Job summary
15 hours per week
Thursday and Friday 8am - 4pm or 9am - 5pm
We are currently seeking an enthusiastic and experienced Administrator to become a valued member of our Adult Community Services Call Centre team (Single Point of Access) at Lewisham and Greenwich NHS Trust. In this position, you will play a vital role in delivering diverse administrative support to the service, contributing to the smooth functioning of operations in the London Borough of Lewisham. Your main duty will be to receive messages and referrals via email and telephone and assign these to the appropriate team on RiO.
Main duties of the job
Key Responsibilities of the post:
Collaborate within the Single Point of Access call centre, supporting various teams, including District Nursing, Bladder, Bowel and Pelvic Health, Lower Limb Service, Tissue Viability Nurse, IV OPAT service, and the Urgent Community Response team.
Liaising with patients, hospitals and GPs to support these teams as they carry out their duties around the Lewisham Borough.
Process new referrals accurately via email and telephone and promptly assigning these referrals to the appropriate team, ensuring a high level of data accuracy in the RiO system.
Act as the first point of contact for patients, friends and families, ensuring efficient and timely communication.
Uphold patient confidentiality and handle distressed or potentially aggressive callers with sensitivity, adhering to protocols.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
We are looking for someone who has the following:
Experience with office procedures and systems. E.g. Microsoft Office applications, particularly outlook and word.
Can demonstrate strong computer skills for efficient data entry and utilisation.
Has the ability to work as part of a team.
Able to meet deadlines under pressure.
Good communication skills with excellent customer care understanding should be demonstrated at all times.
The ability to work unsupervised at times is essential and an experience of working within the NHS would be an advantage
Job description
Job responsibilities
We are looking for someone who has the following:
Experience with office procedures and systems. E.g. Microsoft Office applications, particularly outlook and word.
Can demonstrate strong computer skills for efficient data entry and utilisation.
Has the ability to work as part of a team.
Able to meet deadlines under pressure.
Good communication skills with excellent customer care understanding should be demonstrated at all times.
The ability to work unsupervised at times is essential and an experience of working within the NHS would be an advantage
Person Specification
Experience
Essential
- Educated to GCSE Level
- Previous Experience of working within the NHS
- Knowledge and experience of office procedure and systems
- Good communication skills
- Ability to work as part of a team
- Ability to prioritise tasks
- Experience with Microsoft office (outlook and word)
- Self motivated
- Good problem solving skills
Desirable
- Customer Service experience
- Experience of RiO
Person Specification
Experience
Essential
- Educated to GCSE Level
- Previous Experience of working within the NHS
- Knowledge and experience of office procedure and systems
- Good communication skills
- Ability to work as part of a team
- Ability to prioritise tasks
- Experience with Microsoft office (outlook and word)
- Self motivated
- Good problem solving skills
Desirable
- Customer Service experience
- Experience of RiO
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
