Bank Temporary Staffing Co-ordinator

Job description

Job responsibilities

To provide high quality patient centred care, through the supply of temporary workers with the appropriate skills, experience and attitudes for the role they are undertaking. Job Summary To support with the provision of high quality patient centred care through the supply of high quality temporary workers with the appropriate professional skills, experience, attitudes and behaviour for the role they are undertaking. Working in conjunction with other members of the team to ensure the smooth administration of the service, meeting the temporary staffing requirements of the Trust. To administer bookings, invoices, timesheets and any other relevant administrative tasks efficiently and effectively Key Result Areas To provide a friendly, welcoming and efficient customer service to all managers and clients of the temporary staffing bank service and effectively respond to all general enquiries, on the telephone, face to face or in writing referring matters to a senior member of the team as appropriate To undertake the daily administration processes within the bank office To ensure that personnel data for bank workers are accurately input and updated, utilising the information system in place To be work alongside and effectively as part of the booking and co-ordination team, ensuring the accurate processing of all bank requests within the Healthroster/Bankstaff booking system. To participate in the recruitment and selection of temporary workers To use the computerised recruitment package (NHS Jobs) for each stage of bank recruitment Access the ESR (Electronic Service Record database), changing/updating worker details where necessary. To ensure that all employment checks applicable to all temporary workers have been undertaken and are up to date in line with the Trusts Temporary Workers policy; at the point of recruitment, prior to placements and regularly monitored thereafter.To provide support and assistance with monitoring the performance of temporary workers To assist with the training and development of bank workers as appropriate To work with the Senior Bank Administrator to ensure bank workers are fully compliant with statutory and mandatory training. To regularly monitor and review compliance, with issues of non-compliance highlighted to Senior Bank Administrator as appropriate. Ensure all personal files for bank workers are kept up to date and complete. To assist with the development of administrative systems and processes that promotes the effectiveness of the Temporary Staffing Service To support the processing of agency worker invoices Assist in the training and development of bank workers. Ensure the Temporary Staffing Manager is kept informed of all current issues regarding the use of bank/agency workers and the service provided. The post holder is required to work flexible shifts outside of standard office hours, including evenings and weekends.

To ensure the computerised bank information system is used efficiently to maximise effective use of bank workers.

To ensure that standards are compliant with i.e. Working Time Regulations, Professional Registration etc.

Assist the Temporary Staffing Manager with the development of systems for monitoring the performance of bank/agency workers.

To assist the Temporary Staffing Manager with the development of new projects.

Be prepared to undertake personal development training in order to keep skills up to date.

Communicate regularly with our service users; keep wards and staff regularly informed of request and booking status.

Liaise with staff at all levels of the Trust.

Ensure accurate processing of all bank requests.

Maintain reliable and accurate records and ensure Database information is updated when required.

Prioritise daily workload ensuring all deadlines are met. 3

Ensure accurate and up to date records are kept of all information that will be required by the Temporary Staffing Manager for report/audit purposes.

Ensure the delivery of a first class service at all times.

Communicate regularly with our service users.

Liaise with staff at all levels of the Trust.

Provide detailed, accurate and high level trend analysis on all Temporary Staffing Use.

Analyse the systems complex financial spend data to support local managers and the head of temporary staffing with cost reduction initiatives.

Ensure demand controls are adhered to.

Maintain reliable and accurate records and ensure Database information is updated when required.

Prioritise daily workload ensuring all deadlines are met.

Ensure accurate and up to date records are kept of all information that will be required by the Temporary Staffing Manager for report/audit purposes.

Be prepared to be seated for frequent prolonged periods.

To apply best practice to long periods of VDU use.

To work as part of the wider team, but also independently using your own initiative.

Able to remain calm in stressful or confrontational situations, which are common place within this very busy environment

1. Ensure that satisfactory systems are in place to maintain effective communication within your area and be responsible for ensuing that any Trust Communications Systems are utilised.

2. Observe and comply with the Trust's policies and procedures for Health and Safety ensuring the environment in which you work is safe, clean and tidy.

3. Comply with standard infection control precautions to prevent or minimise the spread of microorganisms and communicable diseases to patients, staff and surrounding community.

4. Observe and continually promote equal opportunities in compliance with the Trust's policies on Equality and Diversity and Dignity at Work.

5. Ensure the benefits to patients are maximised through careful, economical and appropriate use of NHS resources including equipment, property, money, time, etc.

Role Model the Trust Vision and Values

Our vision

To work together to provide high-quality care for every patient, every day.

Our values

We treat everyone with respect and compassion

We work as a team to improve quality

We take responsibility for our actions

We work together for patients and colleagues

We learn, develop and share knowledge

Person Specification

Experience

Essential

• Previous experience in a similar role
• Previous negotiator/controller
• experience
• Previous experience of dealing with
• conflict and defusing difficult situations.
• Previous recruitment experience
• Experienced in all areas of office
• administration
• Experience of dealing with people both
• internal and external
• Working as part of a team and act on
• own initiative

Desirable

• Preferably within the NHS

Qualifications

Essential

• Educated to GCSE level.
• Minimum of 3 years experience working within a service provider/sales
• environment at a comparable level

Desirable

• NHS Acute Trust Experience

Knowledge & Skills

Essential

• Excellent organisational skills
• Excellent verbal communication skills
• Excellent telephone manner
• Excellent negotiation skills
• Ability to influence others
• Ability to communicate effectively at all
• levels
• Ability to deal sensitively with difficult
• people and situations
• Ability to work well under pressure and
• within tight deadlines.
• Ability to maintain clear and precise
• records
• Must be computer literate
• In-depth knowledge of
• Healthroster/Bankstaff booking and
• coordination system
• Good understand of Agency Worker
• Regulations (AWR)
• Good understanding of Working Time
• Directive (WTD)
• Ability to support and influence others
• Good understanding of temporary
• staffing/skills balance issues
• An understanding of the current issues
• facing the NHS
• A general understanding of the NHS
• equal opportunity and Health and Safety
• policies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)