mechanical and building systems in a health service or similar environment. Evidence of experience of undertaking audits and surveys in relation to contract monitoring, compliance with KPIs, Health & Safety and other compliance frameworks. Evidence of diplomacy & negotiation skills Planning & organisation skills Highly numerate and literate with good analytical skills. Ability to think logically and apply concepts to operational activites. Ability to compile concise and accurate management information for reports and presentation. Excellent communication skills, both written and oral. With ability to communicate confidently to colleagues at all levels and contribute to meetings Ability to work with minimal supervision and to work well in a team. Able to organise own priorities based around a monthly reporting cycle. Knowledge of HTMs and other health-related guidance on estates management
Person Specification
Qualifications and Training
Essential
- Educated to Masters level or experience gained through training & experience.
- Evidence of continued learning and professional development
Experience
Essential
- Substantial experience in the delivery of Estates and Facilities Management services within the healthcare environment.
- Knowledge of Estates & Facilities management/FM related contracts and monitoring procedures and methods.
- Experience of managing staff
- Project Management experience
Desirable
- Experience of working in an acute hospital environment.
Knowledge and Skills
Essential
- IT literate
- Evidence of an understanding of contractual and commercial aspects of hard & soft Facilities services.
- Knowledge of Health & Safety, Engineering and building law, fire regulations and water safety.
- Detailed knowledge of electrical, mechanical and building systems in a health service or similar environment.
- Evidence of experience of undertaking audits and surveys in relation to contract monitoring, compliance with KPIs, Health & Safety and other compliance frameworks.
- Evidence of diplomacy & negotiation skills
- Planning & organisation skills
Desirable
- Knowledge and SkillsIT literate Evidence of an understanding of contractual and commercial aspects of hard & soft Facilities services. Knowledge of Health & Safety, Engineering and building law, fire regulations and water safety. Detailed knowledge of electrical, mechanical and building systems in a health service or similar environment. Evidence of experience of undertaking audits and surveys in relation to contract monitoring, compliance with KPIs, Health & Safety and other compliance frameworks. Evidence of diplomacy & negotiation skills Planning & organisation skills Highly numerate and literate with good analytical skills. Ability to think logically and apply concepts to operational activites. Ability to compile concise and accurate management information for reports and presentation. Excellent communication skills, both written and oral. With ability to communicate confidently to colleagues at all levels and contribute to meetings Ability to work with minimal supervision and to work well in a team. Able to organise own priorities based around a monthly reporting cycle. Knowledge of HTMs and other health-related guidance on estates management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
